The Sustainable Energy Authority of Ireland (SEAI) was established under the Sustainable Energy Act 2002. It works with the public, businesses, government and communities to achieve a cleaner energy future. The objective of this RFT is to identify and appoint a suitably resourced multi-disciplined customer and business process services provider to efficiently and effectively support the delivery of SEAI programmes.
The successful service provider will be responsible for all elements of the Outsourced Business Process solution.
The term of the contract will be 4 years. The contract is offered on an initial 2 year basis with the option for 2 additional 12-month extensions subject to SEAI requirements and continued satisfactory performance.The estimated value of the contract is 12 000 000 GBP.
For more information, please refer to the notice published on www.etenders.gov.ie
Deadline
The time limit for receipt of tenders was 2019-09-13.
The procurement was published on 2019-07-19.
Suppliers
The following suppliers are mentioned in award decisions or other procurement documents:
Object Scope of the procurement
Title: Outsourced Business Process Services to Support SEAI Programmes
Products/services: Helpdesk and support services📦
Short description:
“The Sustainable Energy Authority of Ireland (SEAI) was established under the Sustainable Energy Act 2002. It works with the public, businesses, government...”
Short description
The Sustainable Energy Authority of Ireland (SEAI) was established under the Sustainable Energy Act 2002. It works with the public, businesses, government and communities to achieve a cleaner energy future. The objective of this RFT is to identify and appoint a suitably resourced multi-disciplined customer and business process services provider to efficiently and effectively support the delivery of SEAI programmes.
The successful service provider will be responsible for all elements of the Outsourced Business Process solution.
The term of the contract will be 4 years. The contract is offered on an initial 2 year basis with the option for 2 additional 12-month extensions subject to SEAI requirements and continued satisfactory performance.The estimated value of the contract is 12 000 000 GBP.
For more information, please refer to the notice published on www.etenders.gov.ie
Show more
Estimated value excluding VAT: EUR 12 000 000 💰
The Sustainable Energy Authority of Ireland (SEAI) was established under the Sustainable Energy Act 2002. It works with the public, businesses, government and communities to achieve a cleaner energy future. SEAI is funded by the Government of Ireland through the Department of Communications, Climate Action and Environment. SEAI is also partly financed by Ireland’s EU Structural Funds Programme, co-funded by the Irish Government and the European Union. The objective of this Request for Tenders (RFT) is to identify and appoint a suitably resourced multi-disciplined customer and business process services provider to efficiently and effectively support the delivery of SEAI programmes.
The successful service provider will be responsible for all elements of the Outsourced Business Process solution.
The term of the contract will be 4 years. The contract is offered on an initial 2 year basis with the option for 2 additional 12-month extensions subject to SEAI requirements and continued satisfactory performance.
For more information, please refer to the notice published on www.etenders.gov.ie
Show more Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
Scope of the procurement
Estimated total value excluding VAT: EUR 12 000 000 💰
Duration of the contract, framework agreement or dynamic purchasing system
The time frame below is expressed in number of months.
Description
Duration: 48
Duration of the contract, framework agreement or dynamic purchasing system
This contract is subject to renewal ✅ Description
Description of renewals:
“The contract is offered on an initial 2 year basis with the option for 2 additional 12-month extensions subject to SEAI requirements and continued...”
Description of renewals
The contract is offered on an initial 2 year basis with the option for 2 additional 12-month extensions subject to SEAI requirements and continued satisfactory performance.
Show more Scope of the procurement
Information about European Union funds: Erdf
Legal, economic, financial and technical information Economic and financial standing
Selection criteria as stated in the procurement documents
Technical and professional ability
Selection criteria as stated in the procurement documents
Information about staff responsible for the performance of the contract
Obligation to indicate the names and professional qualifications of the staff assigned to performing the contract
Procedure Type of procedure
Open procedure
Administrative information
Previous publication concerning this procedure: 2018/S 225-514775
Time limit for receipt of tenders or requests to participate: 2019-09-13
12:00 📅
Languages in which tenders or requests to participate may be submitted: English 🗣️
The time frame below is expressed in number of months.
Minimum time frame during which the tenderer must maintain the tender: 4
Conditions for opening of tenders: 2019-09-13
12:00 📅
Conditions for opening of tenders (Information about authorised persons and opening procedure): SEAI procurement team.
Complementary information Information about electronic workflows
Electronic ordering will be used
Electronic invoicing will be accepted
Electronic payment will be used
Review body
Name: High Court
Postal address: Four Courts, Inns Quay
Postal town: Dublin 7
Country: Ireland 🇮🇪
E-mail: highcourtcentraloffice@courts.ie📧
URL: www.courts.ie🌏 Review procedure
Precise information on deadline(s) for review procedures: High Court of Ireland.
Source: OJS 2019/S 140-345223 (2019-07-19)
Contract award notice (2020-04-07)
Object Scope of the procurement
Short description:
“The Sustainable Energy Authority of Ireland (SEAI) was established under the Sustainable Energy Act 2002. It works with the public, businesses, government...”
Short description
The Sustainable Energy Authority of Ireland (SEAI) was established under the Sustainable Energy Act 2002. It works with the public, businesses, government and communities to achieve a cleaner energy future.The objective of this RFT was to identify and appoint a suitably resourced multi-disciplined customer and business process services provider to efficiently and effectively support the delivery of SEAI programmes.
The successful service provider will be responsible for all elements of the outsourced business process solution.
The term of the contract will be 4 years. The contract is offered on an initial 2 year basis with the option for two additional 12-month extensions subject to SEAI requirements and continued satisfactory performance. The estimated value of the contract is EUR 12 000 000.
For more information, please refer to the notice published on www.etenders.gov.ie
Show more
Total value of the procurement (excluding VAT): EUR 12 000 000 💰
Description
Main site or place of performance: Ireland.
Description of the procurement:
“The Sustainable Energy Authority of Ireland (SEAI) was established under the Sustainable Energy Act 2002. It works with the public, businesses, government...”
Description of the procurement
The Sustainable Energy Authority of Ireland (SEAI) was established under the Sustainable Energy Act 2002. It works with the public, businesses, government and communities to achieve a cleaner energy future. SEAI is funded by the Government of Ireland through the Department of Communications, Climate Action and Environment. SEAI is also partly financed by Ireland’s EU Structural Funds Programme, co-funded by the Irish Government and the European Union. The objective of this Request for Tenders (RFT) was to identify and appoint a suitably resourced multi-disciplined customer and business process services provider to efficiently and effectively support the delivery of SEAI programmes.
The successful service provider will be responsible for all elements of the outsourced business process solution.
The term of the contract will be 4 years. The contract is offered on an initial 2 year basis with the option for two additional 12-month extensions subject to SEAI requirements and continued satisfactory performance.
For more information, please refer to the notice published on www.etenders.gov.ie
Show more Award criteria
Quality criterion (name):
“Tenderers should demonstrate an understanding of the context of the work and SEAIs requirements for OBP services”
Quality criterion (weighting): 50
Quality criterion (name):
“Quality and merit of the tenderers general service centre capabilities, resources and working methods”
Quality criterion (weighting): 70
Quality criterion (name): Quality and merit of the design
Quality criterion (weighting): 100
Quality criterion (name):
“Demonstrated ability to provide and deliver on programme specific tasks and activities”
Quality criterion (weighting): 60
Quality criterion (name): Quality and merit of the approach for the implementation and transition
Quality criterion (name): Quality and merit of the approach to service centre management and operation
Quality criterion (name):
“Quality and merit of the proposed service approach, including the experience and qualifications of key staff”
Quality criterion (name):
“Tenderers should demonstrate their ability to innovate and improve service delivery, efficiency, effectiveness, whilst reducing costs, resource bottlenecks and risks”
Quality criterion (name)
Tenderers should demonstrate their ability to innovate and improve service delivery, efficiency, effectiveness, whilst reducing costs, resource bottlenecks and risks
Show more
Quality criterion (name): Quality and merit of the approach
Quality criterion (weighting): 20
Quality criterion (name):
“Tenderers should outline four (4) challenges/risks associated with delivery of the OBP support services, and clearly articulate the mitigation strategy for...”
Quality criterion (name)
Tenderers should outline four (4) challenges/risks associated with delivery of the OBP support services, and clearly articulate the mitigation strategy for each identified risk
Show more
Quality criterion (weighting): 40
Cost criterion (name): Cost
Cost criterion (weighting): 350
Scope of the procurement
Information about European Union funds: Erdf.
Procedure Administrative information
Previous publication concerning this procedure: 2019/S 140-345223
Award of contract
1️⃣
Contract Number: 1
Title: Outsourced Business Process Services to Support SEAI Programmes
Date of conclusion of the contract: 2020-03-31 📅
Information about tenders
Number of tenders received: 3
Number of tenders received by electronic means: 3
Name and address of the contractor
Name: Fexco Unlimited Company
Postal address: Fexco Financial Services Centre, Iveragh Road, Killorglin
Postal town: Kerry
Country: Ireland 🇮🇪
Region: Ireland🏙️
The contractor is an SME
Information on value of the contract/lot (excluding VAT)
Estimated total value of the contract/lot: EUR 12 000 000 💰
Total value of the contract/lot: EUR 13 595 428 💰
Source: OJS 2020/S 071-169347 (2020-04-07)