Request for Tenders for the provision of Digital Services and Customer Relationship Management Platform
Louth County Council_381
LCC seeks proposals for the provision, installation, hosting and support of a secure cloud based Customer Relationship Management (CRM) System with an integrated Digital Forms Platform and a Customer Web Portal.
DeadlineThe time limit for receipt of tenders was 2024-12-02. The procurement was published on 2024-10-25.
Who? What?- • Business transaction and personal business software development services › Financial analysis and accounting software development services › Customer Relation Management software development services
- • Customer services › Customer-care services
- • Floating or submersible drilling or production platforms › Mobile platforms
- • Forms › Business forms
Procurement history
| Date | Document |
|---|---|
| 2024-10-25 | Contract notice |
Contract notice (2024-10-25)
Object
Scope of the procurement
Title: Request for Tenders for the provision of Digital Services and Customer Relationship Management Platform
Short description:
“LCC seeks proposals for the provision, installation, hosting and support of a secure cloud based Customer Relationship Management (CRM) System with an...”
Show more
Type of contract: Services
Products/services: Customer Relation Management software development services 📦
Estimated value excluding VAT: 350 000 EUR 💰
Other restrictions on the place of performance: Anywhere in the European Economic Area
Information about lots
Tenders may be submitted for maximum number of lots: 0
Description
Internal identifier: 24-153
Estimated value excluding VAT: 350 000 EUR 💰
Description of the procurement:
“LCC seeks proposals for the provision, installation, hosting and support of a secure cloud based Customer Relationship Management (CRM) System with an...”
Show more
Type of contract: Services
Products/services: Customer Relation Management software development services 📦
Additional products/services: Customer services 📦
Customer-care services 📦
Forms 📦
Business forms 📦
Mobile platforms 📦
IT services: consulting, software development, Internet and support 📦
Title
Lot Identification Number: LOT-0001
Scope of the procurement
Additional products/services: Customer services 📦
Customer-care services 📦
Forms 📦
Business forms 📦
Mobile platforms 📦
IT services: consulting, software development, Internet and support 📦
Procedure
Type of procedure
Open procedure ✅
Legal basis: Directive 2014/24/EU
Administrative information
Time limit for receipt of tenders or requests to participate: 2024-12-02 18:00:00 📅
Conditions for opening of tenders: 2024-12-03 00:00:00 📅
Conditions for opening of tenders (place): https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=4574992
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tendering terms
Tenderers may submit more than one tender
Opening date: 2024-12-03 00:00:00 📅
Place:
“https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=4574992”
Languages in which tenders or requests to participate may be submitted: English 🗣️
Electronic invoicing: Allowed
Electronic payment will be used ✅
Legal, economic, financial and technical information
Conditions for participation
Exclusion ground: nati-ground
Description of exclusion grounds:
“Please refer to RFT Documents”
Contracting authority
Name and addresses
Name: Louth County Council_381
National registration number: 0478250R
Postal address: County Hall, Millennium Centre,
Postal code: A91 KFW6
Postal town: Dundalk
Country: Ireland 🇮🇪
E-mail: helen.divilly@louthcoco.ie 📧
Phone: +353429335457 📞
URL: https://www.louthcoco.ie 🌏
Address of the buyer profile: https://www.louthcoco.ie 🌏
Type of the contracting authority
Regional or local authority
Main activity
General public services
Communication
Documents URL: https://www.etenders.gov.ie/epps/cft/listContractDocuments.do?resourceId=4574992 🌏
Participation URL: https://www.etenders.gov.ie/epps/cft/viewTenders.do?resourceId=4574992 🌏
Electronic submission: Required
Complementary information
Body responsible for mediation procedures
Name: The High Court of Ireland
National registration number: The High Court of Ireland
Department: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Country: Ireland 🇮🇪
E-mail: highcourtcentraloffice@courts.ie 📧
Phone: +353 1 8886000 📞
Review body
Name: The High Court of Ireland
National registration number: The High Court of Ireland
Department: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Country: Ireland 🇮🇪
E-mail: highcourtcentraloffice@courts.ie 📧
Phone: +353 1 8886000 📞
Service from which information about the review procedure may be obtained
Name: The High Court of Ireland
National registration number: The High Court of Ireland
Department: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Country: Ireland 🇮🇪
E-mail: highcourtcentraloffice@courts.ie 📧
Phone: +353 1 8886000 📞
Information about electronic workflows
Electronic invoicing will be accepted
Electronic payment will be used
Source: OJS 2024/S 211-657947 (2024-10-25)
Object
Scope of the procurement
Title: Request for Tenders for the provision of Digital Services and Customer Relationship Management Platform
Short description:
“LCC seeks proposals for the provision, installation, hosting and support of a secure cloud based Customer Relationship Management (CRM) System with an...”
Type of contract: Services
Products/services: Customer Relation Management software development services 📦
Estimated value excluding VAT: 350 000 EUR 💰
Other restrictions on the place of performance: Anywhere in the European Economic Area
Information about lots
Tenders may be submitted for maximum number of lots: 0
Description
Internal identifier: 24-153
Estimated value excluding VAT: 350 000 EUR 💰
Description of the procurement:
“LCC seeks proposals for the provision, installation, hosting and support of a secure cloud based Customer Relationship Management (CRM) System with an...”
Type of contract: Services
Products/services: Customer Relation Management software development services 📦
Additional products/services: Customer services 📦
Customer-care services 📦
Forms 📦
Business forms 📦
Mobile platforms 📦
IT services: consulting, software development, Internet and support 📦
Title
Lot Identification Number: LOT-0001
Scope of the procurement
Additional products/services: Customer services 📦
Customer-care services 📦
Forms 📦
Business forms 📦
Mobile platforms 📦
IT services: consulting, software development, Internet and support 📦
Procedure
Type of procedure
Open procedure ✅
Legal basis: Directive 2014/24/EU
Administrative information
Time limit for receipt of tenders or requests to participate: 2024-12-02 18:00:00 📅
Conditions for opening of tenders: 2024-12-03 00:00:00 📅
Conditions for opening of tenders (place): https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=4574992
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tendering terms
Tenderers may submit more than one tender
Opening date: 2024-12-03 00:00:00 📅
Place:
“https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=4574992”
Languages in which tenders or requests to participate may be submitted: English 🗣️
Electronic invoicing: Allowed
Electronic payment will be used ✅
Legal, economic, financial and technical information
Conditions for participation
Exclusion ground: nati-ground
Description of exclusion grounds:
“Please refer to RFT Documents”
Contracting authority
Name and addresses
Name: Louth County Council_381
National registration number: 0478250R
Postal address: County Hall, Millennium Centre,
Postal code: A91 KFW6
Postal town: Dundalk
Country: Ireland 🇮🇪
E-mail: helen.divilly@louthcoco.ie 📧
Phone: +353429335457 📞
URL: https://www.louthcoco.ie 🌏
Address of the buyer profile: https://www.louthcoco.ie 🌏
Type of the contracting authority
Regional or local authority
Main activity
General public services
Communication
Documents URL: https://www.etenders.gov.ie/epps/cft/listContractDocuments.do?resourceId=4574992 🌏
Participation URL: https://www.etenders.gov.ie/epps/cft/viewTenders.do?resourceId=4574992 🌏
Electronic submission: Required
Complementary information
Body responsible for mediation procedures
Name: The High Court of Ireland
National registration number: The High Court of Ireland
Department: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Country: Ireland 🇮🇪
E-mail: highcourtcentraloffice@courts.ie 📧
Phone: +353 1 8886000 📞
Review body
Name: The High Court of Ireland
National registration number: The High Court of Ireland
Department: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Country: Ireland 🇮🇪
E-mail: highcourtcentraloffice@courts.ie 📧
Phone: +353 1 8886000 📞
Service from which information about the review procedure may be obtained
Name: The High Court of Ireland
National registration number: The High Court of Ireland
Department: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Country: Ireland 🇮🇪
E-mail: highcourtcentraloffice@courts.ie 📧
Phone: +353 1 8886000 📞
Information about electronic workflows
Electronic invoicing will be accepted
Electronic payment will be used
Source: OJS 2024/S 211-657947 (2024-10-25)
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