Managed Business Process Services to Support SEAI Programmes
Sustainable Energy Authority of Ireland
The objective of this Request For Tender is to identify a suitably skilled and experienced multi-disciplined customer and business process services provider that will operate in partnership with SEAI to support the effective delivery of SEAI programmes in line with SEAI’s values of being Passionate, Courageous, Innovative, Trusted, Experts and Collaborative. For further information please see the Request for Tender published at www.etenders.gov.ie
DeadlineThe time limit for receipt of tenders was 2024-02-12. The procurement was published on 2024-01-08.
Who? What?- • Helpdesk and support services › Helpdesk services
- • Helpdesk and support services › Systems support services
- • Marketing services › Customer services
- • Business and management consultancy and related services › Business and management consultancy services
- • Telephone-answering services › Call centre
Procurement history
| Date | Document |
|---|---|
| 2024-01-08 | Contract notice |
Contract notice (2024-01-08)
Object
Scope of the procurement
Title: Managed Business Process Services to Support SEAI Programmes
Short description:
“The objective of this Request For Tender is to identify a suitably skilled and experienced multi-disciplined customer and business process services provider...”
Show more
Type of contract: Services
Products/services: Helpdesk services 📦
Estimated value excluding VAT: 37 000 000 EUR 💰
Information about lots
Tenders may be submitted for maximum number of lots: 0
Description
Internal identifier: 0
Estimated value excluding VAT: 37 000 000 EUR 💰
Description of the procurement:
“The objective of this Request For Tender is to identify a suitably skilled and experienced multi-disciplined customer and business process services provider...”
Show more
Type of contract: Services
Products/services: Helpdesk services 📦
Additional products/services: Business services: law, marketing, consulting, recruitment, printing and security 📦
Customer services 📦
Business and management consultancy and related services 📦
Business and management consultancy services 📦
Systems support services 📦
Office-support services 📦
Call centre 📦
Title
Lot Identification Number: LOT-0001
Scope of the procurement
Additional products/services: Business services: law, marketing, consulting, recruitment, printing and security 📦
Customer services 📦
Business and management consultancy and related services 📦
Business and management consultancy services 📦
Systems support services 📦
Office-support services 📦
Call centre 📦
Procedure
Type of procedure
Open procedure ✅
Legal basis: Directive 2014/24/EU
Administrative information
Time limit for receipt of tenders or requests to participate: 2024-02-12 12:00:00 📅
Conditions for opening of tenders: 2024-02-12 12:30:00 📅
Conditions for opening of tenders (place): https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=2886315
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tendering terms
Tenderers may submit more than one tender
Opening date: 2024-02-12 12:30:00 📅
Place:
“https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=2886315”
Languages in which tenders or requests to participate may be submitted: English 🗣️
Electronic invoicing: Required
Legal, economic, financial and technical information
Conditions for participation
List and brief description of rules and criteria:
“Please refer to Section 3.2 of the CfT”
Exclusion ground: nati-ground
Description of exclusion grounds:
“Please see ESPD for further details”
Contracting authority
Name and addresses
Name: Sustainable Energy Authority of Ireland
National registration number: Not applicable
Postal address: Three Park Place, Upper Hatch Street, Dublin 2
Postal code: D02FX65
Postal town: Dublin
Country: Ireland 🇮🇪
Contact point: Ms Aisling Hall
E-mail: aisling.hall@seai.ie 📧
Phone: +353 (0) 1 8082100 📞
Information exchange endpoint (URL): https://www.seai.ie/ 🌏
Address of the buyer profile: https://www.seai.ie/ 🌏
Type of the contracting authority
Body governed by public law
Main activity
Environment
Communication
Documents URL: https://www.etenders.gov.ie/epps/cft/listContractDocuments.do?resourceId=2886315 🌏
Participation URL: https://www.etenders.gov.ie/epps/eawarding/showTenderList.do?resourceId=2886315 🌏
Electronic submission: Required
Complementary information
Review body
Name: The High Court of Ireland
National registration number: The High Court of Ireland
Department: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Country: Ireland 🇮🇪
E-mail: highcourtcentraloffice@courts.ie 📧
Phone: +353 1 8886000 📞
Information about electronic workflows
Electronic invoicing will be accepted
Source: OJS 2024/S 007-015938 (2024-01-08)
Object
Scope of the procurement
Title: Managed Business Process Services to Support SEAI Programmes
Short description:
“The objective of this Request For Tender is to identify a suitably skilled and experienced multi-disciplined customer and business process services provider...”
Type of contract: Services
Products/services: Helpdesk services 📦
Estimated value excluding VAT: 37 000 000 EUR 💰
Information about lots
Tenders may be submitted for maximum number of lots: 0
Description
Internal identifier: 0
Estimated value excluding VAT: 37 000 000 EUR 💰
Description of the procurement:
“The objective of this Request For Tender is to identify a suitably skilled and experienced multi-disciplined customer and business process services provider...”
Type of contract: Services
Products/services: Helpdesk services 📦
Additional products/services: Business services: law, marketing, consulting, recruitment, printing and security 📦
Customer services 📦
Business and management consultancy and related services 📦
Business and management consultancy services 📦
Systems support services 📦
Office-support services 📦
Call centre 📦
Title
Lot Identification Number: LOT-0001
Scope of the procurement
Additional products/services: Business services: law, marketing, consulting, recruitment, printing and security 📦
Customer services 📦
Business and management consultancy and related services 📦
Business and management consultancy services 📦
Systems support services 📦
Office-support services 📦
Call centre 📦
Procedure
Type of procedure
Open procedure ✅
Legal basis: Directive 2014/24/EU
Administrative information
Time limit for receipt of tenders or requests to participate: 2024-02-12 12:00:00 📅
Conditions for opening of tenders: 2024-02-12 12:30:00 📅
Conditions for opening of tenders (place): https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=2886315
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tendering terms
Tenderers may submit more than one tender
Opening date: 2024-02-12 12:30:00 📅
Place:
“https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=2886315”
Languages in which tenders or requests to participate may be submitted: English 🗣️
Electronic invoicing: Required
Legal, economic, financial and technical information
Conditions for participation
List and brief description of rules and criteria:
“Please refer to Section 3.2 of the CfT”
Exclusion ground: nati-ground
Description of exclusion grounds:
“Please see ESPD for further details”
Contracting authority
Name and addresses
Name: Sustainable Energy Authority of Ireland
National registration number: Not applicable
Postal address: Three Park Place, Upper Hatch Street, Dublin 2
Postal code: D02FX65
Postal town: Dublin
Country: Ireland 🇮🇪
Contact point: Ms Aisling Hall
E-mail: aisling.hall@seai.ie 📧
Phone: +353 (0) 1 8082100 📞
Information exchange endpoint (URL): https://www.seai.ie/ 🌏
Address of the buyer profile: https://www.seai.ie/ 🌏
Type of the contracting authority
Body governed by public law
Main activity
Environment
Communication
Documents URL: https://www.etenders.gov.ie/epps/cft/listContractDocuments.do?resourceId=2886315 🌏
Participation URL: https://www.etenders.gov.ie/epps/eawarding/showTenderList.do?resourceId=2886315 🌏
Electronic submission: Required
Complementary information
Review body
Name: The High Court of Ireland
National registration number: The High Court of Ireland
Department: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Country: Ireland 🇮🇪
E-mail: highcourtcentraloffice@courts.ie 📧
Phone: +353 1 8886000 📞
Information about electronic workflows
Electronic invoicing will be accepted
Source: OJS 2024/S 007-015938 (2024-01-08)
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