NCSE Online Cloud Based Helpdesk Ticketing System
National Council for Special Education
The National Council for Special Education (NCSE) invites tenders for an online cloud based Helpdesk Ticketing System that can be configured to process support requests to the NCSE from schools. The NCSE wish to launch this system by the end of August 2024 subject to negotiation with the preferred supplier in line with a good ticketing system being ready for launch.
DeadlineThe time limit for receipt of tenders was 2024-06-24. The procurement was published on 2024-05-20.
Who? What?- • Data-processing services › Data transmission services
- • Data-processing services › Data storage services
- • Data-processing services › Data analysis services
- • Data-processing services › Data collection and collation services
- • Data-processing services › Data capture services
- • Database services › Data management services
- • Database systems › Database-management system
- • Helpdesk and support services › Helpdesk services
- • IT services: consulting, software development, Internet and support › Computer support and consultancy services
- • Software package and information systems › Industry specific software package
Procurement history
| Date | Document |
|---|---|
| 2024-05-20 | Contract notice |
Contract notice (2024-05-20)
Object
Scope of the procurement
Title: NCSE Online Cloud Based Helpdesk Ticketing System
Short description:
“The National Council for Special Education (NCSE) invites tenders for an online cloud based Helpdesk Ticketing System that can be configured to process...”
Show more
Type of contract: Services
Products/services: IT services: consulting, software development, Internet and support 📦
Estimated value excluding VAT: 1 350 000 EUR 💰
Information about lots
Tenders may be submitted for maximum number of lots: 0
Description
Internal identifier:
Estimated value excluding VAT: 1 350 000 EUR 💰
Description of the procurement:
“The National Council for Special Education (NCSE) invites tenders for an online cloud based Helpdesk Ticketing System that can be configured to process...”
Show more
Type of contract: Services
Products/services: IT services: consulting, software development, Internet and support 📦
Additional products/services: Data capture services 📦
Data analysis services 📦
Data storage services 📦
Data transmission services 📦
Data management services 📦
Software programming and consultancy services 📦
Computer support and consultancy services 📦
Software package and information systems 📦
Industry specific software package 📦
Database-management system 📦
System and support services 📦
Helpdesk and support services 📦
Helpdesk services 📦
Data collection and collation services 📦
Title
Lot Identification Number: LOT-0001
Scope of the procurement
Additional products/services: Data capture services 📦
Data analysis services 📦
Data storage services 📦
Data transmission services 📦
Data management services 📦
Software programming and consultancy services 📦
Computer support and consultancy services 📦
Software package and information systems 📦
Industry specific software package 📦
Database-management system 📦
System and support services 📦
Helpdesk and support services 📦
Helpdesk services 📦
Data collection and collation services 📦
Procedure
Type of procedure
Open procedure ✅
Legal basis: Directive 2014/24/EU
Administrative information
Time limit for receipt of tenders or requests to participate: 2024-06-24 12:00:00 📅
Conditions for opening of tenders: 2024-06-24 12:30:00 📅
Conditions for opening of tenders (place): https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=3627131
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tendering terms
Tenderers may submit more than one tender
Opening date: 2024-06-24 12:30:00 📅
Place:
“https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=3627131”
Languages in which tenders or requests to participate may be submitted: English 🗣️
Electronic invoicing: Required
Legal, economic, financial and technical information
Conditions for participation
Exclusion ground: nati-ground
Contracting authority
Name and addresses
Name: National Council for Special Education
National registration number: 9623836J
Postal address: 1-2 Mill Street
Postal code: C15 P2KC
Postal town: Trim
Country: Ireland 🇮🇪
E-mail: caroline.mckeown@ncse.ie 📧
Phone: 01 6033200 📞
URL: https://www.ncse.ie 🌏
Address of the buyer profile: https://www.ncse.ie 🌏
Type of the contracting authority
Body governed by public law
Main activity
Education
Information about joint procurement
The contract involves joint procurement ✅
Communication
Documents URL: https://www.etenders.gov.ie/epps/cft/listContractDocuments.do?resourceId=3627131 🌏
Participation URL: https://www.etenders.gov.ie/epps/cft/viewTenders.do?resourceId=3627131 🌏
Electronic submission: Required
Complementary information
Review body
Name: The High Court of Ireland
National registration number: The High Court of Ireland
Department: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Country: Ireland 🇮🇪
E-mail: highcourtcentraloffice@courts.ie 📧
Phone: +353 1 8886000 📞
Information about electronic workflows
Electronic invoicing will be accepted
Source: OJS 2024/S 098-298523 (2024-05-20)
Object
Scope of the procurement
Title: NCSE Online Cloud Based Helpdesk Ticketing System
Short description:
“The National Council for Special Education (NCSE) invites tenders for an online cloud based Helpdesk Ticketing System that can be configured to process...”
Type of contract: Services
Products/services: IT services: consulting, software development, Internet and support 📦
Estimated value excluding VAT: 1 350 000 EUR 💰
Information about lots
Tenders may be submitted for maximum number of lots: 0
Description
Internal identifier:
0
Estimated value excluding VAT: 1 350 000 EUR 💰
Description of the procurement:
“The National Council for Special Education (NCSE) invites tenders for an online cloud based Helpdesk Ticketing System that can be configured to process...”
Type of contract: Services
Products/services: IT services: consulting, software development, Internet and support 📦
Additional products/services: Data capture services 📦
Data analysis services 📦
Data storage services 📦
Data transmission services 📦
Data management services 📦
Software programming and consultancy services 📦
Computer support and consultancy services 📦
Software package and information systems 📦
Industry specific software package 📦
Database-management system 📦
System and support services 📦
Helpdesk and support services 📦
Helpdesk services 📦
Data collection and collation services 📦
Title
Lot Identification Number: LOT-0001
Scope of the procurement
Additional products/services: Data capture services 📦
Data analysis services 📦
Data storage services 📦
Data transmission services 📦
Data management services 📦
Software programming and consultancy services 📦
Computer support and consultancy services 📦
Software package and information systems 📦
Industry specific software package 📦
Database-management system 📦
System and support services 📦
Helpdesk and support services 📦
Helpdesk services 📦
Data collection and collation services 📦
Procedure
Type of procedure
Open procedure ✅
Legal basis: Directive 2014/24/EU
Administrative information
Time limit for receipt of tenders or requests to participate: 2024-06-24 12:00:00 📅
Conditions for opening of tenders: 2024-06-24 12:30:00 📅
Conditions for opening of tenders (place): https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=3627131
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tendering terms
Tenderers may submit more than one tender
Opening date: 2024-06-24 12:30:00 📅
Place:
“https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=3627131”
Languages in which tenders or requests to participate may be submitted: English 🗣️
Electronic invoicing: Required
Legal, economic, financial and technical information
Conditions for participation
Exclusion ground: nati-ground
Contracting authority
Name and addresses
Name: National Council for Special Education
National registration number: 9623836J
Postal address: 1-2 Mill Street
Postal code: C15 P2KC
Postal town: Trim
Country: Ireland 🇮🇪
E-mail: caroline.mckeown@ncse.ie 📧
Phone: 01 6033200 📞
URL: https://www.ncse.ie 🌏
Address of the buyer profile: https://www.ncse.ie 🌏
Type of the contracting authority
Body governed by public law
Main activity
Education
Information about joint procurement
The contract involves joint procurement ✅
Communication
Documents URL: https://www.etenders.gov.ie/epps/cft/listContractDocuments.do?resourceId=3627131 🌏
Participation URL: https://www.etenders.gov.ie/epps/cft/viewTenders.do?resourceId=3627131 🌏
Electronic submission: Required
Complementary information
Review body
Name: The High Court of Ireland
National registration number: The High Court of Ireland
Department: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Country: Ireland 🇮🇪
E-mail: highcourtcentraloffice@courts.ie 📧
Phone: +353 1 8886000 📞
Information about electronic workflows
Electronic invoicing will be accepted
Source: OJS 2024/S 098-298523 (2024-05-20)
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