ICT Managed Helpdesk and Support Services

Contract notice (2016-08-24)
Object
Scope of the procurement
Title: Helpdesk and support services
Reference number: CIB Helpdesk August 2016
Short description:
“The Citizens Information Service is tendering for the Provision of an ICT Managed Helpdesk and Support Services.”
Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: Helpdesk and support services 📦
Additional CPV: Helpdesk services 📦
Place of performance
NUTS region: Éire/Ireland 🏙️

Procedure
Procedure type: Open procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender

Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: National or federal Agency/Office
Awarding authority name: Citizens Information Board
Postal address: George's Quay House, 43 Townsend Street
Postal code: 2
Postal town: Dublin
Contact
Internet address: http://www.citizensinformationboard.ie 🌏
E-mail: gary.watters@ciboard.ie 📧
Phone: +353 761079000 📞
Fax: +353 16059099 📠
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=101980&B=ETENDERS_SIMPLE 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=101980&B=ETENDERS_SIMPLE 🌏

Reference
Dates
Date dispatched: 2016-08-24 📅
Submission deadline: 2016-10-05 📅
Publication date: 2016-08-27 📅
Identifiers
Notice number: 2016/S 165-297227
OJ-S issue: 165

Object
Scope of the procurement
Short description:
“The Citizens Information Service is tendering for the Provision of an ICT Managed”

“Helpdesk and Support Services.”
Estimated total value: 600 000 EUR 💰
Estimated value excluding VAT: 600 000 EUR 💰
Duration: 36 months
Description of renewals:
“1 renewal of a period or periods of up to 24 months.”

Procedure
Time of receipt of tenders: 12:00
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tender validity period: 2017-10-05 📅
Tender opening date: 2016-10-05 📅
Tender opening time: 12:00

Contracting authority
Identity
National registration number: N/a
Contact
Contact point: Gary Watters
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/332 🌏
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=101980&B=ETENDERS_SIMPLE 🌏

Complementary information
Review body
Name: Ogp
Postal town: Dublin
Country: Ireland 🇮🇪
Source: OJS 2016/S 165-297227 (2016-08-24)