Outsourced Business Process Services to Support SEAI Programmes
Sustainable Energy Authority of Ireland
The Sustainable Energy Authority of Ireland (SEAI) was established under the Sustainable Energy Act 2002. It works with the public, businesses, government and communities to achieve a cleaner energy future. The objective of this RFT is to identify and appoint a suitably resourced multi-disciplined customer and business process services provider to efficiently and effectively support the delivery of SEAI programmes.
The successful service provider will be responsible for all elements of the Outsourced Business Process solution.
The term of the contract will be 4 years. The contract is offered on an initial 2 year basis with the option for 2 additional 12-month extensions subject to SEAI requirements and continued satisfactory performance.The estimated value of the contract is 12 000 000 GBP.
For more information, please refer to the notice published on www.etenders.gov.ie
The time limit for receipt of tenders was 2019-09-13. The procurement was published on 2019-07-19.
SuppliersThe following suppliers are mentioned in award decisions or other procurement documents:
Who? What?- • Business services: law, marketing, consulting, recruitment, printing and security › Business and management consultancy and related services
- • Customer services › Customer-care services
- • General public services › Administrative services for business operations
- • Helpdesk and support services › Helpdesk services
- • Telephone-answering services › Call centre
Procurement history
| Date | Document |
|---|---|
| 2019-07-19 | Contract notice |
| 2020-04-07 | Contract award notice |
Contract notice (2019-07-19)
Object
Scope of the procurement
Title: Helpdesk and support services
Short description:
Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: Helpdesk and support services 📦
Additional CPV: Helpdesk services 📦
Place of performance
NUTS region: Éire/Ireland 🏙️
Procedure
Procedure type: Open procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender
Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Body governed by public law
Awarding authority name: Sustainable Energy Authority of Ireland
Postal address: Wilton Park House, Wilton Place
Postal town: Dublin
Contact
Internet address: http://www.seai.ie 🌏
E-mail: nathalie.sheridan@seai.ie 📧
Phone: +353 18082169 📞
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=150927&B=ETENDERS_SIMPLE 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=150927&B=ETENDERS_SIMPLE 🌏
Reference
Dates
Date dispatched: 2019-07-19 📅
Submission deadline: 2019-09-13 📅
Publication date: 2019-07-23 📅
Identifiers
Notice number: 2019/S 140-345223
Refers to notice: 2018/S 225-514775
OJ-S issue: 140
Additional information
SEAI procurement team.
Object
Scope of the procurement
Short description:
Estimated total value: 12 000 000 EUR 💰
Short description:
Estimated value excluding VAT: 12 000 000 EUR 💰
Duration: 48 months
Description of renewals:
Place of performance
Main site or place of performance: Ireland.
Procedure
Legal basis: 32014L0024
Time of receipt of tenders: 12:00
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tender validity period: 4 months
Tender opening date: 2019-09-13 📅
Tender opening time: 12:00
Additional information: SEAI procurement team.
Contracting authority
Identity
National registration number: N/a
Contact
Contact point: Nathalie Sheridan
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/1188 🌏
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=150927&B=ETENDERS_SIMPLE 🌏
Complementary information
Review body
Name: High Court
Postal address: Four Courts, Inns Quay
Postal town: Dublin 7
Country: Ireland 🇮🇪
E-mail: highcourtcentraloffice@courts.ie 📧
Internet address: www.courts.ie 🌏
Information about review deadlines: High Court of Ireland.
Source: OJS 2019/S 140-345223 (2019-07-19)
Object
Scope of the procurement
Title: Helpdesk and support services
Short description:
The Sustainable Energy Authority of Ireland (SEAI) was established under the Sustainable Energy Act 2002. It works with the public, businesses, government and communities to achieve a cleaner energy future. The objective of this RFT is to identify and appoint a suitably resourced multi-disciplined customer and business process services provider to efficiently and effectively support the delivery of SEAI programmes.
The successful service provider will be responsible for all elements of the Outsourced Business Process solution.
The term of the contract will be 4 years. The contract is offered on an initial 2 year basis with the option for 2 additional 12-month extensions subject to SEAI requirements and continued satisfactory performance.The estimated value of the contract is 12 000 000 GBP.
For more information, please refer to the notice published on www.etenders.gov.ie
Show more
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: Helpdesk and support services 📦
Additional CPV: Helpdesk services 📦
Place of performance
NUTS region: Éire/Ireland 🏙️
Procedure
Procedure type: Open procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender
Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Body governed by public law
Awarding authority name: Sustainable Energy Authority of Ireland
Postal address: Wilton Park House, Wilton Place
Postal town: Dublin
Contact
Internet address: http://www.seai.ie 🌏
E-mail: nathalie.sheridan@seai.ie 📧
Phone: +353 18082169 📞
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=150927&B=ETENDERS_SIMPLE 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=150927&B=ETENDERS_SIMPLE 🌏
Reference
Dates
Date dispatched: 2019-07-19 📅
Submission deadline: 2019-09-13 📅
Publication date: 2019-07-23 📅
Identifiers
Notice number: 2019/S 140-345223
Refers to notice: 2018/S 225-514775
OJ-S issue: 140
Additional information
SEAI procurement team.
Object
Scope of the procurement
Short description:
The Sustainable Energy Authority of Ireland (SEAI) was established under the Sustainable Energy Act 2002. It works with the public, businesses, government and communities to achieve a cleaner energy future. The objective of this RFT is to identify and appoint a suitably resourced multi-disciplined customer and business process services provider to efficiently and effectively support the delivery of SEAI programmes.
Show more
The successful service provider will be responsible for all elements of the Outsourced Business Process solution.
The term of the contract will be 4 years. The contract is offered on an initial 2 year basis with the option for 2 additional 12-month extensions subject to SEAI requirements and continued satisfactory performance.The estimated value of the contract is 12 000 000 GBP.
Show more
For more information, please refer to the notice published on www.etenders.gov.ie
Short description:
The Sustainable Energy Authority of Ireland (SEAI) was established under the Sustainable Energy Act 2002. It works with the public, businesses, government and communities to achieve a cleaner energy future. SEAI is funded by the Government of Ireland through the Department of Communications, Climate Action and Environment. SEAI is also partly financed by Ireland’s EU Structural Funds Programme, co-funded by the Irish Government and the European Union. The objective of this Request for Tenders (RFT) is to identify and appoint a suitably resourced multi-disciplined customer and business process services provider to efficiently and effectively support the delivery of SEAI programmes.
Show more
The term of the contract will be 4 years. The contract is offered on an initial 2 year basis with the option for 2 additional 12-month extensions subject to SEAI requirements and continued satisfactory performance.
Duration: 48 months
Description of renewals:
The contract is offered on an initial 2 year basis with the option for 2 additional 12-month extensions subject to SEAI requirements and continued satisfactory performance.
Name of EU-financed project or programme: Erdf
Place of performance
Main site or place of performance: Ireland.
Procedure
Legal basis: 32014L0024
Time of receipt of tenders: 12:00
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tender validity period: 4 months
Tender opening date: 2019-09-13 📅
Tender opening time: 12:00
Additional information: SEAI procurement team.
Contracting authority
Identity
National registration number: N/a
Contact
Contact point: Nathalie Sheridan
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/1188 🌏
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=150927&B=ETENDERS_SIMPLE 🌏
Complementary information
Review body
Name: High Court
Postal address: Four Courts, Inns Quay
Postal town: Dublin 7
Country: Ireland 🇮🇪
E-mail: highcourtcentraloffice@courts.ie 📧
Internet address: www.courts.ie 🌏
Information about review deadlines: High Court of Ireland.
Source: OJS 2019/S 140-345223 (2019-07-19)
Contract award notice (2020-04-07)
Object
Scope of the procurement
Short description:
Total value of the procurement: 12 000 000 EUR 💰
Notice metadata
Document type: Contract award notice
Procedure
Type of bid: Not applicable
Reference
Dates
Date dispatched: 2020-04-07 📅
Publication date: 2020-04-09 📅
Identifiers
Notice number: 2020/S 071-169347
Refers to notice: 2019/S 140-345223
OJ-S issue: 71
Object
Scope of the procurement
Short description:
Name of EU-financed project or programme: Erdf.
Place of performance
Main site or place of performance: IRELAND.
Procedure
Award criteria
Quality criterion (name): Tenderers should demonstrate an understanding of the context of the work and SEAIs requirements for OBP services
Quality criterion (weighting): 50
Quality criterion (name): Quality and merit of the tenderers general service centre capabilities, resources and working methods
Quality criterion (weighting): 70
Quality criterion (name): Quality and merit of the design
Quality criterion (weighting): 100
Quality criterion (name): Demonstrated ability to provide and deliver on programme specific tasks and activities
Quality criterion (weighting): 60
Quality criterion (name): Quality and merit of the approach for the implementation and transition
Quality and merit of the approach to service centre management and operation
Quality and merit of the proposed service approach, including the experience and qualifications of key staff
Tenderers should demonstrate their ability to innovate and improve service delivery, efficiency, effectiveness, whilst reducing costs, resource bottlenecks and risks
Quality and merit of the approach
Quality criterion (weighting): 20
Quality criterion (name): Tenderers should outline four (4) challenges/risks associated with delivery of the OBP support services, and clearly articulate the mitigation strategy for each identified risk
Quality criterion (weighting): 40
Cost criterion (name): Cost
Cost criterion (weighting): 350
Award of contract
Date of contract conclusion: 2020-03-31 📅
Name: Fexco Unlimited Company
Postal address: Fexco Financial Services Centre, Iveragh Road, Killorglin
Postal town: Kerry
Country: Ireland 🇮🇪
Ireland 🏙️
Total value of the procurement: 13 595 428 EUR 💰
Information about tenders
Number of tenders received: 3
Source: OJS 2020/S 071-169347 (2020-04-07)
Object
Scope of the procurement
Short description:
The Sustainable Energy Authority of Ireland (SEAI) was established under the Sustainable Energy Act 2002. It works with the public, businesses, government and communities to achieve a cleaner energy future.The objective of this RFT was to identify and appoint a suitably resourced multi-disciplined customer and business process services provider to efficiently and effectively support the delivery of SEAI programmes.
The successful service provider will be responsible for all elements of the outsourced business process solution.
The term of the contract will be 4 years. The contract is offered on an initial 2 year basis with the option for two additional 12-month extensions subject to SEAI requirements and continued satisfactory performance. The estimated value of the contract is EUR 12 000 000.
For more information, please refer to the notice published on www.etenders.gov.ie
Show more
Notice metadata
Document type: Contract award notice
Procedure
Type of bid: Not applicable
Reference
Dates
Date dispatched: 2020-04-07 📅
Publication date: 2020-04-09 📅
Identifiers
Notice number: 2020/S 071-169347
Refers to notice: 2019/S 140-345223
OJ-S issue: 71
Object
Scope of the procurement
Short description:
The Sustainable Energy Authority of Ireland (SEAI) was established under the Sustainable Energy Act 2002. It works with the public, businesses, government and communities to achieve a cleaner energy future.The objective of this RFT was to identify and appoint a suitably resourced multi-disciplined customer and business process services provider to efficiently and effectively support the delivery of SEAI programmes.
Show more
The successful service provider will be responsible for all elements of the outsourced business process solution.
The term of the contract will be 4 years. The contract is offered on an initial 2 year basis with the option for two additional 12-month extensions subject to SEAI requirements and continued satisfactory performance. The estimated value of the contract is EUR 12 000 000.
Show more
The Sustainable Energy Authority of Ireland (SEAI) was established under the Sustainable Energy Act 2002. It works with the public, businesses, government and communities to achieve a cleaner energy future. SEAI is funded by the Government of Ireland through the Department of Communications, Climate Action and Environment. SEAI is also partly financed by Ireland’s EU Structural Funds Programme, co-funded by the Irish Government and the European Union. The objective of this Request for Tenders (RFT) was to identify and appoint a suitably resourced multi-disciplined customer and business process services provider to efficiently and effectively support the delivery of SEAI programmes.
Show more
The term of the contract will be 4 years. The contract is offered on an initial 2 year basis with the option for two additional 12-month extensions subject to SEAI requirements and continued satisfactory performance.
Place of performance
Main site or place of performance: IRELAND.
Procedure
Award criteria
Quality criterion (name): Tenderers should demonstrate an understanding of the context of the work and SEAIs requirements for OBP services
Quality criterion (weighting): 50
Quality criterion (name): Quality and merit of the tenderers general service centre capabilities, resources and working methods
Quality criterion (weighting): 70
Quality criterion (name): Quality and merit of the design
Quality criterion (weighting): 100
Quality criterion (name): Demonstrated ability to provide and deliver on programme specific tasks and activities
Quality criterion (weighting): 60
Quality criterion (name): Quality and merit of the approach for the implementation and transition
Quality and merit of the approach to service centre management and operation
Quality and merit of the proposed service approach, including the experience and qualifications of key staff
Tenderers should demonstrate their ability to innovate and improve service delivery, efficiency, effectiveness, whilst reducing costs, resource bottlenecks and risks
Quality and merit of the approach
Quality criterion (weighting): 20
Quality criterion (name): Tenderers should outline four (4) challenges/risks associated with delivery of the OBP support services, and clearly articulate the mitigation strategy for each identified risk
Quality criterion (weighting): 40
Cost criterion (name): Cost
Cost criterion (weighting): 350
Award of contract
Date of contract conclusion: 2020-03-31 📅
Name: Fexco Unlimited Company
Postal address: Fexco Financial Services Centre, Iveragh Road, Killorglin
Postal town: Kerry
Country: Ireland 🇮🇪
Ireland 🏙️
Total value of the procurement: 13 595 428 EUR 💰
Information about tenders
Number of tenders received: 3
Source: OJS 2020/S 071-169347 (2020-04-07)
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