Supply of IT Managed Services

Financial Services and Pensions Ombudsman

The Financial Services and Pensions Ombudsman is seeking to appoint a suitably experienced and qualified contractor to provide an ICT Managed service to replace the existing internal provision of such services. This managed service will include ICT infrastructure, backup, disaster recovery and security assessment. In addition to providing managed services, the contractor is expected to provide project-based services to manage and deliver change.

Deadline

The time limit for receipt of tenders was 2021-01-27. The procurement was published on 2020-12-09.

Suppliers

The following suppliers are mentioned in award decisions or other procurement documents:

Who? What? Where?
Procurement history
Date Document
2020-12-09 Contract notice
2021-03-23 Contract award notice
Contract notice (2020-12-09)
Object
Scope of the procurement
Title: IT services: consulting, software development, Internet and support
Short description:
The Financial Services and Pensions Ombudsman is seeking to appoint a suitably experienced and qualified contractor to provide an ICT Managed service to replace the existing internal provision of such services. This managed service will include ICT infrastructure, backup, disaster recovery and security assessment. In addition to providing managed services, the contractor is expected to provide project-based services to manage and deliver change.
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Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union
Common procurement vocabulary (CPV)
Code: IT services: consulting, software development, Internet and support 📦
Additional CPV: Maintenance of data network equipment 📦
Place of performance
NUTS region: Éire/Ireland 🏙️

Procedure
Procedure type: Open procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender

Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: National or federal Agency/Office
Awarding authority name: Financial Services and Pensions Ombudsman
Postal address: Lincoln House, Lincoln Place
Postal town: Dublin 2
Contact
Internet address: http://www.fspo.ie 🌏
E-mail: procurement@fspo.ie 📧
Phone: +353 15677000 📞
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=179666&B=ETENDERS_SIMPLE 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=179666&B=ETENDERS_SIMPLE 🌏

Reference
Dates
Date dispatched: 2020-12-09 📅
Submission deadline: 2021-01-27 📅
Publication date: 2020-12-14 📅
Identifiers
Notice number: 2020/S 243-602105
OJ-S issue: 243

Object
Scope of the procurement
Estimated total value: 500 000 EUR 💰
Estimated value excluding VAT: 500 000 EUR 💰
Duration: 36 months
Description of renewals: The contract may be renewed for up to 2 additional periods of one year each.
Description of options: Project based services are likely to be drawn down, but not guaranteed.
Place of performance
Main site or place of performance: Dublin.

Legal, economic, financial and technical information
Conditions for participation
Economic and financial standing: Contained in the procurement documents.
Minimum level(s) of standards: Contained in the procurement documents.
Technical and professional ability: Contained in the procurement documents.
Contract execution
Contract performance conditions:
As set out in the procurement documents, including:
1) Relevant Insurances;
2) None of the excluding circumstances of Article 57 of EU Council Directive 2014/24/EU apply;
3) Audited accounts for past 3 years;
4) Statement of Turnover for past 3 years.

Procedure
Legal basis: 32014L0024
Time of receipt of tenders: 17:30
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tender validity period: 3 months
Tender opening date: 2021-01-27 📅
Tender opening time: 17:30

Contracting authority
Identity
National registration number: N/a
Contact
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/548 🌏
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=179666&B=ETENDERS_SIMPLE 🌏

Complementary information
Review body
Name: High Court
Postal address: Four Courts
Postal town: Dublin 7
Country: Ireland 🇮🇪
Source: OJS 2020/S 243-602105 (2020-12-09)
Contract award notice (2021-03-23)
Object
Scope of the procurement
Total value of the procurement: 500 000 EUR 💰
Notice metadata
Document type: Contract award notice

Procedure
Type of bid: Not applicable

Contracting authority
Identity
Postal address: Lincoln House
Postal code: Lincoln Place

Reference
Dates
Date dispatched: 2021-03-23 📅
Publication date: 2021-03-26 📅
Identifiers
Notice number: 2021/S 060-152073
Refers to notice: 2020/S 243-602105
OJ-S issue: 60

Procedure
Award criteria
Quality criterion (name): Service Delivery
Quality criterion (weighting): 45 %
Quality criterion (name): Staffing
Quality criterion (weighting): 15 %
Price (weighting): 40 %

Award of contract
Date of contract conclusion: 2021-03-22 📅
Name: PFH Technology Group
Postal address: Eastgate Avenue, Eastgate, Little Island
Postal town: Cork
Country: Ireland 🇮🇪
E-mail: carolinedaly@pfh.ie 📧
Internet address: https://www.pfh.ie/ 🌏
Total value of the procurement: 500 000 EUR 💰
Information about tenders
Number of tenders received: 7

Complementary information
Review body
Postal town: Dublin
Postal code: 7
Source: OJS 2021/S 060-152073 (2021-03-23)
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