The Provision of Contact Center and Document Management Services

Residential Tenancies Board

The contracting authority proposes to engage in a competitive process for the establishment of a single-party framework agreement for the provision of contact center and document management services to the Residential Tenancies Board.

Deadline

The time limit for receipt of tenders was 2020-05-05. The procurement was published on 2020-04-02.

Who? What? Where?
Procurement history
Date Document
2020-04-02 Contract notice
Contract notice (2020-04-02)
Object
Scope of the procurement
Title: Call centre
Short description:
The contracting authority proposes to engage in a competitive process for the establishment of a single-party framework agreement for the provision of contact center and document management services to the Residential Tenancies Board.
Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: Call centre 📦
Additional CPV: Document management services 📦
Place of performance
NUTS region: Éire/Ireland 🏙️

Procedure
Procedure type: Competitive procedure with negotiation
Type of bid: Submission for all lots
Award criteria
The most economic tender

Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Body governed by public law
Awarding authority name: Residential Tenancies Board
Postal address: PO Box 12323
Postal town: Dublin 2
Contact
Internet address: http://www.rtb.ie 🌏
E-mail: michelle.cosgrove@rtb.ie 📧
Phone: +353 16437200 📞
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=165215&B=ETENDERS_SIMPLE 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=165215&B=ETENDERS_SIMPLE 🌏

Reference
Dates
Date dispatched: 2020-04-02 📅
Submission deadline: 2020-05-05 📅
Publication date: 2020-04-07 📅
Identifiers
Notice number: 2020/S 069-164518
Refers to notice: 2018/S 091-206755
OJ-S issue: 69

Object
Scope of the procurement
Estimated total value: 40 000 000 EUR 💰
Short description: Negotiated procedure.
Estimated value excluding VAT: 40 000 000 EUR 💰
Duration: 84 months
Description of renewals:
An initial contract of four (4) years is to be awarded with the option of three (3), one (1) year extensions.
Place of performance
Main site or place of performance: Dublin 2

Procedure
Legal basis: 32014L0024
Justification for the framework agreement:
The justification for a framework longer than the standard four (4) years, is the complex nature of the services required; the significant costs of implementing a change of service provider without having realised the benefits of an earlier investment and the uncertainty for the authority’s best interests due to more frequent change of service provider.
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Justification for framework agreement duration over four years:
The justification for a framework longer than the standard four (4) years, is the complex nature of the services required; the significant costs of implementing a change of service provider without having realised the benefits of an earlier investment and the uncertainty for the authority’s best interests due to more frequent change of service provider.
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Time of receipt of tenders: 12:00
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tender validity period: 12 months
Award criteria
Cost criterion (name): Cost
Cost criterion (weighting): 000

Contracting authority
Identity
National registration number: N/a
Contact
Contact point: Michelle Cosgrove
Internet address: www.rtb.ie 🌏
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/1279 🌏
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=165215&B=ETENDERS_SIMPLE 🌏

Complementary information
Review body
Name: The Residential Tenancies Board
Postal address: O'Connell Bridge House, D'Olier Street
Postal town: Dublin 2
Country: Ireland 🇮🇪
E-mail: michelle.cosgrove@rtb.ie 📧
Internet address: www.rtb.ie 🌏
Source: OJS 2020/S 069-164518 (2020-04-02)
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