TR3339-Technical and Professional Services to ESB Network’s Smart Metering Operations Centre (SMOC)

Electricity Supply Board ( ESB )

The Contracting Entity intends to procure a single supplier framework agreement for the provision of Technical and Professional Services to support the ESBN SMOC. At present SMOC has a requirement for approximately 40 resources in total. Approximately 14 vendor resources are currently required. Vendor resources are required to fill a variety of expert and specialist roles. These roles relate to the technical, process, service and business activities needed to support the operation of the AMI system and the delivery of smart electricity metering services. Experienced vendor resources and subject matter experts* (SME*) fill a number of SMOC roles supporting the key systems and services including, but not limited to, MDMS, HES, end-to-end data and service delivery, root cause analysis, reporting, testing, risk management and service management.

Deadline

The time limit for receipt of tenders was 2025-07-30. The procurement was published on 2025-06-27.

Who?

• Electricity Supply Board ( ESB )

What?

Where?

• Aττική › Βόρειος Τομέας Αθηνών
• Eastern and Midland › Dublin

Procurement history

Date	Document
2025-06-27	Contract notice

Contract notice (2025-06-27)
Object
Scope of the procurement
Title: TR3339-Technical and Professional Services to ESB Network’s Smart Metering Operations Centre (SMOC)
Short description:
“The Contracting Entity intends to procure a single supplier framework agreement for the provision of Technical and Professional Services to support the ESBN...”
Type of contract: Services
Products/services: IT services: consulting, software development, Internet and support 📦
Description
Internal identifier: 0
Estimated value excluding VAT: 24 000 000 EUR 💰
Description of the procurement:
“The Contracting Entity intends to procure a single supplier framework agreement for the provision of Technical and Professional Services to support the ESBN...”
Type of contract: Services
Products/services: IT services: consulting, software development, Internet and support 📦
Additional products/services: Software support services 📦
Software development services 📦
Software implementation services 📦
Software configuration services 📦
Software reproduction services 📦
Software consultancy services 📦
Software maintenance and repair services 📦
Maintenance of information technology software 📦
Repair of information technology software 📦
Software supply services 📦
Hardware consultancy services 📦
Computer support services 📦
Computer-related management services 📦
Computer-related professional services 📦
Development of service level agreements 📦
Office automation services 📦
Programming services of systems and user software 📦
Programming services of application software 📦
Industry specific software development services 📦
Compliance software development services 📦
License management software development services 📦
Software programming and consultancy services 📦
Document creation, drawing, imaging, scheduling and productivity software development services 📦
Project management software development services 📦
Scheduling software development services 📦
Software development services suites 📦
Enterprise resource planning software development services 📦
Business intelligence software development services 📦
Desktop communications software development services 📦
Remote access software development services 📦
IT software development services 📦
Information systems or technology strategic review and planning services 📦
Data services 📦
Information systems or technology strategic review services 📦
Information systems or technology planning services 📦
Information technology services 📦
Information technology requirements review services 📦
Project management consultancy services 📦
System implementation planning services 📦
System quality assurance planning services 📦
System quality assurance assessment and review services 📦
System software acceptance testing consultancy services 📦
Software integration consultancy services 📦
Internet services 📦
Systems consultancy services 📦
Systems support services 📦
Computer-related services 📦
Computer support and consultancy services 📦
Computer network services 📦
Computer audit and testing services 📦
Computer back-up and catalogue conversion services 📦
Main site or place of performance:
“As per document issued with Tender ID:5997909”
Country: Ireland 🇮🇪
Place of performance: Dublin 🏙️
Duration: 36 (MONTH)
The time frame below is expressed in number of months.
Maximum renewals: 2
Information about options
Options ✅
Description of options:
“As per document issued with Tender ID:5997909”
Title
Lot Identification Number: LOT-0001
Scope of the procurement
Additional products/services: Software support services 📦
Software development services 📦
Software implementation services 📦
Software configuration services 📦
Software reproduction services 📦
Software consultancy services 📦
Software maintenance and repair services 📦
Maintenance of information technology software 📦
Repair of information technology software 📦
Software supply services 📦
Hardware consultancy services 📦
Computer support services 📦
Computer-related management services 📦
Computer-related professional services 📦
Development of service level agreements 📦
Office automation services 📦
Programming services of systems and user software 📦
Programming services of application software 📦
Industry specific software development services 📦
Compliance software development services 📦
License management software development services 📦
Software programming and consultancy services 📦
Document creation, drawing, imaging, scheduling and productivity software development services 📦
Project management software development services 📦
Scheduling software development services 📦
Software development services suites 📦
Enterprise resource planning software development services 📦
Business intelligence software development services 📦
Desktop communications software development services 📦
Remote access software development services 📦
IT software development services 📦
Information systems or technology strategic review and planning services 📦
Data services 📦
Information systems or technology strategic review services 📦
Information systems or technology planning services 📦
Information technology services 📦
Information technology requirements review services 📦
Project management consultancy services 📦
System implementation planning services 📦
System quality assurance planning services 📦
System quality assurance assessment and review services 📦
System software acceptance testing consultancy services 📦
Software integration consultancy services 📦
Internet services 📦
Systems consultancy services 📦
Systems support services 📦
Computer-related services 📦
Computer support and consultancy services 📦
Computer network services 📦
Computer audit and testing services 📦
Computer back-up and catalogue conversion services 📦

Procedure
Type of procedure
Negotiated procedure with prior call for competition ✅
Legal basis: Directive 2014/25/EU
Administrative information
Time limit for receipt of tenders or requests to participate: 2025-07-30 12:00:00 📅
Languages in which tenders or requests to participate may be submitted: English 🗣️
Information about a framework agreement or a dynamic purchasing system
Framework agreement with several operators ✅
Tendering terms
Tenderers may submit more than one tender
Languages in which tenders or requests to participate may be submitted: English 🗣️
The contract has performance execution conditions ✅

Legal, economic, financial and technical information
Conditions for participation
Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:
“As per document issued with Tender ID:5997909”
Conditions related to the contract
Contract performance conditions:
“As per document issued with Tender ID:5997909”

Contracting authority
Name and addresses
Name: Electricity Supply Board ( ESB )
National registration number: ESB001
Postal address: 27 Fitzwilliam Street Lower, Dublin
Postal code: D02 KT92
Postal town: Dublin
Region: Dublin 🏙️
Country: Ireland 🇮🇪
E-mail: fiona.farrell@esb.ie 📧
Phone: 017027005 📞
URL: https://www.esb.ie 🌏
Address of the buyer profile: https://www.esb.ie 🌏
Type of the contracting authority
Body governed by public law
Main activity
General public services
Electricity
Communication
Documents URL: https://www.etenders.gov.ie/epps/cft/listContractDocuments.do?resourceId=5997909 🌏
Participation URL: https://www.etenders.gov.ie/epps/cft/viewTenders.do?resourceId=5997909 🌏
Electronic submission: Required

Complementary information
Review body
Name: The High Court of Ireland
National registration number: The High Court of Ireland
Department: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Region: Dublin 🏙️
Country: Ireland 🇮🇪
E-mail: highcourtcentraloffice@courts.ie 📧
Phone: +353 1 8886000 📞
Review procedure
Precise information on deadline(s) for review procedures:
“As per document issued with Tender ID:5997909”
Source: OJS 2025/S 122-420893 (2025-06-27)

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