Provision of a Managed Service and Helpdesk Facility for the PeopleSoft HRMS and CRM Solutions

Contract notice (2025-08-14)
Object
Scope of the procurement
Title: Provision of a Managed Service and Helpdesk Facility for the PeopleSoft HRMS and CRM Solutions
Short description:
“The National Shared Services Office is seeking tender responses for the provision of a Managed Service and Helpdesk Facility for the PeopleSoft HRMS and CRM...”    Show more
Type of contract: Services
Products/services: Systems and technical consultancy services 📦
Estimated value excluding VAT: 13 000 000 EUR 💰
Description
Description of the procurement:
“The National Shared Services Office is seeking tender responses for the provision of a Managed Service and Helpdesk Facility for the PeopleSoft HRMS and CRM...”    Show more
Additional products/services: IT services: consulting, software development, Internet and support 📦
Additional products/services: Systems support services 📦
Additional products/services: Helpdesk services 📦
Additional products/services: Helpdesk and support services 📦
Additional products/services: Computer-related services 📦
Place of performance: Dublin 🏙️
Duration: 60 (MONTH)
The time frame below is expressed in number of months.
Title
Lot Identification Number: LOT-0001

Procedure
Type of procedure
Open procedure ✅
Administrative information
Time limit for receipt of tenders or requests to participate: 2025-09-19 00:00:00 📅
Conditions for opening of tenders: 2025-09-19 00:30:00 📅
Conditions for opening of tenders (place): https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=6311797
Languages in which tenders or requests to participate may be submitted: English 🗣️
Minimum time frame during which the tenderer must maintain the tender: 3

Contracting authority
Name and addresses
Name: National Shared Services Office
National registration number: 9849665s
Postal address: National Shared Services Office, Trinity Point, 10/11 South Leinster Street, Dublin 2, D02 EF85
Postal code: D02 EF85
Postal town: Dublin
Region: Dublin 🏙️
Country: Ireland 🇮🇪
E-mail: andrew.devine@nsso.gov.ie 📧
Phone: 017738566 📞
Address of the buyer profile: https://www.nsso.gov.ie/en/ 🌏
Type of the contracting authority
Ministry or any other national or federal authority
Main activity
General public services
Communication
Documents URL: https://www.etenders.gov.ie/epps/cft/listContractDocuments.do?resourceId=6311797 🌏
Participation URL: https://www.etenders.gov.ie/epps/cft/viewTenders.do?resourceId=6311797 🌏

Complementary information
Review body
Name: The High Court of Ireland
National registration number: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Region: Dublin 🏙️
Country: Ireland 🇮🇪
E-mail: highcourtcentraloffice@courts.ie 📧
Phone: +353 1 8886000 📞
Service from which information about the review procedure may be obtained
Name: The High Court of Ireland
National registration number: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Region: Dublin 🏙️
Country: Ireland 🇮🇪
E-mail: highcourtcentraloffice@courts.ie 📧
Phone: +353 1 8886000 📞
Information about electronic workflows
Electronic invoicing will be accepted
Electronic payment will be used
Source: OJS 2025/S 157-540660 (2025-08-14)