ICT-571 - ICT Managed Services Tender

Contract notice (2025-08-11)
Object
Scope of the procurement
Title: ICT-571 - ICT Managed Services Tender
Short description:
“Core Managed ICT Services: Level 1, Level 2 and Level 3 support service across HIQA’s ICT estate, ensuring operational efficiency, Service continuity and...”    Show more
Type of contract: Services
Products/services: Helpdesk and support services 📦
Estimated value excluding VAT: 7 000 000 EUR 💰
Description
Internal identifier: 0
Estimated value excluding VAT: 7 000 000 EUR 💰
Description of the procurement:
“Core Managed ICT Services: Level 1, Level 2 and Level 3 support service across HIQA’s ICT estate, ensuring operational efficiency, Service continuity and...”    Show more
Type of contract: Services
Products/services: Helpdesk and support services 📦
Country: Ireland 🇮🇪
Place of performance: Dublin 🏙️
Duration: 5 (YEAR)
The time frame below is expressed in number of years.
Title
Lot Identification Number: LOT-0001

Procedure
Type of procedure
Open procedure ✅
Legal basis: Directive 2014/24/EU
Administrative information
Time limit for receipt of tenders or requests to participate: 2025-09-15 15:00:00 📅
Conditions for opening of tenders: 2025-09-15 15:30:00 📅
Conditions for opening of tenders (place): https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=6287823
Languages in which tenders or requests to participate may be submitted: English 🗣️
Minimum time frame during which the tenderer must maintain the tender: 6
Tendering terms
Tenderers may submit more than one tender
Opening date: 2025-09-15 15:30:00 📅
Place:
“https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=6287823”
Languages in which tenders or requests to participate may be submitted: English 🗣️
Electronic invoicing: Allowed
Electronic payment will be used ✅
Deadline for requesting additional information: 2025-09-05 12:00:00 📅

Contracting authority
Name and addresses
Name: Health Information and Quality Authority (HIQA)
National registration number: 9518681S
Postal address: Unit 1301, City Gate, Mahon
Postal code: T12 Y2XT
Postal town: Cork
Region: Dublin 🏙️
Country: Ireland 🇮🇪
E-mail: noconnor@hiqa.ie 📧
Phone: (021) 240 9300 📞
URL: https://www.hiqa.ie/ 🌏
Address of the buyer profile: https://www.hiqa.ie/ 🌏
Type of the contracting authority
Body governed by public law
Main activity
Health
Communication
Documents URL: https://www.etenders.gov.ie/epps/cft/listContractDocuments.do?resourceId=6287823 🌏
Participation URL: https://www.etenders.gov.ie/epps/cft/viewTenders.do?resourceId=6287823 🌏
Electronic submission: Required

Complementary information
Review body
Name: The High Court of Ireland
National registration number: The High Court of Ireland
Department: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Region: Dublin 🏙️
Country: Ireland 🇮🇪
E-mail: highcourtcentraloffice@courts.ie 📧
Phone: +353 1 8886000 📞
Service from which information about the review procedure may be obtained
Name: The High Court of Ireland
National registration number: The High Court of Ireland
Department: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Region: Dublin 🏙️
Country: Ireland 🇮🇪
E-mail: highcourtcentraloffice@courts.ie 📧
Phone: +353 1 8886000 📞
Information about electronic workflows
Electronic invoicing will be accepted
Electronic payment will be used
Source: OJS 2025/S 154-531734 (2025-08-11)