RTÉ IT Helpdesk and Managed Support Services
Raidio Teilifis Eireann ( RTÉ )
RTÉ invites submissions from suitable competent suppliers for the supply of an IT Helpdesk and Managed Support Service as follows:
Provide an offsite Service Desk function which will include:
• Ticket resolution, where tickets are generated by RTÉ end users using software to be provided as a result of this Tender.
• Where the ticket cannot be resolved offsite by the vendor, assign it to the appropriate RTÉ Resolver Group.
• Work with RTÉ resolver teams to proactively drive the volume of tickets lower and to enable end users to self-service where possible
and provide service desk portal software for end users and service management.
The time limit for receipt of tenders was 2022-05-10. The procurement was published on 2022-04-08.
SuppliersThe following suppliers are mentioned in award decisions or other procurement documents:
Who? What?- • Helpdesk and support services › Helpdesk services
- • Computer support services › Technical computer support services
| Date | Document |
|---|---|
| 2022-04-08 | Contract notice |
| 2022-11-11 | Contract award notice |
Object
Scope of the procurement
Title: Helpdesk and support services
Reference number: 22P017
Short description:
“RTÉ invites submissions from suitable competent suppliers for the supply of an IT Helpdesk and Managed Support Service as follows:”
Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union
Common procurement vocabulary (CPV)
Code: Helpdesk and support services 📦
Additional CPV: IT services: consulting, software development, Internet and support 📦
Place of performance
NUTS region: Éire/Ireland 🏙️
Procedure
Procedure type: Open procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender
Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Body governed by public law
Awarding authority name: Raidió Teilifís Éireann ( RTÉ )
Postal address: Donnybrook
Postal code: Co. Dublin
Postal town: Dublin
Contact
Internet address: http://www.rte.ie 🌏
E-mail: joe.lavelle@rte.ie 📧
Phone: +353 12082239 📞
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=211485&B=ETENDERS_SIMPLE 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=211485&B=ETENDERS_SIMPLE 🌏
Reference
Dates
Date dispatched: 2022-04-08 📅
Submission deadline: 2022-05-10 📅
Publication date: 2022-04-13 📅
Identifiers
Notice number: 2022/S 073-195788
OJ-S issue: 73
Source: OJS 2022/S 073-195788 (2022-04-08)
Object
Notice metadata
Document type: Contract award notice
Procedure
Type of bid: Not applicable
Award criteria
Lowest price
Reference
Dates
Date dispatched: 2022-11-11 📅
Publication date: 2022-11-16 📅
Identifiers
Notice number: 2022/S 221-636362
Refers to notice: 2022/S 073-195788
OJ-S issue: 221
Source: OJS 2022/S 221-636362 (2022-11-11)