ICT-390 - Provision of Service desk and desk side Managed Services
Health Information and Quality Authority (HIQA)
Provision of Service desk and desk side Managed Services
DeadlineThe time limit for receipt of tenders was 2021-09-09. The procurement was published on 2021-08-05.
SuppliersThe following suppliers are mentioned in award decisions or other procurement documents:
Who? What? Where?
Procurement history
| Date | Document |
|---|---|
| 2021-08-05 | Contract notice |
| 2022-09-19 | Contract award notice |
Contract notice (2021-08-05)
Object
Scope of the procurement
Title: Helpdesk and support services
Reference number: ICT-390
Short description: Provision of Service desk and desk side Managed Services
Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: Helpdesk and support services 📦
Additional CPV: Helpdesk services 📦
Place of performance
NUTS region: Éire/Ireland 🏙️
Procedure
Procedure type: Open procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender
Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: National or federal Agency/Office
Awarding authority name: Health Information and Quality Authority (HIQA)
Postal address: Unit 1301
Postal code: CityGate
Postal town: Mahon
Contact
Internet address: http://www.hiqa.ie 🌏
E-mail: noconnor@hiqa.ie 📧
Phone: +353 212409300 📞
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=195007&B=ETENDERS_SIMPLE 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=195007&B=ETENDERS_SIMPLE 🌏
Reference
Dates
Date dispatched: 2021-08-05 📅
Submission deadline: 2021-09-09 📅
Publication date: 2021-08-10 📅
Identifiers
Notice number: 2021/S 153-407284
OJ-S issue: 153
Additional information
Authorised HIQA staff
Object
Scope of the procurement
Estimated total value: 3 500 000 EUR 💰
Estimated value excluding VAT: 3 500 000 EUR 💰
Duration: 36 months
Description of renewals:
Main site or place of performance: Ireland
Legal, economic, financial and technical information
Conditions for participation
Suitability to pursue the professional activity: as per documents attached.
Contract execution
Contract performance conditions: as per documents attached.
Procedure
Legal basis: 32014L0024
Time of receipt of tenders: 15:00
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tender validity period: 2022-03-09 📅
Tender opening date: 2021-09-09 📅
Tender opening time: 15:00
Place: eTenders
Additional information: Authorised HIQA staff
Contracting authority
Identity
National registration number: N/a
Contact
Contact point: Niamh O'Connor
Internet address: www.hiqa.ie 🌏
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/483 🌏
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=195007&B=ETENDERS_SIMPLE 🌏
Complementary information
Review body
Name: Central Office of the High Court
Postal address: Ground Floor (East Wing), Four Courts, Inns quay
Postal town: Dublin
Country: Ireland 🇮🇪
Phone: +353 18886458 📞
E-mail: highcourtcentraloffice@courts.ie 📧
Internet address: https://www.courts.ie/content/central-office-high-court 🌏
Information about review deadlines:
Source: OJS 2021/S 153-407284 (2021-08-05)
Object
Scope of the procurement
Title: Helpdesk and support services
Reference number: ICT-390
Short description: Provision of Service desk and desk side Managed Services
Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: Helpdesk and support services 📦
Additional CPV: Helpdesk services 📦
Place of performance
NUTS region: Éire/Ireland 🏙️
Procedure
Procedure type: Open procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender
Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: National or federal Agency/Office
Awarding authority name: Health Information and Quality Authority (HIQA)
Postal address: Unit 1301
Postal code: CityGate
Postal town: Mahon
Contact
Internet address: http://www.hiqa.ie 🌏
E-mail: noconnor@hiqa.ie 📧
Phone: +353 212409300 📞
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=195007&B=ETENDERS_SIMPLE 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=195007&B=ETENDERS_SIMPLE 🌏
Reference
Dates
Date dispatched: 2021-08-05 📅
Submission deadline: 2021-09-09 📅
Publication date: 2021-08-10 📅
Identifiers
Notice number: 2021/S 153-407284
OJ-S issue: 153
Additional information
Authorised HIQA staff
Object
Scope of the procurement
Estimated total value: 3 500 000 EUR 💰
Estimated value excluding VAT: 3 500 000 EUR 💰
Duration: 36 months
Description of renewals:
The Contracting Authority reserves the right to extend the Term for a period or periods of up to 12 months with a maximum of 2 such extensions on the same terms and conditions, subject to the Contracting Authority's obligations at law.
Place of performance
Main site or place of performance: Ireland
Legal, economic, financial and technical information
Conditions for participation
Suitability to pursue the professional activity: as per documents attached.
Contract execution
Contract performance conditions: as per documents attached.
Procedure
Legal basis: 32014L0024
Time of receipt of tenders: 15:00
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tender validity period: 2022-03-09 📅
Tender opening date: 2021-09-09 📅
Tender opening time: 15:00
Place: eTenders
Additional information: Authorised HIQA staff
Contracting authority
Identity
National registration number: N/a
Contact
Contact point: Niamh O'Connor
Internet address: www.hiqa.ie 🌏
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/483 🌏
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=195007&B=ETENDERS_SIMPLE 🌏
Complementary information
Review body
Name: Central Office of the High Court
Postal address: Ground Floor (East Wing), Four Courts, Inns quay
Postal town: Dublin
Country: Ireland 🇮🇪
Phone: +353 18886458 📞
E-mail: highcourtcentraloffice@courts.ie 📧
Internet address: https://www.courts.ie/content/central-office-high-court 🌏
Information about review deadlines:
This tender is covered by the application of the remedies directive and the
relevant standstill period applicable.
Contract award notice (2022-09-19)
Object
Scope of the procurement
Total value of the procurement: 4 773 133 EUR 💰
Notice metadata
Document type: Contract award notice
Procedure
Type of bid: Not applicable
Reference
Dates
Date dispatched: 2022-09-19 📅
Publication date: 2022-09-23 📅
Identifiers
Notice number: 2022/S 184-520781
Refers to notice: 2021/S 153-407284
OJ-S issue: 184
Procedure
Award criteria
Quality criterion (name): Response to Requirements
Quality criterion (weighting): 45%
Quality criterion (name): Proposed Resources
Quality criterion (weighting): 25%
Price (weighting): 30%
Award of contract
Date of contract conclusion: 2022-01-31 📅
Name: IT Alliance Group
Postal address: 12C Joyce Way, Park West Business Park
Postal town: Dublin
Country: Ireland 🇮🇪
Internet address: www.italliancegroup.com 🌏
Total value of the procurement: 4 773 133 EUR 💰
Information about tenders
Number of tenders received: 4
Source: OJS 2022/S 184-520781 (2022-09-19)
Object
Scope of the procurement
Total value of the procurement: 4 773 133 EUR 💰
Notice metadata
Document type: Contract award notice
Procedure
Type of bid: Not applicable
Reference
Dates
Date dispatched: 2022-09-19 📅
Publication date: 2022-09-23 📅
Identifiers
Notice number: 2022/S 184-520781
Refers to notice: 2021/S 153-407284
OJ-S issue: 184
Procedure
Award criteria
Quality criterion (name): Response to Requirements
Quality criterion (weighting): 45%
Quality criterion (name): Proposed Resources
Quality criterion (weighting): 25%
Price (weighting): 30%
Award of contract
Date of contract conclusion: 2022-01-31 📅
Name: IT Alliance Group
Postal address: 12C Joyce Way, Park West Business Park
Postal town: Dublin
Country: Ireland 🇮🇪
Internet address: www.italliancegroup.com 🌏
Total value of the procurement: 4 773 133 EUR 💰
Information about tenders
Number of tenders received: 4
Source: OJS 2022/S 184-520781 (2022-09-19)
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