External ICT Technical Support Services

Contract notice (2025-09-05)
Object
Scope of the procurement
Title: External ICT Technical Support Services
Short description:
“External ICT Technical Support Services”
Type of contract: Services
Products/services: Technical support services 📦
Estimated value excluding VAT: 1 000 000 EUR 💰
Description
Internal identifier: 0
Estimated value excluding VAT: 1 000 000 EUR 💰
Description of the procurement:
“External ICT Technical Support Services”
Type of contract: Services
Products/services: Technical support services 📦
Additional products/services: System and support services 📦
Technical computer support services 📦
Helpdesk and support services 📦
Aim of strategic procurement: Reduction of environmental impacts

“As per RfT”
Approach to reducing environmental impacts: Other
Green Procurement Criteria: National Green Public Procurement criteria
Country: Ireland 🇮🇪
Place of performance: Dublin 🏙️
Duration: 48 (MONTH)
The time frame below is expressed in number of months.
Title
Lot Identification Number: LOT-0001
Scope of the procurement
Additional products/services: System and support services 📦
Technical computer support services 📦
Helpdesk and support services 📦

Procedure
Type of procedure
Open procedure ✅
Legal basis: Directive 2014/24/EU
Administrative information
Time limit for receipt of tenders or requests to participate: 2025-10-06 12:00:00 📅
Conditions for opening of tenders: 2025-10-06 12:30:00 📅
Conditions for opening of tenders (place): https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=6456997
Languages in which tenders or requests to participate may be submitted: English 🗣️
Minimum time frame during which the tenderer must maintain the tender: 120
Tendering terms
Tenderers may submit more than one tender
Opening date: 2025-10-06 12:30:00 📅
Place:
“https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=6456997”
Languages in which tenders or requests to participate may be submitted: English 🗣️
Electronic invoicing: Required
Electronic ordering will be used ✅
Electronic payment will be used ✅
Deadline for requesting additional information: 2025-09-25 12:00:00 📅

Contracting authority
Name and addresses
Name: Food Safety Authority of Ireland
National registration number: IE9589025I
Postal address: The Exchange, George’s Dock, IFSC, Dublin 1
Postal code: D01 P2V6
Postal town: Dublin
Region: Dublin 🏙️
Country: Ireland 🇮🇪
E-mail: accounts@fsai.ie 📧
Phone: 018171300 📞
URL: https://fsai.ie 🌏
Address of the buyer profile: https://.fsai.ie 🌏
Type of the contracting authority
Body governed by public law
Main activity
General public services
Communication
Documents URL: https://www.etenders.gov.ie/epps/cft/listContractDocuments.do?resourceId=6456997 🌏
Participation URL: https://www.etenders.gov.ie/epps/cft/viewTenders.do?resourceId=6456997 🌏
Electronic submission: Required

Complementary information
Review body
Name: The High Court of Ireland
National registration number: The High Court of Ireland
Department: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Region: Dublin 🏙️
Country: Ireland 🇮🇪
E-mail: highcourtcentraloffice@courts.ie 📧
Phone: +353 1 8886000 📞
Service from which information about the review procedure may be obtained
Name: The High Court of Ireland
National registration number: The High Court of Ireland
Department: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Region: Dublin 🏙️
Country: Ireland 🇮🇪
E-mail: highcourtcentraloffice@courts.ie 📧
Phone: +353 1 8886000 📞
Information about electronic workflows
Electronic invoicing will be accepted
Electronic ordering will be used
Electronic payment will be used
Source: OJS 2025/S 171-582739 (2025-09-05)