Service Request for ICT Service Desk Resources
Office of the Government Chief Information Officer
The Office of the Government Chief Information Officer (OGCIO), within the Department of Public Expenditure Infrastructure, Public Service Reform and Digitalisation, invites tenders for the provision of on-site ICT Service Desk resources. These resources will support the OGCIO in meeting ongoing ICT service demands and ensuring the continuous delivery of high-quality ICT support services across the public sector.
DeadlineThe time limit for receipt of tenders was 2025-09-15. The procurement was published on 2025-08-12.
Who? What?- โข Computer-related services โบ Computer-related professional services
- โข Helpdesk and support services โบ Helpdesk services
- โข Aฯฯฮนฮบฮฎ โบ ฮฯฯฮตฮนฮฟฯ ฮคฮฟฮผฮญฮฑฯ ฮฮธฮทฮฝฯฮฝ
- โข Eastern and Midland โบ Dublin
Procurement history
| Date | Document |
|---|---|
| 2025-08-12 | Contract notice |
Contract notice (2025-08-12)
Object
Scope of the procurement
Title: Service Request for ICT Service Desk Resources
Short description:
Type of contract: Services
Products/services: Computer-related professional services ๐ฆ
Estimated value excluding VAT: 10 000 000 EUR ๐ฐ
Description
Internal identifier:
Additional products/services: Country: Ireland ๐ฎ๐ช
Place of performance: Dublin ๐๏ธ
Duration: 5 years
Title
Lot Identification Number:
Procedure
Type of procedure
Open procedure โ
Legal basis: Directive 2014/24/EU
Administrative information
Time limit for receipt of tenders or requests to participate: 2025-09-15 15:00:00 ๐
Conditions for opening of tenders: 2025-09-15 15:30:00 ๐
Conditions for opening of tenders (place): https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=6292148
Languages in which tenders or requests to participate may be submitted: English ๐ฃ๏ธ
Minimum time frame during which the tenderer must maintain the tender: 9 months
Tendering terms
Tenderers may submit more than one tender
Opening date: 2025-09-15 15:30:00 ๐
Place: https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=6292148
Electronic invoicing: Allowed
Deadline for requesting additional information: 2025-08-28 15:00:00 ๐
Contracting authority
Name and addresses
Name: Office of the Government Chief Information Officer
National registration number:
Postal address: 3A Mayor Street Upper
Postal code: D01PF72
Postal town: Dublin
Region: Dublin ๐๏ธ
Country: Ireland ๐ฎ๐ช
E-mail: support@ogcio.gov.ie ๐ง
Phone: +353 1 676 7571 ๐
Address of the buyer profile: www.etenders.gov.ie ๐
Type of the contracting authority
Ministry or any other national or federal authority
Main activity
General public services
Communication
Documents URL: https://www.etenders.gov.ie/epps/cft/listContractDocuments.do?resourceId=6292148 ๐
Participation URL: https://www.etenders.gov.ie/epps/cft/viewTenders.do?resourceId=6292148 ๐
Electronic submission: Required
Complementary information
Review body
Name: The High Court of Ireland
National registration number:
Department: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Region: Dublin ๐๏ธ
Country: Ireland ๐ฎ๐ช
E-mail: highcourtcentraloffice@courts.ie ๐ง
Phone: +353 1 8886000 ๐
Service from which information about the review procedure may be obtained
Same as: Review body
Information about electronic workflows
Electronic invoicing will be accepted
Source: OJS 2025/S 154-531537 (2025-08-12)
Object
Scope of the procurement
Title: Service Request for ICT Service Desk Resources
Short description:
The Office of the Government Chief Information Officer (OGCIO), within the Department of Public Expenditure Infrastructure, Public Service Reform and Digitalisation, invites tenders for the provision of on-site ICT Service Desk resources. These resources will support the OGCIO in meeting ongoing ICT service demands and ensuring the continuous delivery of high-quality ICT support services across the public sector.
Show more
Products/services: Computer-related professional services ๐ฆ
Estimated value excluding VAT: 10 000 000 EUR ๐ฐ
Description
Internal identifier:
0
Additional products/services: Country: Ireland ๐ฎ๐ช
Place of performance: Dublin ๐๏ธ
Duration: 5 years
Title
Lot Identification Number:
LOT-0001
Procedure
Type of procedure
Open procedure โ
Legal basis: Directive 2014/24/EU
Administrative information
Time limit for receipt of tenders or requests to participate: 2025-09-15 15:00:00 ๐
Conditions for opening of tenders: 2025-09-15 15:30:00 ๐
Conditions for opening of tenders (place): https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=6292148
Languages in which tenders or requests to participate may be submitted: English ๐ฃ๏ธ
Minimum time frame during which the tenderer must maintain the tender: 9 months
Tendering terms
Tenderers may submit more than one tender
Opening date: 2025-09-15 15:30:00 ๐
Place: https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=6292148
Electronic invoicing: Allowed
Deadline for requesting additional information: 2025-08-28 15:00:00 ๐
Contracting authority
Name and addresses
Name: Office of the Government Chief Information Officer
National registration number:
IE 3646054HH
Postal address: 3A Mayor Street Upper
Postal code: D01PF72
Postal town: Dublin
Region: Dublin ๐๏ธ
Country: Ireland ๐ฎ๐ช
E-mail: support@ogcio.gov.ie ๐ง
Phone: +353 1 676 7571 ๐
Address of the buyer profile: www.etenders.gov.ie ๐
Type of the contracting authority
Ministry or any other national or federal authority
Main activity
General public services
Communication
Documents URL: https://www.etenders.gov.ie/epps/cft/listContractDocuments.do?resourceId=6292148 ๐
Participation URL: https://www.etenders.gov.ie/epps/cft/viewTenders.do?resourceId=6292148 ๐
Electronic submission: Required
Complementary information
Review body
Name: The High Court of Ireland
National registration number:
The High Court of Ireland
Department: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Region: Dublin ๐๏ธ
Country: Ireland ๐ฎ๐ช
E-mail: highcourtcentraloffice@courts.ie ๐ง
Phone: +353 1 8886000 ๐
Service from which information about the review procedure may be obtained
Same as: Review body
Information about electronic workflows
Electronic invoicing will be accepted
Source: OJS 2025/S 154-531537 (2025-08-12)
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