IT Service Management Solution

Contract notice (2023-07-06)
Object
Scope of the procurement
Title: Helpdesk and support services
Short description:
“IT Service Management Solution”
Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: Helpdesk and support services 📦
Additional CPV: Helpdesk services 📦
Place of performance
NUTS region: Éire/Ireland 🏙️

Procedure
Procedure type: Open procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender

Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: National or federal Agency/Office
Awarding authority name: Tusla Child and Family Agency
Postal address: Brunel Building, Heuston South Quarter, Dublin 8.
Postal code: D08 X01F
Postal town: Dublin
Contact
Internet address: https://www.etenders.gov.ie 🌏
E-mail: niall.egan@tusla.ie 📧
URL for documents: https://www.etenders.gov.ie 🌏

Reference
Dates
Date dispatched: 2023-07-06 📅
Submission deadline: 2023-08-17 📅
Publication date: 2023-07-11 📅
Identifiers
Notice number: 2023/S 131-418672
OJ-S issue: 131

Object
Scope of the procurement
Estimated total value: 1 200 000 EUR 💰
Estimated value excluding VAT: 1 200 000 EUR 💰
Duration: 60 months
Description of renewals:
“Option to extend 2 x 12 months.”
Description of options:
“Option to extend 2 x 12 Months.”

Procedure
Legal basis: 32014L0024
Time of receipt of tenders: 12:00
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tender opening date: 2023-08-21 📅
Tender opening time: 12:00

Contracting authority
Contact
Address of the buyer profile: https://www.etenders.gov.ie 🌏
Documents URL: https://www.etenders.gov.ie 🌏

Complementary information
Review body
Name: The High Court
Postal town: Dublin
Country: Ireland 🇮🇪
Source: OJS 2023/S 131-418672 (2023-07-06)