Service Request for ICT Service Desk Resources

Office of the Government Chief Information Officer

The Office of the Government Chief Information Officer (OGCIO), within the Department of Public Expenditure Infrastructure, Public Service Reform and Digitalisation, invites tenders for the provision of on-site ICT Service Desk resources. These resources will support the OGCIO in meeting ongoing ICT service demands and ensuring the continuous delivery of high-quality ICT support services across the public sector.

Deadline
The time limit for receipt of tenders was 2025-09-15. The procurement was published on 2025-08-12.

Who?

What?

Where?
  • โ€ข Aฯ„ฯ„ฮนฮบฮฎ โ€บ ฮ’ฯŒฯฮตฮนฮฟฯ‚ ฮคฮฟฮผฮญฮฑฯ‚ ฮ‘ฮธฮทฮฝฯŽฮฝ
  • โ€ข Eastern and Midland โ€บ Dublin

Procurement history
Date Document
2025-08-12 Contract notice
Contract notice (2025-08-12)
Object
Scope of the procurement
Title: Service Request for ICT Service Desk Resources
Short description:
โ€œThe Office of the Government Chief Information Officer (OGCIO), within the Department of Public Expenditure Infrastructure, Public Service Reform and...โ€    Show more
Type of contract: services
Products/services: Computer-related professional services ๐Ÿ“ฆ
Estimated value excluding VAT: 10 000 000 EUR ๐Ÿ’ฐ
Description
Description of the procurement:
โ€œThe Office of the Government Chief Information Officer (OGCIO), within the Department of Public Expenditure Infrastructure, Public Service Reform and...โ€    Show more
Additional products/services: Computer-related services ๐Ÿ“ฆ
Additional products/services: Helpdesk and support services ๐Ÿ“ฆ
Additional products/services: Helpdesk services ๐Ÿ“ฆ
Place of performance: Dublin ๐Ÿ™๏ธ
Duration: 5 (YEAR)
The time frame below is expressed in number of years.
Title
Lot Identification Number: LOT-0001

Procedure
Type of procedure
Open procedure โœ…
Administrative information
Time limit for receipt of tenders or requests to participate: 2025-09-15 15:00:00 ๐Ÿ“…
Conditions for opening of tenders: 2025-09-15 15:30:00 ๐Ÿ“…
Conditions for opening of tenders (place): https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=6292148
Languages in which tenders or requests to participate may be submitted: English ๐Ÿ—ฃ๏ธ
Minimum time frame during which the tenderer must maintain the tender: 9

Contracting authority
Name and addresses
Name: Office of the Government Chief Information Officer
National registration number: IE 3646054HH
Postal address: 3A Mayor Street Upper
Postal code: D01PF72
Postal town: Dublin
Region: Dublin ๐Ÿ™๏ธ
Country: Ireland ๐Ÿ‡ฎ๐Ÿ‡ช
E-mail: support@ogcio.gov.ie ๐Ÿ“ง
Phone: +353 1 676 7571 ๐Ÿ“ž
Address of the buyer profile: www.etenders.gov.ie ๐ŸŒ
Type of the contracting authority
Ministry or any other national or federal authority
Main activity
General public services
Communication
Documents URL: https://www.etenders.gov.ie/epps/cft/listContractDocuments.do?resourceId=6292148 ๐ŸŒ
Participation URL: https://www.etenders.gov.ie/epps/cft/viewTenders.do?resourceId=6292148 ๐ŸŒ

Complementary information
Review body
Name: The High Court of Ireland
National registration number: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Region: Dublin ๐Ÿ™๏ธ
Country: Ireland ๐Ÿ‡ฎ๐Ÿ‡ช
E-mail: highcourtcentraloffice@courts.ie ๐Ÿ“ง
Phone: +353 1 8886000 ๐Ÿ“ž
Service from which information about the review procedure may be obtained
Name: The High Court of Ireland
National registration number: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Region: Dublin ๐Ÿ™๏ธ
Country: Ireland ๐Ÿ‡ฎ๐Ÿ‡ช
E-mail: highcourtcentraloffice@courts.ie ๐Ÿ“ง
Phone: +353 1 8886000 ๐Ÿ“ž
Information about electronic workflows
Electronic invoicing will be accepted
Source: OJS 2025/S 154-531537 (2025-08-12)