SSE Airtricity External Call Centre
SSE Airtricity Ltd
SSE Airtricity are looking for expressions of interest from potential suppliers, who can provide frontline customer services to customers via an inbound contact centre. The potential supplier should be able to provide at least 10-30 FTE initially.
DeadlineThe time limit for receipt of tenders was 2022-02-07. The procurement was published on 2022-01-17.
SuppliersThe following suppliers are mentioned in award decisions or other procurement documents:
Who? What? Where?- • Éire/Ireland › Ireland
Procurement history
| Date | Document |
|---|---|
| 2022-01-17 | Contract notice |
| 2023-09-26 | Contract award notice |
Contract notice (2022-01-17)
Object
Scope of the procurement
Title: Call centre
Short description:
“SSE Airtricity are looking for expressions of interest from potential suppliers, who can provide frontline customer services to customers via an inbound...”
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Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union
Common procurement vocabulary (CPV)
Code: Call centre 📦
Place of performance
NUTS region: Ireland 🏙️
Procedure
Procedure type: Open procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender
Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Utilities entity
Awarding authority name: SSE Airtricity Ltd
Postal town: Dublin
Contact
Internet address: http://www.sseairtricity.com 🌏
E-mail: james.knight@sse.com 📧
URL for documents: http://www.sseairtricity.com 🌏
Reference
Dates
Date dispatched: 2022-01-17 📅
Submission deadline: 2022-02-07 📅
Publication date: 2022-01-21 📅
Identifiers
Notice number: 2022/S 015-036477
OJ-S issue: 15
Object
Scope of the procurement
Short description:
“SSE Airtricity are looking for expressions of interest from potential suppliers (sent to james.knight@sse.com). Following this there will be an invitation...”
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Duration: 36 months
Description of renewals:
“1 year +1 year”
Procedure
Legal basis: 32014L0025
Time of receipt of tenders: 15:00
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tender opening date: 2022-02-08 📅
Tender opening time: 14:00
Contracting authority
Identity
National registration number: 317386
Contact
Contact point: James Knight
Internet address: www.sseairtricity.com 🌏
Documents URL: www.sseairtricity.com 🌏
URL for documents: www.sseairtricity.com 🌏
Complementary information
Review body
Name: SSE Airtricity Ltd
Postal town: Dublin
Country: Ireland 🇮🇪
Source: OJS 2022/S 015-036477 (2022-01-17)
Object
Scope of the procurement
Title: Call centre
Short description:
“SSE Airtricity are looking for expressions of interest from potential suppliers, who can provide frontline customer services to customers via an inbound...”
Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union
Common procurement vocabulary (CPV)
Code: Call centre 📦
Place of performance
NUTS region: Ireland 🏙️
Procedure
Procedure type: Open procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender
Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Utilities entity
Awarding authority name: SSE Airtricity Ltd
Postal town: Dublin
Contact
Internet address: http://www.sseairtricity.com 🌏
E-mail: james.knight@sse.com 📧
URL for documents: http://www.sseairtricity.com 🌏
Reference
Dates
Date dispatched: 2022-01-17 📅
Submission deadline: 2022-02-07 📅
Publication date: 2022-01-21 📅
Identifiers
Notice number: 2022/S 015-036477
OJ-S issue: 15
Object
Scope of the procurement
Short description:
“SSE Airtricity are looking for expressions of interest from potential suppliers (sent to james.knight@sse.com). Following this there will be an invitation...”
Duration: 36 months
Description of renewals:
“1 year +1 year”
Procedure
Legal basis: 32014L0025
Time of receipt of tenders: 15:00
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tender opening date: 2022-02-08 📅
Tender opening time: 14:00
Contracting authority
Identity
National registration number: 317386
Contact
Contact point: James Knight
Internet address: www.sseairtricity.com 🌏
Documents URL: www.sseairtricity.com 🌏
URL for documents: www.sseairtricity.com 🌏
Complementary information
Review body
Name: SSE Airtricity Ltd
Postal town: Dublin
Country: Ireland 🇮🇪
Source: OJS 2022/S 015-036477 (2022-01-17)
Contract award notice (2023-09-26)
Object
Scope of the procurement
Reference number: 1393
Short description:
“External Call Centre Support”
Total value of the procurement: 9 000 000 EUR 💰
Notice metadata
Document type: Contract award notice
Place of performance
NUTS region: Éire/Ireland 🏙️
Procedure
Procedure type: Negotiated procedure
Type of bid: Not applicable
Contracting authority
Identity
Awarding authority name: SSE Airtricity Limited
Postal address: Red Oak South, South County Business Park, Leopardstown Dublinn18
Postal code: Dublin18
Contact
Internet address: http://www.sse.com 🌏
E-mail: damian.granahan@sse.com 📧
Reference
Dates
Date dispatched: 2023-09-26 📅
Publication date: 2023-09-29 📅
Identifiers
Notice number: 2023/S 188-586158
Refers to notice: 2022/S 015-036477
OJ-S issue: 188
Award of contract
Date of contract conclusion: 2023-09-05 📅
Name: Sales Sense International Limited
National registration number: 428783
Postal address: 2nd Floor, Block 2A, City East Business Park, Ballybrit, Galway, Co Galway
Postal town: Galway
Country: Ireland 🇮🇪
Internet address: www.salessense.co.uk 🌏
Total value of the procurement: 9 000 000 EUR 💰
Information about tenders
Number of tenders received: 7
Contracting authority
Contact
Contact point: Damian Granahan
Internet address: www.sse.com 🌏
Complementary information
Review body
Name: SSE Airtricity Limited
Source: OJS 2023/S 188-586158 (2023-09-26)
Object
Scope of the procurement
Reference number: 1393
Short description:
“External Call Centre Support”
Total value of the procurement: 9 000 000 EUR 💰
Notice metadata
Document type: Contract award notice
Place of performance
NUTS region: Éire/Ireland 🏙️
Procedure
Procedure type: Negotiated procedure
Type of bid: Not applicable
Contracting authority
Identity
Awarding authority name: SSE Airtricity Limited
Postal address: Red Oak South, South County Business Park, Leopardstown Dublinn18
Postal code: Dublin18
Contact
Internet address: http://www.sse.com 🌏
E-mail: damian.granahan@sse.com 📧
Reference
Dates
Date dispatched: 2023-09-26 📅
Publication date: 2023-09-29 📅
Identifiers
Notice number: 2023/S 188-586158
Refers to notice: 2022/S 015-036477
OJ-S issue: 188
Award of contract
Date of contract conclusion: 2023-09-05 📅
Name: Sales Sense International Limited
National registration number: 428783
Postal address: 2nd Floor, Block 2A, City East Business Park, Ballybrit, Galway, Co Galway
Postal town: Galway
Country: Ireland 🇮🇪
Internet address: www.salessense.co.uk 🌏
Total value of the procurement: 9 000 000 EUR 💰
Information about tenders
Number of tenders received: 7
Contracting authority
Contact
Contact point: Damian Granahan
Internet address: www.sse.com 🌏
Complementary information
Review body
Name: SSE Airtricity Limited
Source: OJS 2023/S 188-586158 (2023-09-26)
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