ICT Managed Services

Contract notice (2025-06-10)
Object
Scope of the procurement
Title: ICT Managed Services
Short description:
“ICT Managed Services”
Type of contract: Services
Products/services: Technical computer support services 📦
Description
Internal identifier: none
Estimated value excluding VAT: 8 000 000 EUR 💰
This procurement is also suitable for small and medium-sized enterprises (SMEs) ✅
Description of the procurement:
“ICT Managed Services provision”
Additional information:
“none”
Type of contract: Services
Products/services: Technical computer support services 📦
Additional products/services: Helpdesk services 📦
Systems support services 📦
Network management software services 📦
Local area network services 📦
Wide area network services 📦
Computer audit services 📦
Hardware selection consultancy services 📦
Hardware disaster-recovery consultancy services 📦
Systems and technical consultancy services 📦
System and support services 📦
Disaster recovery services 📦
Helpdesk and support services 📦
Approach to reducing environmental impacts: Other
Social objective promoted: Other
The use of accessibility criteria for persons with disabilities in the technical specifications: Accessibility criteria for persons with disabilities are not included because the procurement is not intended for use by natural persons
Green Procurement Criteria: Other Green Public Procurement criteria
Main site or place of performance:
“dublin”
Country: Ireland 🇮🇪
Duration: 8 (YEAR)
The time frame below is expressed in number of years.
Duration
Start date: 2025-10-01 📅
Information about the limits on the number of candidates to be invited
Envisaged minimum number: 3
Maximum number: 4
Title
Lot Identification Number: LOT-0001
Description
Place of performance: Dublin 🏙️
Scope of the procurement
Additional products/services: Helpdesk services 📦
Systems support services 📦
Network management software services 📦
Local area network services 📦
Wide area network services 📦
Computer audit services 📦
Hardware selection consultancy services 📦
Hardware disaster-recovery consultancy services 📦
Systems and technical consultancy services 📦
System and support services 📦
Disaster recovery services 📦
Helpdesk and support services 📦

Procedure
Type of procedure
Negotiated procedure with prior call for competition ✅
Legal basis: Directive 2014/24/EU
Administrative information
Time limit for receipt of tenders or requests to participate: 2025-07-11 00:00:00 📅
Languages in which tenders or requests to participate may be submitted: English 🗣️
Information about negotiation
The contracting authority reserves the right to award the contract on the basis of the initial tenders without conducting negotiations ✅
Information about reduction of the number of solutions or tenders during negotiation or dialogue
Recourse to staged procedure to gradually reduce the number of solutions to be discussed or tenders to be negotiated ✅
Information about a framework agreement or a dynamic purchasing system
Framework agreement with several operators ✅
Description
In the case of framework agreements, provide justification for any duration exceeding 4 years:
“The justification for a framework longer than the standard four (4) years, is the complex nature of the services required and the consequent disruption to...”    Show more
Information about a framework agreement or a dynamic purchasing system
Maximum number of participants: 1
Tendering terms
Tenderers may submit more than one tender
Languages in which tenders or requests to participate may be submitted: English 🗣️
Electronic invoicing: Allowed
Electronic ordering will be used ✅
Electronic payment will be used ✅

Contracting authority
Name and addresses
Name: Clúid Housing Association
National registration number: 212249
Postal address: 159 161 Sheriff Street Upper
Postal code: D01 R8N0
Postal town: Dublin
Region: Dublin 🏙️
Country: Ireland 🇮🇪
E-mail: dmclelland@cluid.ie 📧
Phone: +353 17072088 📞
URL: https://www.cluid.ie/ 🌏
Address of the buyer profile: https://www.cluid.ie/ 🌏
Type of the contracting authority
Body governed by public law
Main activity
Housing and community amenities
Communication
Documents URL: https://www.etenders.gov.ie/epps/cft/listContractDocuments.do?resourceId=5866979 🌏
Participation URL: https://www.etenders.gov.ie/epps/cft/viewTenders.do?resourceId=5866979 🌏
There is a maximum number of candidates to be invited for the second stage of the procedure ✅
The criteria will be used to select the candidates to be invited for the second stage of the procedure ✅
Electronic submission: Required

Complementary information
Review body
Name: The High Court of Ireland
National registration number: The High Court of Ireland
Department: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Region: Dublin 🏙️
Country: Ireland 🇮🇪
E-mail: highcourtcentraloffice@courts.ie 📧
Phone: +353 1 8886000 📞
Review procedure
Precise information on deadline(s) for review procedures:
“Review will be complete as quickly as possible”
Information about electronic workflows
Electronic invoicing will be accepted
Electronic ordering will be used
Electronic payment will be used
Source: OJS 2025/S 111-380375 (2025-06-10)