RTÉ IT Helpdesk and Managed Support Services
Raidio Teilifis Eireann ( RTÉ )
RTÉ invites submissions from suitable competent suppliers for the supply of an IT Helpdesk and Managed Support Service as follows:
Provide an offsite Service Desk function which will include:
• Ticket resolution, where tickets are generated by RTÉ end users using software to be provided as a result of this Tender.
• Where the ticket cannot be resolved offsite by the vendor, assign it to the appropriate RTÉ Resolver Group.
• Work with RTÉ resolver teams to proactively drive the volume of tickets lower and to enable end users to self-service where possible
and provide service desk portal software for end users and service management.
The time limit for receipt of tenders was 2022-05-10. The procurement was published on 2022-04-08.
SuppliersThe following suppliers are mentioned in award decisions or other procurement documents:
Who? What?- • Computer support services › Technical computer support services
- • Helpdesk and support services › Helpdesk services
Procurement history
| Date | Document |
|---|---|
| 2022-04-08 | Contract notice |
| 2022-11-11 | Contract award notice |
Contract notice (2022-04-08)
Object
Scope of the procurement
Title: Helpdesk and support services
Reference number: 22P017
Short description:
Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union
Common procurement vocabulary (CPV)
Code: Helpdesk and support services 📦
Additional CPV: IT services: consulting, software development, Internet and support 📦
Place of performance
NUTS region: Éire/Ireland 🏙️
Procedure
Procedure type: Open procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender
Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Body governed by public law
Awarding authority name: Raidió Teilifís Éireann ( RTÉ )
Postal address: Donnybrook
Postal code: Co. Dublin
Postal town: Dublin
Contact
Internet address: http://www.rte.ie 🌏
E-mail: joe.lavelle@rte.ie 📧
Phone: +353 12082239 📞
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=211485&B=ETENDERS_SIMPLE 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=211485&B=ETENDERS_SIMPLE 🌏
Reference
Dates
Date dispatched: 2022-04-08 📅
Submission deadline: 2022-05-10 📅
Publication date: 2022-04-13 📅
Identifiers
Notice number: 2022/S 073-195788
OJ-S issue: 73
Object
Scope of the procurement
Short description:
Estimated total value: 400 000 EUR 💰
Estimated value excluding VAT: 400 000 EUR 💰
Duration: 36 months
Description of renewals: as described in ITT documents
Place of performance
Main site or place of performance: Donnybrook Dublin 4
Procedure
Legal basis: 32014L0024
Time of receipt of tenders: 13:00
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tender validity period: 6 months
Tender opening date: 2022-05-10 📅
Tender opening time: 13:00
Contracting authority
Identity
National registration number: 8T50578M
Contact
Contact point: Joe Lavelle
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/396 🌏
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=211485&B=ETENDERS_SIMPLE 🌏
Complementary information
Review body
Name: The Courts Service
Postal address: 15-24 Phoenix St
Postal town: Dublin
Postal code: D07 X028
Country: Ireland 🇮🇪
Phone: +353 18886426 📞
Source: OJS 2022/S 073-195788 (2022-04-08)
Object
Scope of the procurement
Title: Helpdesk and support services
Reference number: 22P017
Short description:
RTÉ invites submissions from suitable competent suppliers for the supply of an IT Helpdesk and Managed Support Service as follows:
Provide an offsite Service Desk function which will include:
• Ticket resolution, where tickets are generated by RTÉ end users using software to be provided as a result of this Tender.
• Where the ticket cannot be resolved offsite by the vendor, assign it to the appropriate RTÉ Resolver Group.
• Work with RTÉ resolver teams to proactively drive the volume of tickets lower and to enable end users to self-service where possible
and provide service desk portal software for end users and service management.
Show more
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union
Common procurement vocabulary (CPV)
Code: Helpdesk and support services 📦
Additional CPV: IT services: consulting, software development, Internet and support 📦
Place of performance
NUTS region: Éire/Ireland 🏙️
Procedure
Procedure type: Open procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender
Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Body governed by public law
Awarding authority name: Raidió Teilifís Éireann ( RTÉ )
Postal address: Donnybrook
Postal code: Co. Dublin
Postal town: Dublin
Contact
Internet address: http://www.rte.ie 🌏
E-mail: joe.lavelle@rte.ie 📧
Phone: +353 12082239 📞
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=211485&B=ETENDERS_SIMPLE 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=211485&B=ETENDERS_SIMPLE 🌏
Reference
Dates
Date dispatched: 2022-04-08 📅
Submission deadline: 2022-05-10 📅
Publication date: 2022-04-13 📅
Identifiers
Notice number: 2022/S 073-195788
OJ-S issue: 73
Object
Scope of the procurement
Short description:
RTÉ invites submissions from suitable competent suppliers for the supply of an IT Helpdesk and Managed Support Service as follows:
Provide an offsite Service Desk function which will include:
• Ticket resolution, where tickets are generated by RTÉ end users using software to be provided as a result of this Tender.
• Where the ticket cannot be resolved offsite by the vendor, assign it to the appropriate RTÉ Resolver Group.
• Work with RTÉ resolver teams to proactively drive the volume of tickets lower and to enable end users to self-service where possible
and provide service desk portal software for end users and service management.
Estimated value excluding VAT: 400 000 EUR 💰
Duration: 36 months
Description of renewals: as described in ITT documents
Place of performance
Main site or place of performance: Donnybrook Dublin 4
Procedure
Legal basis: 32014L0024
Time of receipt of tenders: 13:00
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tender validity period: 6 months
Tender opening date: 2022-05-10 📅
Tender opening time: 13:00
Contracting authority
Identity
National registration number: 8T50578M
Contact
Contact point: Joe Lavelle
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/396 🌏
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=211485&B=ETENDERS_SIMPLE 🌏
Complementary information
Review body
Name: The Courts Service
Postal address: 15-24 Phoenix St
Postal town: Dublin
Postal code: D07 X028
Country: Ireland 🇮🇪
Phone: +353 18886426 📞
Source: OJS 2022/S 073-195788 (2022-04-08)
Contract award notice (2022-11-11)
Object
Notice metadata
Document type: Contract award notice
Procedure
Type of bid: Not applicable
Award criteria
Lowest price
Reference
Dates
Date dispatched: 2022-11-11 📅
Publication date: 2022-11-16 📅
Identifiers
Notice number: 2022/S 221-636362
Refers to notice: 2022/S 073-195788
OJ-S issue: 221
Award of contract
Date of contract conclusion: 2022-11-08 📅
Name: Atos IT Solutions and Services Limited
Postal address: Level 5, Block 4, Dundrum Towncentre, Sandyford Road.Dublin 16 D16 DX96
Postal town: Dublin 16
Postal code: D16 DX96
Country: Ireland 🇮🇪
Information about tenders
Number of tenders received: 6
Source: OJS 2022/S 221-636362 (2022-11-11)
Object
Notice metadata
Document type: Contract award notice
Procedure
Type of bid: Not applicable
Award criteria
Lowest price
Reference
Dates
Date dispatched: 2022-11-11 📅
Publication date: 2022-11-16 📅
Identifiers
Notice number: 2022/S 221-636362
Refers to notice: 2022/S 073-195788
OJ-S issue: 221
Award of contract
Date of contract conclusion: 2022-11-08 📅
Name: Atos IT Solutions and Services Limited
Postal address: Level 5, Block 4, Dundrum Towncentre, Sandyford Road.Dublin 16 D16 DX96
Postal town: Dublin 16
Postal code: D16 DX96
Country: Ireland 🇮🇪
Information about tenders
Number of tenders received: 6
Source: OJS 2022/S 221-636362 (2022-11-11)
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