Managed ICT Helpdesk and Support Services
Citizens Information Board
The Citizens Information Board is seeking a service provider who will provide a number of key complementary ICT Services. Within the Specification of Requirements these services have been categorised as follows:
3.1 Managed ICT Helpdesk Services
3.2 Managed ICT Support Services
3.3 Vendor Management
3.4 Onsite Technical Support Provision
The Board does not envisage these components being separated into lots for the purpose of responding to this RFT. The Board wishes, therefore, to engage one single service provider for the delivery of all its ICT Managed Services.
Note: To register your interest in this notice and obtain any additional information please visit the eTenders Web Site at http://www.etenders.gov.ie/Search/Search_Switch.aspx?ID=508832.
The time limit for receipt of tenders was 2012-11-05. The procurement was published on 2012-09-24.
Who? What?- • Data-processing services › Data network management and support services
- • System and support services › Helpdesk and support services
| Date | Document |
|---|---|
| 2012-09-24 | Contract notice |
Object
Scope of the procurement
Title: helpdesk and support services
Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: Helpdesk and support services 📦
Procedure
Procedure type: Open procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender
Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Ministry or any other national or federal authority
Awarding authority name: Citizens Information Board
Postal address: George's Quay House, 43 Townsend Street
Postal town: Dublin 2
Contact
Internet address: http://www.citizensinformationboard.ie 🌏
Phone: +353 761079000 📞
Fax: +353 761079099 📠
Reference
Dates
Date dispatched: 2012-09-24 📅
Submission deadline: 2012-11-05 📅
Publication date: 2012-09-27 📅
Identifiers
Notice number: 2012/S 186-305978
OJ-S issue: 186
Additional information
“(ET Ref:508832).”
Object
Scope of the procurement
Short description:
“The Citizens Information Board is seeking a service provider who will provide a number of key complementary ICT Services. Within the Specification of...”
“3.1 Managed ICT Helpdesk Services”
Show more (5)
“3.2 Managed ICT Support Services”
“3.3 Vendor Management”
“3.4 Onsite Technical Support Provision”
“The Board does not envisage these components being separated into lots for the purpose of responding to this RFT. The Board wishes, therefore, to engage one...”
“Note: To register your interest in this notice and obtain any additional information please visit the eTenders Web Site at...”
Main site or place of performance:
“Ireland - Nationwide.”
Legal, economic, financial and technical information
Contract execution
Names and professional qualifications of the staff ✅
Procedure
Tender opening date: 2012-11-05 📅
Place of opening:
“CIB, Georges Quay House, 43 Townsend Street, Dublin 2.”
Place: CIB, Georges Quay House, 43 Townsend Street, Dublin 2.
Information about authorised persons and opening procedure:
“At the discretion of the purchaser.”
Languages
Language: English 🗣️
Contracting authority
Contact
Contact point: Sinead Forde
Address of the buyer profile: http://www.etenders.gov.ie/search/Search_AuthProfile.aspx?ID=AA02368 🌏
Name: Citizens Information Board
Postal address: George's Quay House, 43 Townsend Street
Postal town: Dublin 2
Country: Ireland 🇮🇪
URL for further information: http://www.citizensinformationboard.ie 🌏
URL for documents: http://www.citizensinformationboard.ie 🌏
URL for participation: http://www.citizensinformationboard.ie 🌏
Complementary information
Review body
Name: Citizens Information Board
Postal address: Georges Quay House 43 Townsend Street
Postal town: Dublin 2
Country: Ireland 🇮🇪
E-mail: sinead.forde@ciboard.ie 📧
Phone: +353 761079000 📞
Source: OJS 2012/S 186-305978 (2012-09-24)