Establishment of a Single Operator Framework Agreement for Provision of Helpdesk Ticketing Software

Contract notice (2024-12-12)
Object
Scope of the procurement
Title: Establishment of a Single Operator Framework Agreement for Provision of Helpdesk Ticketing Software
Short description: Type of contract: Services
Products/services: Helpdesk services 📦
Information about lots
Tenders may be submitted for maximum number of lots: 0
Description
Internal identifier: 0
Estimated value excluding VAT: 750 000 EUR 💰
Additional products/services: Helpdesk and support services 📦
Aim of strategic procurement: Reduction of environmental impacts
sustainable
Approach to reducing environmental impacts: Pollution prevention and control
Social objective promoted: Accessibility for all
Innovation procurement: The procured works, supplies, or services entail process innovation
Green Procurement Criteria: EU Green Public Procurement criteria
Country: Ireland 🇮🇪
Place of performance: Dublin 🏙️
Title
Lot Identification Number: LOT-0001

Procedure
Type of procedure
Negotiated procedure with prior call for competition ✅
Legal basis: Directive 2014/24/EU
Accelerated procedure: Limited turnaround time before expiry to key contract agreement
Administrative information
Time limit for receipt of tenders or requests to participate: 2025-01-10 16:00:00 📅
Languages in which tenders or requests to participate may be submitted: English 🗣️
Information about a framework agreement or a dynamic purchasing system
Framework agreement with several operators ✅
Maximum number of participants: 0
Tendering terms
Tenderers may submit more than one tender
Electronic invoicing: Allowed

Legal, economic, financial and technical information
Conditions for participation
Exclusion ground: Child labour and other forms of trafficking in human beings

Contracting authority
Name and addresses
Name: Dublin City University
National registration number: 4102060U
Postal address: Glasnevin, Dublin 9
Postal code: D09 DXA0
Postal town: Dublin
Region: Dublin 🏙️
Country: Ireland 🇮🇪
E-mail: procurement@dcu.ie 📧
Phone: (01) 700 5000 📞
URL: https://www.dcu.ie 🌏
Address of the buyer profile: https://www.dcu.ie 🌏
Type of the contracting authority
Body governed by public law
Main activity
Education
Communication
Documents URL: https://www.etenders.gov.ie/epps/cft/listContractDocuments.do?resourceId=4844521 🌏
Participation URL: https://www.etenders.gov.ie/epps/cft/viewTenders.do?resourceId=4844521 🌏
Electronic submission: Required

Complementary information
Review body
Name: The High Court of Ireland
National registration number: The High Court of Ireland
Department: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Region: Dublin 🏙️
Country: Ireland 🇮🇪
E-mail: highcourtcentraloffice@courts.ie 📧
Phone: +353 1 8886000 📞
Information about electronic workflows
Electronic invoicing will be accepted
Source: OJS 2024/S 243-763230 (2024-12-12)