TR3339-Technical and Professional Services to ESB Network’s Smart Metering Operations Centre (SMOC)

Electricity Supply Board ( ESB )

The Contracting Entity intends to procure a single supplier framework agreement for the provision of Technical and Professional Services to support the ESBN SMOC. At present SMOC has a requirement for approximately 40 resources in total. Approximately 14 vendor resources are currently required. Vendor resources are required to fill a variety of expert and specialist roles. These roles relate to the technical, process, service and business activities needed to support the operation of the AMI system and the delivery of smart electricity metering services. Experienced vendor resources and subject matter experts* (SME*) fill a number of SMOC roles supporting the key systems and services including, but not limited to, MDMS, HES, end-to-end data and service delivery, root cause analysis, reporting, testing, risk management and service management.

Deadline
The time limit for receipt of tenders was 2025-07-30. The procurement was published on 2025-06-27.

Who?

What?

Where?

Procurement history
Date Document
2025-06-27 Contract notice
Contract notice (2025-06-27)
Object
Scope of the procurement
Title: TR3339-Technical and Professional Services to ESB Network’s Smart Metering Operations Centre (SMOC)
Short description:
“The Contracting Entity intends to procure a single supplier framework agreement for the provision of Technical and Professional Services to support the ESBN...”    Show more
Type of contract: Services
Products/services: IT services: consulting, software development, Internet and support 📦
Description
Description of the procurement:
“The Contracting Entity intends to procure a single supplier framework agreement for the provision of Technical and Professional Services to support the ESBN...”    Show more
Additional products/services: Software support services 📦
Additional products/services: Software development services 📦
Additional products/services: Software implementation services 📦
Additional products/services: Software configuration services 📦
Additional products/services: Software reproduction services 📦
Additional products/services: Software consultancy services 📦
Additional products/services: Software maintenance and repair services 📦
Additional products/services: Maintenance of information technology software 📦
Additional products/services: Repair of information technology software 📦
Additional products/services: Software supply services 📦
Additional products/services: Hardware consultancy services 📦
Additional products/services: Computer support services 📦
Additional products/services: Computer-related management services 📦
Additional products/services: Computer-related professional services 📦
Additional products/services: Development of service level agreements 📦
Additional products/services: Office automation services 📦
Additional products/services: Programming services of systems and user software 📦
Additional products/services: Programming services of application software 📦
Additional products/services: Industry specific software development services 📦
Additional products/services: Compliance software development services 📦
Additional products/services: License management software development services 📦
Additional products/services: Software programming and consultancy services 📦
Additional products/services: Document creation, drawing, imaging, scheduling and productivity software development services 📦
Additional products/services: Project management software development services 📦
Additional products/services: Scheduling software development services 📦
Additional products/services: Software development services suites 📦
Additional products/services: Enterprise resource planning software development services 📦
Additional products/services: Business intelligence software development services 📦
Additional products/services: Desktop communications software development services 📦
Additional products/services: Remote access software development services 📦
Additional products/services: IT software development services 📦
Additional products/services: Information systems or technology strategic review and planning services 📦
Additional products/services: Data services 📦
Additional products/services: Information systems or technology strategic review services 📦
Additional products/services: Information systems or technology planning services 📦
Additional products/services: Information technology services 📦
Additional products/services: Information technology requirements review services 📦
Additional products/services: Project management consultancy services 📦
Additional products/services: System implementation planning services 📦
Additional products/services: System quality assurance planning services 📦
Additional products/services: System quality assurance assessment and review services 📦
Additional products/services: System software acceptance testing consultancy services 📦
Additional products/services: Software integration consultancy services 📦
Additional products/services: Internet services 📦
Additional products/services: Systems consultancy services 📦
Additional products/services: Systems support services 📦
Additional products/services: Computer-related services 📦
Additional products/services: Computer support and consultancy services 📦
Additional products/services: Computer network services 📦
Additional products/services: Computer audit and testing services 📦
Additional products/services: Computer back-up and catalogue conversion services 📦
Main site or place of performance:
“As per document issued with Tender ID:5997909”
Place of performance: Dublin 🏙️
Duration: 36 (MONTH)
The time frame below is expressed in number of months.
Information about options
Options
Description of options:
“As per document issued with Tender ID:5997909”
Title
Lot Identification Number: LOT-0001

Procedure
Type of procedure
Negotiated procedure with prior call for competition
Administrative information
Time limit for receipt of tenders or requests to participate: 2025-07-30 12:00:00 📅
Languages in which tenders or requests to participate may be submitted: English 🗣️
Information about a framework agreement or a dynamic purchasing system
Framework agreement with several operators

Legal, economic, financial and technical information
Conditions for participation
Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:
“As per document issued with Tender ID:5997909”
Conditions related to the contract
Contract performance conditions:
“As per document issued with Tender ID:5997909”

Contracting authority
Name and addresses
Name: Electricity Supply Board ( ESB )
National registration number: ESB001
Postal address: 27 Fitzwilliam Street Lower, Dublin
Postal code: D02 KT92
Postal town: Dublin
Region: Dublin 🏙️
Country: Ireland 🇮🇪
E-mail: fiona.farrell@esb.ie 📧
Phone: 017027005 📞
URL: https://www.esb.ie 🌏
Address of the buyer profile: https://www.esb.ie 🌏
Type of the contracting authority
Body governed by public law
Main activity
General public services
Electricity
Communication
Documents URL: https://www.etenders.gov.ie/epps/cft/listContractDocuments.do?resourceId=5997909 🌏
Participation URL: https://www.etenders.gov.ie/epps/cft/viewTenders.do?resourceId=5997909 🌏

Complementary information
Review body
Name: The High Court of Ireland
National registration number: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Region: Dublin 🏙️
Country: Ireland 🇮🇪
E-mail: highcourtcentraloffice@courts.ie 📧
Phone: +353 1 8886000 📞
Review procedure
Precise information on deadline(s) for review procedures:
“As per document issued with Tender ID:5997909”
Source: OJS 2025/S 122-420893 (2025-06-27)