TEN2500144 - RFT For the provision, installation, hosting and support of a secure cloud-based Customer Relationship Management (CRM) System for Cavan County Council

Contract notice (2025-07-22)
Object
Scope of the procurement
Title: TEN2500144 - RFT For the provision, installation, hosting and support of a secure cloud-based Customer Relationship Management (CRM) System for Cavan County Council
Short description:
“TEN2500144 - RFT For the provision, installation, hosting and support of a secure cloud-based Customer Relationship Management (CRM) System with an...”    Show more
Type of contract: Services
Products/services: Customer services 📦
Estimated value excluding VAT: 770 000 EUR 💰
Description
Internal identifier: 0
Estimated value excluding VAT: 770 000 EUR 💰
Description of the procurement:
“TEN2500144 - RFT For the provision, installation, hosting and support of a secure cloud-based Customer Relationship Management (CRM) System with an...”    Show more
Type of contract: Services
Products/services: Customer services 📦
Additional products/services: Customer Relation Management software development services 📦
Customer Relation Management software package 📦
IT services: consulting, software development, Internet and support 📦
Customer-care services 📦
Business forms 📦
Computer platforms 📦
Mobile platforms 📦
Web server software package 📦
Country: Ireland 🇮🇪
Place of performance: Border 🏙️
Duration: 7 (YEAR)
The time frame below is expressed in number of years.
Title
Lot Identification Number: LOT-0001
Scope of the procurement
Additional products/services: Customer Relation Management software development services 📦
Customer Relation Management software package 📦
IT services: consulting, software development, Internet and support 📦
Customer-care services 📦
Business forms 📦
Computer platforms 📦
Mobile platforms 📦
Web server software package 📦

Procedure
Type of procedure
Open procedure ✅
Legal basis: Directive 2014/24/EU
Administrative information
Time limit for receipt of tenders or requests to participate: 2025-09-17 12:00:00 📅
Conditions for opening of tenders: 2025-09-17 12:30:00 📅
Conditions for opening of tenders (place): https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=6161598
Languages in which tenders or requests to participate may be submitted: English 🗣️
Minimum time frame during which the tenderer must maintain the tender: 12
Tendering terms
Tenderers may submit more than one tender
Opening date: 2025-09-17 12:30:00 📅
Place:
“https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=6161598”
Languages in which tenders or requests to participate may be submitted: English 🗣️
Electronic invoicing: Required
Electronic ordering will be used ✅
Electronic payment will be used ✅
Deadline for requesting additional information: 2025-09-03 12:00:00 📅

Contracting authority
Name and addresses
Name: Cavan County Council
National registration number: 47731481
Postal address: Cavan County Council, Cavan Courthouse, Farnham Street, Cavan, County Cavan
Postal code: H12 R6V2
Postal town: Cavan
Region: Border 🏙️
Country: Ireland 🇮🇪
E-mail: kevingsmith@cavancoco.ie 📧
Phone: +35349 4378366 📞
URL: https://www.cavancoco.ie 🌏
Address of the buyer profile: https://www.cavancoco.ie 🌏
Type of the contracting authority
Regional or local authority
Main activity
General public services
Communication
Documents URL: https://www.etenders.gov.ie/epps/cft/listContractDocuments.do?resourceId=6161598 🌏
Participation URL: https://www.etenders.gov.ie/epps/cft/viewTenders.do?resourceId=6161598 🌏
Electronic submission: Required

Complementary information
Review body
Name: The High Court of Ireland
National registration number: The High Court of Ireland
Department: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Region: Dublin 🏙️
Country: Ireland 🇮🇪
E-mail: highcourtcentraloffice@courts.ie 📧
Phone: +353 1 8886000 📞
Service from which information about the review procedure may be obtained
Name: The High Court of Ireland
National registration number: The High Court of Ireland
Department: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Region: Dublin 🏙️
Country: Ireland 🇮🇪
E-mail: highcourtcentraloffice@courts.ie 📧
Phone: +353 1 8886000 📞
Information about electronic workflows
Electronic invoicing will be accepted
Electronic ordering will be used
Electronic payment will be used
Source: OJS 2025/S 139-479856 (2025-07-22)