Provision of an IT Service Management (ITSM) tool

Office of the Revenue Commissioners

This public procurement competition relates to the provision and implementation of a based IT Service Management tool. The Office of the Revenue Commissioners is the Irish Tax administration.

Deadline

The time limit for receipt of tenders was 2022-09-29. The procurement was published on 2022-08-22.

Suppliers

The following suppliers are mentioned in award decisions or other procurement documents:

Who? What? Where?
Procurement history
Date Document
2022-08-22 Contract notice
2022-09-21 Additional information
2023-01-26 Contract award notice
Contract notice (2022-08-22)
Object
Scope of the procurement
Title: Computer-related services
Reference number: RMC08/22
Short description:
This public procurement competition relates to the provision and implementation of a based IT Service Management tool. The Office of the Revenue Commissioners is the Irish Tax administration.
Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union
Common procurement vocabulary (CPV)
Code: Computer-related services 📦
Additional CPV: IT software package 📦
Place of performance
NUTS region: Éire/Ireland 🏙️

Procedure
Procedure type: Open procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender

Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Ministry or any other national or federal authority
Awarding authority name: Office of the Revenue Commissioners
Postal address: Dublin Castle
Postal code: Dublin 2
Postal town: Dublin
Contact
Internet address: http://www.revenue.ie 🌏
E-mail: romccann@revenue.ie 📧
Phone: +353 18635845 📞
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=221669&B=ETENDERS_SIMPLE 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=221669&B=ETENDERS_SIMPLE 🌏

Reference
Dates
Date dispatched: 2022-08-22 📅
Submission deadline: 2022-09-29 📅
Publication date: 2022-08-26 📅
Identifiers
Notice number: 2022/S 164-465878
OJ-S issue: 164

Object
Scope of the procurement
Estimated total value: 1 250 000 EUR 💰
Short description:
The objectives of this RFT are to acquire a unified high-performance solution that is cloud based to:
A. Efficiently manage ticket handling and reporting and do so through an efficient and intuitive user interface and self-service interface.
B. Have the capacity for incident, request functionality, change and problem management.
C. Contain service asset and configuration management functionality to maintain information about the Configuration Items (CIs) required to deliver an IT service, including their relationships.
D. Have the ability to generate reports in line with ISO20000 requirements for various stakeholders.
E. Contain security functionality for the solution and its users.
F. Allow for automation & ITOM Integration.
G. Allow for integration with on premise Active Directory Services with the ability to easily move to Active Directory in the cloud.
H. Allow for integration with O365 and MS Teams
I. Have the ability to supplement access to external users to aid in L1, L2 & L3 support.
Revenue require a suitable partner to lead the proposed solution planning, implementation, and training, drawing on support from Revenue resources as required. Revenue has 7200 staff, the new ITSM tool will be required to support different users throughout Revenue
Show more
Estimated value excluding VAT: 1 250 000 EUR 💰
Duration: 84 months

Procedure
Legal basis: 32014L0024
Time of receipt of tenders: 12:00
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tender opening date: 2022-09-29 📅
Tender opening time: 12:00

Contracting authority
Identity
National registration number: 40000098F
Contact
Contact point: Róisín McCann
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/366 🌏
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=221669&B=ETENDERS_SIMPLE 🌏

Complementary information
Review body
Name: The High Court
Postal address: The Four Courts
Postal town: Dublin
Country: Ireland 🇮🇪
Source: OJS 2022/S 164-465878 (2022-08-22)
Additional information (2022-09-21)
Object
Notice metadata
Document type: Additional information

Reference
Dates
Date dispatched: 2022-09-21 📅
Submission deadline: 2022-09-30 📅
Publication date: 2022-09-26 📅
Identifiers
Notice number: 2022/S 185-524960
Refers to notice: 2022/S 164-465878
OJ-S issue: 185
Source: OJS 2022/S 185-524960 (2022-09-21)
Contract award notice (2023-01-26)
Object
Scope of the procurement
Total value of the procurement: 1 335 923 EUR 💰
Notice metadata
Document type: Contract award notice

Procedure
Type of bid: Not applicable
Award criteria
Lowest price

Reference
Dates
Date dispatched: 2023-01-26 📅
Publication date: 2023-01-31 📅
Identifiers
Notice number: 2023/S 022-063429
OJ-S issue: 22

Award of contract
Date of contract conclusion: 2022-12-14 📅
Name: Alemba Ltd.
Postal town: Edinburgh
Country: United Kingdom 🇬🇧
Information about tenders
Number of tenders received: 7
Source: OJS 2023/S 022-063429 (2023-01-26)
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