The Contracting Entity is undertaking a competition for a framework for the following, divided into the following lots: Lot 1 Service Desk; Lot 2 Deskside Resources; Lot 3 Mobile Response and Logistics; Lot 4 Specialist Device Support. The framework is for [5] years with [3] annual extensions (5+1+1+1). Full details are contained in the attached procurement documents.
Deadline
The time limit for receipt of tenders was 2025-04-28.
The procurement was published on 2025-03-25.
Contract notice (2025-03-25) Object Scope of the procurement
Title: 24/042 Multi-Supplier Framework for the Provision of IT Customer Services
Short description:
“The Contracting Entity is undertaking a competition for a framework for the following, divided into the following lots: Lot 1 Service Desk; Lot 2 Deskside...”
Short description
The Contracting Entity is undertaking a competition for a framework for the following, divided into the following lots: Lot 1 Service Desk; Lot 2 Deskside Resources; Lot 3 Mobile Response and Logistics; Lot 4 Specialist Device Support. The framework is for [5] years with [3] annual extensions (5+1+1+1). Full details are contained in the attached procurement documents.
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Type of contract: services
Products/services: Information technology services📦 Information about lots
This contract is divided into lots ✅
Maximum number of lots that may be awarded to one tenderer: 4
Tenders may be submitted for maximum number of lots: 4
Tenders may be submitted for all lots ✅
1️⃣
Description of the procurement:
“The successful Tenderer needs to be capable of providing a full-service IT Service Desk. Key focuses of the services (but not limited to) will be:
First...”
Description of the procurement
The successful Tenderer needs to be capable of providing a full-service IT Service Desk. Key focuses of the services (but not limited to) will be:
First line IT support for all Uisce Éireann users.
First time fix focus.
Proactive Incident & Request ticket management.
A core focus on User Satisfaction and continuous service improvement.
A focus on knowledge management from and end user (self service enablement) and back office perspective.
Full details are contained in the attached procurement documents.
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Additional information:
“You must submit through the etenders system before the deadline. The submission deadline is strict & no submissions will be possible after the date & time...”
Additional information
You must submit through the etenders system before the deadline. The submission deadline is strict & no submissions will be possible after the date & time specified in the PQQ documents. Please note that all tenders are electronic, as such NO paper copies will be accepted or read. Please submit via the etenders system not later than 12:00 hrs local time on Monday 28th April 2025. The estimated values in this eForm are dependent on needs and budgetary resources, only indicative and are not binding on the Contracting Entity. If the estimated values are equal to or greater than EUR 250 million, any economic operators participating in this public procurement procedure shall notify the contracting entity of all foreign financial contributions as defined in Article 28(1), point (b) of Regulation (Eu) 2022/2560 on foreign subsidies distorting the internal market.
2️⃣
Description of the procurement:
“Onsite IT Engineers across Uisce Éireann’s nationwide offices and locations providing Level 2+ end user facing support. These resources will be based in...”
Description of the procurement
Onsite IT Engineers across Uisce Éireann’s nationwide offices and locations providing Level 2+ end user facing support. These resources will be based in core “hubs” in Dublin, Cork and Galway with scheduled visits to each of our other locations.
Full details are contained in the attached procurement documents..
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Lot Identification Number: LOT-0002
3️⃣
Description of the procurement:
“Travelling support engineers that can support users across all UÉ sites within an agreed SLA. Logistics support to configure and transport user devices and...”
Description of the procurement
Travelling support engineers that can support users across all UÉ sites within an agreed SLA. Logistics support to configure and transport user devices and IT equipment to and from users and UÉ locations nationwide.
Full details are contained in the attached procurement documents.
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Lot Identification Number: LOT-0003
4️⃣
Description of the procurement:
“Providing Level 3 (expert) support and Subject Matter Expertise for all Uisce Éireann user devices. This includes specialist expertise in the provisioning...”
Description of the procurement
Providing Level 3 (expert) support and Subject Matter Expertise for all Uisce Éireann user devices. This includes specialist expertise in the provisioning and maintenance of field force devices. It will include SME resources to support both strategic and tactical programmes of work in the mobility ecosystem.
Full details are contained in the attached procurement documents.
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Lot Identification Number: LOT-0004
Procedure Type of procedure
Negotiated procedure with prior call for competition ✅ Administrative information
Time limit for receipt of tenders or requests to participate: 2025-04-28 12:00:00 📅
Languages in which tenders or requests to participate may be submitted: English 🗣️ Information about a framework agreement or a dynamic purchasing system
Framework agreement with a single operator ✅
Legal, economic, financial and technical information Conditions for participation
Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:
“-” Conditions related to the contract
Contract performance conditions:
“please refer to tender docs”
Complementary information Review body
Name: The High Court of Ireland
National registration number: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Region: Dublin🏙️
Country: Ireland 🇮🇪
E-mail: highcourtcentraloffice@courts.ie📧
Phone: +353 1 8886000📞 Service from which information about the review procedure may be obtained
Name: The High Court of Ireland
National registration number: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Region: Dublin🏙️
Country: Ireland 🇮🇪
E-mail: highcourtcentraloffice@courts.ie📧
Phone: +353 1 8886000📞
Source: OJS 2025/S 060-195145 (2025-03-25)
Contract notice (2025-04-04) Object Description
Description of the procurement:
“The Contracting Entity is undertaking a competition for a framework for the following, divided into the following lots: Lot 1 Service Desk; Lot 2 Deskside...”
Description of the procurement
The Contracting Entity is undertaking a competition for a framework for the following, divided into the following lots: Lot 1 Service Desk; Lot 2 Deskside Resources; Lot 3 Mobile Response and Logistics; Lot 4 Specialist Device Support. The framework is for [5] years with [3] annual extensions (5+1+1+1). Full details are contained in the attached procurement documents.