MABS Case Management System

Contract notice (2015-06-17)
Object
Scope of the procurement
Title: Software programming and consultancy services
Quantity or scope:
“The Citizens Information Board invites responses to this Pre-Qualification Questionnaire from economic operators for the provision of a case management...”    Show more
Total value of the procurement: 300 000 💰
Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union
Common procurement vocabulary (CPV)
Code: Software programming and consultancy services 📦

Procedure
Procedure type: Restricted procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender

Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: National or federal Agency/Office
Awarding authority name: Citizens Information Board
Postal address: George's Quay House, 43 Townsend Street
Postal code: 2
Postal town: Dublin
Contact
Internet address: http://www.citizensinformationboard.ie 🌏
E-mail: david.scott@ciboard.ie 📧
Phone: +353 761079000 📞
Fax: +353 16059099 📠

Reference
Dates
Date dispatched: 2015-06-17 📅
Submission deadline: 2015-07-24 📅
Publication date: 2015-06-20 📅
Identifiers
Notice number: 2015/S 118-214838
OJ-S issue: 118

Object
Scope of the procurement
Short description:
“The Citizens Information Board invites responses to this Pre-Qualification Questionnaire from economic operators for the provision of a case management...”    Show more

“— A system to support client access to MABS though the MABS Helpline or at a local service.”

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“— A system to support appointment scheduling and waiting list management.”

“— A system to support the assessment of a client’s needs.”

“— A system to support case management and workflow which is flexible and can be configured to meet the requirements of the business and the type of...”

Short description

— A system to support case management and workflow which is flexible and can be configured to meet the requirements of the business and the type of case/debts that MABS deals with. The system must support both MABS Money Advise work and MABS Approved Intermediary work.

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“— A system to support the processing of payments to creditors on behalf of MABS clients either within the new CMS or a third party payments gateway.”

“— A system to support the additional needs of the MABS National Helpline.”

“— A system to support non-client work that takes place at a service level.”

“— Detailed audit trails of all activity which takes place in system.”

“— A document management solution to support and integrate with the case management and workflow management.”

“— A reporting and management information capability at both a service and national level, which can provide integrated management information in a...”

Short description

— A reporting and management information capability at both a service and national level, which can provide integrated management information in a user-friendly and cost-effective manner. Standard reports and detailed analytic capabilities will be required along with a BI tool.

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“— A system that will allow for the future integration with a Call Centre tool, An Online Client facing CMS and online debt calculators.”

Quantity or scope:
“The Citizens Information Board invites responses to this Pre-Qualification Questionnaire from economic operators for the provision of a case management...”    Show more
Duration: 018 months
Place of performance
Main site or place of performance:
“Dublin 2.”

Contracting authority
Identity
National registration number: N/a
Contact
Contact point: David Scott
Address of the buyer profile: http://irl.eu-supply.com/ctm/Supplier/CompanyInformation/Index/332 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=89318&B=ETENDERS_SIMPLE 🌏
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=89318&B=ETENDERS_SIMPLE 🌏
Source: OJS 2015/S 118-214838 (2015-06-17)