SSE Airtricity - Contact Centre as a Service (CCaaS)
Contact Centre as a Service - SSE Airtricity (Ireland)
Supply of IT Services - Contact Centre as a Service SAAS Solution to replace existing system and infrastructure at SSE Airtricity. To access full documents/Scope Requirements please visit https://sse.app.jaggaer.com/ and click on the Opportunities link.
DeadlineThe time limit for receipt of tenders was 2021-10-08. The procurement was published on 2021-09-10.
Who? What?- • Software package and information systems
- • Software programming and consultancy services › Software-related services
- • Telephone-answering services › Call centre
- • Northern Ireland › Belfast
- • Éire/Ireland › Ireland
Procurement history
| Date | Document |
|---|---|
| 2021-09-10 | Contract notice |
| 2023-01-20 | Contract award notice |
Contract notice (2021-09-10)
Object
Scope of the procurement
Title: Call centre
Short description:
Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union
Common procurement vocabulary (CPV)
Code: Call centre 📦
Additional CPV: Software-related services 📦
Place of performance
NUTS region: Ireland 🏙️
Procedure
Procedure type: Negotiated procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender
Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Utilities entity
Awarding authority name: Contact Centre as a Service - SSE Airtricity (Ireland)
Postal address: SSE Airtricity, Red Oak South, South County Business Park
Postal code: Dublin 18- Republic
Postal town: Leopardstown
Contact
Internet address: https://sse.app.jaggaer.com/ 🌏
E-mail: mark.harvey@sse.com 📧
Phone: +0 1738341756 📞
URL for documents: https://sse.app.jaggaer.com/ 🌏
Reference
Dates
Date dispatched: 2021-09-10 📅
Submission deadline: 2021-10-08 📅
Publication date: 2021-09-15 📅
Identifiers
Notice number: 2021/S 179-467158
OJ-S issue: 179
Additional information
Object
Scope of the procurement
Short description:
Duration: 60 months
Description of renewals: Possible optional extension years beyond initial Framework Term (2 x 1 Years)
Additional information:
Common procurement vocabulary (CPV)
Supplementary CPV code: JA02
Place of performance
Main site or place of performance: Republic of Ireland
Procedure
Legal basis: 32014L0025
Time of receipt of tenders: 15:00
Languages in which tenders or requests to participate may be submitted: English 🗣️
Contracting authority
Identity
Postal address: SSE Airtricity, Millenium House
Postal town: Belfast
Postal code: BT2 7AQ
Country: United Kingdom 🇬🇧
Belfast 🏙️
Contact
Contact point: Mark Harvey
Address of the buyer profile: https://sse.app.jaggaer.com/ 🌏
Documents URL: https://sse.app.jaggaer.com/ 🌏
Complementary information
Review body
Name: tbc
Postal town: tbc
Country: United Kingdom 🇬🇧
Source: OJS 2021/S 179-467158 (2021-09-10)
Object
Scope of the procurement
Title: Call centre
Short description:
Supply of IT Services - Contact Centre as a Service SAAS Solution to replace existing system and infrastructure at SSE Airtricity. To access full documents/Scope Requirements please visit https://sse.app.jaggaer.com/ and click on the Opportunities link.
Show more
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union
Common procurement vocabulary (CPV)
Code: Call centre 📦
Additional CPV: Software-related services 📦
Place of performance
NUTS region: Ireland 🏙️
Procedure
Procedure type: Negotiated procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender
Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Utilities entity
Awarding authority name: Contact Centre as a Service - SSE Airtricity (Ireland)
Postal address: SSE Airtricity, Red Oak South, South County Business Park
Postal code: Dublin 18- Republic
Postal town: Leopardstown
Contact
Internet address: https://sse.app.jaggaer.com/ 🌏
E-mail: mark.harvey@sse.com 📧
Phone: +0 1738341756 📞
URL for documents: https://sse.app.jaggaer.com/ 🌏
Reference
Dates
Date dispatched: 2021-09-10 📅
Submission deadline: 2021-10-08 📅
Publication date: 2021-09-15 📅
Identifiers
Notice number: 2021/S 179-467158
OJ-S issue: 179
Additional information
To access full documents/Scope Requirements please click on the Current Opportunities link via https://sse.app.jaggaer.com/
All communications in relation to the PQQ should be sent to Ccaastender@sse.com
Object
Scope of the procurement
Short description:
The Authority (SSE Airtricity) are looking to procure a SaaS based Contact Centre as a Solution to support it's business within Republic of Ireland and Northern Ireland. This solution is intended to replace the Authority’s existing Cisco PCCE system, which is approaching end of life. The Contact Centre solution should have the capability of providing a personalized experience to customers by executing inbound as well as outbound communication across a variety of channels. The requirement is for a SaaS solution where the ongoing provision and platform support will sit with the solution provider on a cloud platform for the duration of the contract. To access full documents/Scope Requirements please visit https://sse.app.jaggaer.com/ and click on the Opportunities link.
Show more
Description of renewals: Possible optional extension years beyond initial Framework Term (2 x 1 Years)
Additional information:
To access full documents/Scope Requirements please click on the Current Opportunities link via https://sse.app.jaggaer.com/
All communications in relation to the PQQ should be sent to Ccaastender@sse.com
Supplementary CPV code: JA02
Place of performance
Main site or place of performance: Republic of Ireland
Procedure
Legal basis: 32014L0025
Time of receipt of tenders: 15:00
Languages in which tenders or requests to participate may be submitted: English 🗣️
Contracting authority
Identity
Postal address: SSE Airtricity, Millenium House
Postal town: Belfast
Postal code: BT2 7AQ
Country: United Kingdom 🇬🇧
Belfast 🏙️
Contact
Contact point: Mark Harvey
Address of the buyer profile: https://sse.app.jaggaer.com/ 🌏
Documents URL: https://sse.app.jaggaer.com/ 🌏
Complementary information
Review body
Name: tbc
Postal town: tbc
Country: United Kingdom 🇬🇧
Source: OJS 2021/S 179-467158 (2021-09-10)
Contract award notice (2023-01-20)
Object
Scope of the procurement
Short description:
Notice metadata
Document type: Contract award notice
Procedure
Type of bid: Not applicable
Award criteria
Lowest price
Contracting authority
Identity
Awarding authority name: Customer Solution Transformation - SSE Airtricity (Ref 2159)
Contact
Internet address: https://sse.app.jaggaer.com/esop/guest/go/opportunity/detail?opportunityId=341 🌏
E-mail: sarah.goodman@sse.com 📧
Phone: +44 01738342321 📞
Reference
Dates
Date dispatched: 2023-01-20 📅
Publication date: 2023-01-25 📅
Identifiers
Notice number: 2023/S 018-050443
Refers to notice: 2021/S 179-467158
OJ-S issue: 18
Object
Scope of the procurement
Short description:
Award of contract
Date of contract conclusion: 2022-12-23 📅
Contracting authority
Contact
Contact point: Sarah Goodman
Complementary information
Review body
Name: Sarah Goodman
Postal address: Penner Road
Postal town: Havant
Postal code: PO9 1QH
E-mail: sarah.goodman@sse.com 📧
Source: OJS 2023/S 018-050443 (2023-01-20)
Object
Scope of the procurement
Short description:
The Authority (SSE Airtricity) are looking to procure a SaaS based Contact Centre as a Solution to support it's
business within Republic of Ireland and Northern Ireland. This solution is intended to replace the Authority’s
existing Cisco PCCE system, which is approaching end of life. The Contact Centre solution should have the
capability of providing a personalized experience to customers by executing inbound as well as outbound
communication across a variety of channels. The requirement is for a SaaS solution where the ongoing
provision and platform support will sit with the solution provider on a cloud platform for the duration of the
contract.
Show more
Document type: Contract award notice
Procedure
Type of bid: Not applicable
Award criteria
Lowest price
Contracting authority
Identity
Awarding authority name: Customer Solution Transformation - SSE Airtricity (Ref 2159)
Contact
Internet address: https://sse.app.jaggaer.com/esop/guest/go/opportunity/detail?opportunityId=341 🌏
E-mail: sarah.goodman@sse.com 📧
Phone: +44 01738342321 📞
Reference
Dates
Date dispatched: 2023-01-20 📅
Publication date: 2023-01-25 📅
Identifiers
Notice number: 2023/S 018-050443
Refers to notice: 2021/S 179-467158
OJ-S issue: 18
Object
Scope of the procurement
Short description:
The Authority (SSE Airtricity) are looking to procure a SaaS based Contact Centre as a Solution to support it's
business within Republic of Ireland and Northern Ireland. This solution is intended to replace the Authority’s
existing Cisco PCCE system, which is approaching end of life. The Contact Centre solution should have the
capability of providing a personalized experience to customers by executing inbound as well as outbound
communication across a variety of channels. The requirement is for a SaaS solution where the ongoing
provision and platform support will sit with the solution provider on a cloud platform for the duration of the
contract.
contract
Award of contract
Date of contract conclusion: 2022-12-23 📅
Contracting authority
Contact
Contact point: Sarah Goodman
Complementary information
Review body
Name: Sarah Goodman
Postal address: Penner Road
Postal town: Havant
Postal code: PO9 1QH
E-mail: sarah.goodman@sse.com 📧
Source: OJS 2023/S 018-050443 (2023-01-20)
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