Services for the National Environmental Complaints Line (NECL) and Radon phone line
Environmental Protection Agency
The EPA intends establishing a single party framework for provision of Services for the National Environmental Complaints Line (NECL) and Radon phone lines. enders may be submitted for one or more Lots. A single operator will be admitted to each Lot and associated framework. A company may be awarded either or both lots each of which will be evaluated on their individual merits. .
DeadlineThe time limit for receipt of tenders was 2024-01-09. The procurement was published on 2023-11-28.
Who? What?- • Telephone and data transmission services › Public-telephone services
- • Helpdesk and support services › Helpdesk services
- • Survey conduction services › Telephone survey services
- • Telephone-answering services › Call centre
Procurement history
| Date | Document |
|---|---|
| 2023-11-28 | Contract notice |
Contract notice (2023-11-28)
Object
Scope of the procurement
Title: Services for the National Environmental Complaints Line (NECL) and Radon phone line
Short description:
“The EPA intends establishing a single party framework for provision of Services for the National Environmental Complaints Line (NECL) and Radon phone lines....”
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Type of contract: Services
Products/services: Call centre 📦
Estimated value excluding VAT: 145 000 EUR 💰
Information about lots
This contract is divided into lots ✅
Tenders may be submitted for maximum number of lots: 2
Tenders may be submitted for all lots ✅
1️⃣
Description of the procurement:
“The EPA intends establishing a single party framework for provision of Services for the National Environmental Complaints Line (NECL) and Radon phone lines....”
Show more
Additional products/services: Telephone survey services 📦
Additional products/services: Public-telephone services 📦
Additional products/services: Helpdesk services 📦
Title
Lot Identification Number: LOT-0001
2️⃣
Title
Lot Identification Number: LOT-0002
Procedure
Type of procedure
Open procedure ✅
Administrative information
Time limit for receipt of tenders or requests to participate: 2024-01-09 17:00:00 📅
Conditions for opening of tenders: 2024-01-09 17:30:00 📅
Conditions for opening of tenders (place): https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=2774178
Languages in which tenders or requests to participate may be submitted: English 🗣️
Information about negotiation
The contracting authority reserves the right to award the contract on the basis of the initial tenders without conducting negotiations ✅
Information about a framework agreement or a dynamic purchasing system
Framework agreement with several operators ✅
Legal, economic, financial and technical information
Conditions for participation
List and brief description of rules and criteria:
“All Selection Criteria are set out in the Request for Tender Document”
Conditions related to the contract
Contract performance conditions:
“Details set out in the Request for Tender and Terms and Conditions”
Contracting authority
Name and addresses
Name: Environmental Protection Agency
National registration number: 6606490B
Postal address: Johnstown Castle Estate
Postal code: Y35 W821
Postal town: Wexford
Country: Ireland 🇮🇪
E-mail: p.fanning@epa.ie 📧
Phone: 0539160600 📞
Address of the buyer profile: https://www.epa.ie 🌏
Type of the contracting authority
Body governed by public law
Main activity
Environment
Communication
Documents URL: https://www.etenders.gov.ie/epps/cft/listContractDocuments.do?resourceId=2774178 🌏
Participation URL: https://www.etenders.gov.ie/epps/eawarding/showTenderList.do?resourceId=2774178 🌏
Complementary information
Review body
Name: The High Court of Ireland
National registration number: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Country: Ireland 🇮🇪
E-mail: highcourtcentraloffice@courts.ie 📧
Phone: +353 1 8886000 📞
Information about electronic workflows
Electronic invoicing will be accepted
Electronic ordering will be used
Electronic payment will be used
Source: OJS 2023/S 231-726356 (2023-11-28)
Object
Scope of the procurement
Title: Services for the National Environmental Complaints Line (NECL) and Radon phone line
Short description:
“The EPA intends establishing a single party framework for provision of Services for the National Environmental Complaints Line (NECL) and Radon phone lines....”
Type of contract: Services
Products/services: Call centre 📦
Estimated value excluding VAT: 145 000 EUR 💰
Information about lots
This contract is divided into lots ✅
Tenders may be submitted for maximum number of lots: 2
Tenders may be submitted for all lots ✅
1️⃣
Description of the procurement:
“The EPA intends establishing a single party framework for provision of Services for the National Environmental Complaints Line (NECL) and Radon phone lines....”
Additional products/services: Telephone survey services 📦
Additional products/services: Public-telephone services 📦
Additional products/services: Helpdesk services 📦
Title
Lot Identification Number: LOT-0001
2️⃣
Title
Lot Identification Number: LOT-0002
Procedure
Type of procedure
Open procedure ✅
Administrative information
Time limit for receipt of tenders or requests to participate: 2024-01-09 17:00:00 📅
Conditions for opening of tenders: 2024-01-09 17:30:00 📅
Conditions for opening of tenders (place): https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=2774178
Languages in which tenders or requests to participate may be submitted: English 🗣️
Information about negotiation
The contracting authority reserves the right to award the contract on the basis of the initial tenders without conducting negotiations ✅
Information about a framework agreement or a dynamic purchasing system
Framework agreement with several operators ✅
Legal, economic, financial and technical information
Conditions for participation
List and brief description of rules and criteria:
“All Selection Criteria are set out in the Request for Tender Document”
Conditions related to the contract
Contract performance conditions:
“Details set out in the Request for Tender and Terms and Conditions”
Contracting authority
Name and addresses
Name: Environmental Protection Agency
National registration number: 6606490B
Postal address: Johnstown Castle Estate
Postal code: Y35 W821
Postal town: Wexford
Country: Ireland 🇮🇪
E-mail: p.fanning@epa.ie 📧
Phone: 0539160600 📞
Address of the buyer profile: https://www.epa.ie 🌏
Type of the contracting authority
Body governed by public law
Main activity
Environment
Communication
Documents URL: https://www.etenders.gov.ie/epps/cft/listContractDocuments.do?resourceId=2774178 🌏
Participation URL: https://www.etenders.gov.ie/epps/eawarding/showTenderList.do?resourceId=2774178 🌏
Complementary information
Review body
Name: The High Court of Ireland
National registration number: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Country: Ireland 🇮🇪
E-mail: highcourtcentraloffice@courts.ie 📧
Phone: +353 1 8886000 📞
Information about electronic workflows
Electronic invoicing will be accepted
Electronic ordering will be used
Electronic payment will be used
Source: OJS 2023/S 231-726356 (2023-11-28)
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