Provision of and on-going support of a Customer Relationship Management SaaS Solution

Contract notice (2024-11-12)
Object
Scope of the procurement
Title: Provision of and on-going support of a Customer Relationship Management SaaS Solution
Short description:
“In summary, the Services comprise: configuration, installation, hosting, on-going support and training of a secured Customer Relationship Management (CRM)...”    Show more
Type of contract: Services
Products/services: Customer services 📦
Estimated value excluding VAT: 80 000 EUR 💰
Other restrictions on the place of performance: Anywhere in the given country
Information about lots
Tenders may be submitted for maximum number of lots: 0
Description
Internal identifier: 0
Description of the procurement:
“In summary, the Services comprise: configuration, installation, hosting, on-going support and training of a secured Customer Relationship Management (CRM)...”    Show more
Type of contract: Services
Products/services: Customer services 📦
Additional products/services: Customer Relation Management software development services 📦
Customer Relation Management software package 📦
IT services: consulting, software development, Internet and support 📦
Customer-care services 📦
Business forms 📦
Computer platforms 📦
Mobile platforms 📦
Web server software package 📦
Country: Ireland 🇮🇪
Title
Lot Identification Number: LOT-0001
Scope of the procurement
Additional products/services: Customer Relation Management software development services 📦
Customer Relation Management software package 📦
IT services: consulting, software development, Internet and support 📦
Customer-care services 📦
Business forms 📦
Computer platforms 📦
Mobile platforms 📦
Web server software package 📦

Procedure
Type of procedure
Open procedure ✅
Legal basis: Directive 2014/24/EU
Administrative information
Time limit for receipt of tenders or requests to participate: 2024-12-06 12:00:00 📅
Conditions for opening of tenders: 2024-12-06 12:30:00 📅
Conditions for opening of tenders (place): https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=4664586
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tendering terms
Tenderers may submit more than one tender
Opening date: 2024-12-06 12:30:00 📅
Place:
“https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=4664586”
Languages in which tenders or requests to participate may be submitted: English 🗣️
Electronic invoicing: Required

Legal, economic, financial and technical information
Conditions for participation
Exclusion ground: nati-ground

Contracting authority
Name and addresses
Name: Irish Manufacturing Research CLG
National registration number: 00000
Postal town: Dublin
Region: Dublin 🏙️
Country: Ireland 🇮🇪
E-mail: admin@imr.ie 📧
Phone: 00000 📞
Address of the buyer profile: HTTPS://imr.ie 🌏
Type of the contracting authority
Body governed by public law
Main activity
General public services
Communication
Documents URL: https://www.etenders.gov.ie/epps/cft/listContractDocuments.do?resourceId=4664586 🌏
Participation URL: https://www.etenders.gov.ie/epps/cft/viewTenders.do?resourceId=4664586 🌏
Electronic submission: Required

Complementary information
Review body
Name: The High Court of Ireland
National registration number: The High Court of Ireland
Department: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Region: Dublin 🏙️
Country: Ireland 🇮🇪
E-mail: highcourtcentraloffice@courts.ie 📧
Phone: +353 1 8886000 📞
Information about electronic workflows
Electronic invoicing will be accepted
Source: OJS 2024/S 221-691671 (2024-11-12)