External IT Support Services

Contract notice (2025-03-21)
Object
Scope of the procurement
Title: External IT Support Services
Short description: Type of contract: Services
Products/services: Helpdesk and support services 📦
Description
Internal identifier: 0
Estimated value excluding VAT: 4 000 000 EUR 💰
Type of contract: Services
Products/services: Helpdesk and support services 📦
Additional products/services: Country: Ireland 🇮🇪
Place of performance: Dublin 🏙️
Title
Lot Identification Number: LOT-0001
Scope of the procurement
Additional products/services:
Procedure
Type of procedure
Open procedure ✅
Legal basis: Directive 2014/24/EU
Administrative information
Time limit for receipt of tenders or requests to participate: 2025-04-28 12:00:00 📅
Conditions for opening of tenders: 2025-04-28 12:30:00 📅
Conditions for opening of tenders (place): https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=5334513
Languages in which tenders or requests to participate may be submitted: English 🗣️
Minimum time frame during which the tenderer must maintain the tender: 12 months
Information about a framework agreement or a dynamic purchasing system
Framework agreement with several operators ✅
Maximum number of participants: 1
Tendering terms
Tenderers may submit more than one tender
Opening date: 2025-04-28 12:30:00 📅
Place: https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=5334513
Languages in which tenders or requests to participate may be submitted: English 🗣️
Electronic invoicing: Allowed
Electronic ordering will be used ✅
Electronic payment will be used ✅

Contracting authority
Name and addresses
Name: University College Dublin ( UCD )
National registration number: 5234789PQR
Postal address: Belfield, Dublin 4
Postal code: D04 V1W8
Postal town: Dublin
Region: Dublin 🏙️
Country: Ireland 🇮🇪
E-mail: procurement@ucd.ie 📧
Phone: 0035317164990 📞
URL: https://www.ucd.ie 🌏
Address of the buyer profile: https://www.ucd.ie 🌏
Type of the contracting authority
Body governed by public law
Main activity
Education
Communication
Documents URL: https://www.etenders.gov.ie/epps/cft/listContractDocuments.do?resourceId=5334513 🌏
Participation URL: https://www.etenders.gov.ie/epps/cft/viewTenders.do?resourceId=5334513 🌏
Electronic submission: Required

Complementary information
Review body
Name: The High Court of Ireland
National registration number: The High Court of Ireland
Department: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Region: Dublin 🏙️
Country: Ireland 🇮🇪
E-mail: highcourtcentraloffice@courts.ie 📧
Phone: +353 1 8886000 📞
Review procedure
Precise information on deadline(s) for review procedures: Seek legal advice
Information about electronic workflows
Electronic invoicing will be accepted
Electronic ordering will be used
Electronic payment will be used
Source: OJS 2025/S 059-190195 (2025-03-21)