2023-09-11   Tender for the provision of a Call Centre Technology Platform Solution for the Citizens Information Board’s three... (Citizens Information Board)
The service comprises a call centre technology platform for CIB’s three current call centres. Tenderers are required to implement a managed contact centre solution for CIB’s cross-channel customer Contact Centres. These channels include voice, VoIP, email, fax, video chat, SMS/text, and social media platforms. The proposed solution must serve our contact centre's current needs and should be capable of accommodating future service expansion (Video, SMS, web apps, Instant messaging etc.) and provide … View the procurement »
2023-01-31   The Citizens Information Board (CIB) wish to establish a Single Supplier Framework Agreement for the provison of... (Citizens Information Board)
The Citizens Information Board (CIB) intends to establish a Single Supplier Framework and is seeking to appoint an experienced facilities management company to provide a Total Facilities Management (TFM) Service to CIB. At present the service is provided on a decentralised basis. The current services are provided by a number of firms across the geographical spread of CIB locations in Ireland. View the procurement »
Mentioned suppliers: K-Mac
2022-10-14   The provision of ICT Helpdesk Services and supporting services to the Citizens Information Board (Citizens Information Board)
The provision of ICT Helpdesk Services and supporting services, including onsite deskside services to the Citizens Information Board HQ Office and professional services. View the procurement »
Mentioned suppliers: PFH Technology Group
2022-10-07   Contract Cleaning and other related services for specified CIB locations (Citizens Information Board)
The Contract Cleaning Services comprise of office cleaning, window cleaning, sanitary hygiene, waste disposal, confidential shredding, recycling and supply of all consumables in five office locations as listed hereunder: CIB Locations: • Ground Floor, Georges Quay House, 43 Townsend Street, Dublin 2 • 101 North Main Street, Cork T12 AKA6 • Riverstone House, Limerick, 1st Floor, 23-27 Henry Street, Limerick V94 3T28 • 4th Floor, Dockgate, Merchants Road, Galway, H91 EY10 • Unit 302, 3rd Floor, Desart … View the procurement »
Mentioned suppliers: Allpro Security Services Ireland Ltd, T/A...
2022-08-24   Human Resource services for the Citizens Information Board and its 22 service delivery companies (Citizens Information Board)
Human Resource services for the Citizens Information Board and its 22 service delivery companies View the procurement »
Mentioned suppliers: RSM Ireland Business Advisory Limited
2022-07-04   Software licensing, subscriptions and renewals (Citizens Information Board)
Provision of software licensing, subscriptions and renewals of software licenses for the Citizens Information Board. View the procurement »
Mentioned suppliers: Micromail Limited
2021-05-06   Single Supplier Framework of Payroll Processing and Other Related Services for CIB-funded Service Delivery Companies (Citizens Information Board)
The services comprise the provision of the establishment of a single supplier framework for the provision of payroll processing and other related services for CIB-funded service delivery companies. The Citizens Information Board is inviting tenders from payroll providers to provide payroll services involving the payment of employees within service delivery companies funded by CIB. Currently there are a total of 779 payees within the 22 service delivery companies. Payees are to be paid through the PAYE … View the procurement »
Mentioned suppliers: Margaret Ryan and Company
2021-03-31   Single Supplier Framework for a Master Trust Pension Scheme on behalf of the Employees of CIB's Service Delivery Companies (Citizens Information Board)
The CIB currently funds and supports 22 service delivery companies. The CIB wishes to appoint one provider to provide access to the 22 service delivery companies to one multi-employer pension scheme. It is envisaged that this multi-employer pension scheme will be a master trust and it is hereafter referred to as the ‘Master Trust’, but other arrangements that provide a completely outsourced solution with all costs deducted from the fund and that meet all of the requirements set out below will also be considered. View the procurement »
2021-02-17   Architect-led Design Team Services for the Citizens Information Board and its Funded Companies (Citizens Information Board)
CIB has a requirement to carry out a series of premises fit-out, alterations and refurbishment projects across its own portfolio and that of its funded services nationally. CIB would like to appoint architect-led design team(s) to provide professional services for all such projects. There is a requirement for completion of certain projects in 2021, with a pipeline of projects in subsequent years. View the procurement »
Mentioned suppliers: ABN multi-disciplinary KMD Architects
2021-02-03   Single Supplier Framework of a Hosted Time and Attendance System and Personnel Database (Citizens Information Board)
The establishment of a single supplier framework for the provision of a hosted (by the provider) time and attendance system and personnel database. The CIB currently funds and supports 22 service delivery companies. The CIB wishes to appoint one provider to provide a time and attendance system and personnel database to CIB’s service delivery companies and all eligible parties View the procurement »
Mentioned suppliers: Softworks Ltd
2020-01-28   Managed ICT Infrastructure and Related Services (Citizens Information Board)
Fully managed ICT infrastructure, including the provision and management of physical host servers, switches, storage array networks and firewalls in 2 separate data centres, as well as a virtualisation system and virtual servers, security services, database services, networking services, backups and disaster recovery services. View the procurement »
Mentioned suppliers: Evros Technology Group
2019-08-26   Managed IP Telephony and Managed POE LAN Switches (Citizens Information Board)
A fully managed IP Telephony System to include supply, installation, testing, commissioning and ongoing monitoring, management and support at 154 locations across Ireland. View the procurement »
Mentioned suppliers: Vodafone Ireland
2019-07-31   Cloud Accounting Software to the Citizens Information Board's Service Delivery Companies (Citizens Information Board)
Cloud accounting software for the service delivery companies that are funded by the Citizens Information Board. The Citizens Information Board funds 21 companies that provide information, advice, advocacy, budgeting and money advice to the Citizens of Ireland. These companies are charities limited by guarantee with annual turnover ranging from approximately 250 000 EUR to 3 300 000 EUR. The expectation is that, at a minimum, 17 of the 21 companies CIB funds will draw down the cloud accounting system with … View the procurement »
Mentioned suppliers: Trojan IT Business Soltuions Trojan IT Business Solutions
2019-04-23   Review, Redesign and Implementation of a National Framework of Qualifications Accredited Training (Citizens Information Board)
This competition relates to the provision of a review, redesign and implementation of the accredited training provided at Level 6 on the National Framework of Qualifications (NFQ) appropriate for information providers from the Citizens Information Services (CIS) and the Citizens Information Phone Service (CIPS) whose staff engage in providing social and civil information on a range of queries to the public. View the procurement »
Mentioned suppliers: TU Dublin — Blanchardstown Campus
2017-09-18   Provision of Software Licence (Citizens Information Board)
Provision of Software Licences to the Citizens Information Board. View the procurement »
2017-09-06   HR & IR Support and Advice to the Citizens Information Board and Service Delivery Companies (Citizens Information Board)
Provision of timely and accurate HR & IR Support and Advice to the Citizens Information Board and Service Delivery Company employers. View the procurement »
2017-05-17   The Citizens Information Service is tendering for the provision of an ICT Managed Helpdesk and Support Services (Citizens Information Board)
The Citizens Information Service is tendering for the provision of an ICT Managed Helpdesk and Support Services. View the procurement »
2016-08-24   ICT Managed Helpdesk and Support Services (Citizens Information Board)
The Citizens Information Service is tendering for the Provision of an ICT Managed Helpdesk and Support Services. View the procurement »
2015-06-17   MABS Case Management System (Citizens Information Board)
The Citizens Information Board invites responses to this Pre-Qualification Questionnaire from economic operators for the provision of a case management system for the Money Advice and Budgeting Service. Key System Requirements: — A system to support client access to MABS though the MABS Helpline or at a local service. — A system to support appointment scheduling and waiting list management. — A system to support the assessment of a client’s needs. — A system to support case management and workflow which … View the procurement »
2014-05-12   Fully Managed IT Services - Fully Managed IT Services (Citizens Information Board)
The objective of this competition is to award a contract to a single supplier (the “Tenderer”) for the provision of a supply, maintenance and support contract including service changes (e.g. configuration changes) and other related works associated with CIB's IT services. A decision has been taken to outsource all of CIB's IT services to a data centre and have those services fully managed by the “Tenderer”. View the procurement »
2013-08-22   CIB Data Strategy - Project Management Services for Data Strategy Implementation (Citizens Information Board)
The Citizens Information Board are seeking a project partner to Project Manage our Data Strategy Implementation. View the procurement »
2012-09-24   Managed ICT Helpdesk and Support Services (Citizens Information Board)
The Citizens Information Board is seeking a service provider who will provide a number of key complementary ICT Services. Within the Specification of Requirements these services have been categorised as follows: 3.1 Managed ICT Helpdesk Services 3.2 Managed ICT Support Services 3.3 Vendor Management 3.4 Onsite Technical Support Provision The Board does not envisage these components being separated into lots for the purpose of responding to this RFT. The Board wishes, therefore, to engage one single … View the procurement »
2012-03-30   Design, print management and publications services (Citizens Information Board)
Design, print management and publications services. Note: to register your interest in this notice and obtain any additional information please visit the eTenders web site at http://www.etenders.gov.ie/Search/Search_Switch.aspx?ID=406292. View the procurement »
2012-03-28   Provision & implementation of accredited quality assurance system for CIB's delivery partner network (Citizens Information Board)
The Citizens Information Board (CIB) is seeking tenders to identify and implement a suitable quality assurance system which will lead to measurable continuous improvement in the service standards provided and to the award of a recognised quality accreditation for the services provided by its delivery partners - the network of Citizens Information Services (CISs), the National Advocacy Services (NAS) and the network of Money Advice & Budgeting Services (MABS). Note: to register your interest in this … View the procurement »