2023-03-16Provision of Mails Hardware Support (An Post)
An Post are seeking to enter into a contract for the Support of hardware used within An Post locations for International Mails Dispatching and a number of other Mails systems within An Post.
The equipment includes LaserJet printers, PC’s, keyboard emulation scanners and Industrial Thermal Label printers. Some of the equipment will require 24/7 support. The rest will require Monday to Friday business hours’ support
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2023-03-08Provision of Revenue Equipment Maintenance Services (Iarnrod Eireann-Irish Rail)
Iarnród Éireann uses a third party to provide Revenue Equipment Maintenance Services. The contract principally involves the provision of preventative maintenance and response to breakdowns. The current contract expires late 2023.
The scope of this contract cover the routine maintenance and ad-hoc repairs for damaged or vandalized equipment
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2022-05-10BACK OFFICE MANAGED SERVICE (Waterways Ireland)
The Contracting Authority invites expressions of interest in relation to a contract for BACK OFFICE MANAGED SERVICE (BOMS). Remote monitoring and support all Back Office Equipment.
Please refer to attached PQQ tender document.
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2022-03-30For the supply of Hardware & Software Storage Management Service for the University of Limerick (Education Procurement Service (EPS))
The University of Limerick Information Technology Division (ITD), ) is responsible for the provision and support of computer systems, networking, and audio visual and media services in the University. ITD provides, manages, maintains, and operates a range of both networking and associated infra- structural services to a diverse community of academics, researchers, management staff, administrators, and students (under / postgraduate) throughout the entire establishment.
The maintenance (hardware and …
View the procurement » Mentioned suppliers:Arkphire Ireland
2021-12-02IT Network and Security Equipment and Support Services (EirGrid plc)
EirGrid has a requirement for the supply and delivery of IT Network and Security Equipment and Support Services to EirGrid Group's multiple sites based around the island of Ireland.
Candidates are invited to submit a qualification application for inclusion on the tender list for one or more or all of the applicable Lots in accordance with this PQQ.
EirGrid intends to establish a single supplier framework for each Lot.
View the procurement » Mentioned suppliers:Ecom SolutionsIntegrity360
2021-06-21Teagasc ICT Managed Service (Teagasc)
A single party framework for the supply of ICT Managed Services — to include Level 1, Level 2 and Level 3 services covering services desk, deskside support, and back office infrastructure management, operated under a single managed service.
See attached documentation for additional information.
View the procurement » Mentioned suppliers:IT Alliance Group
2021-02-15Managed IT Service Desk and Associated Services Framework RFT 2021 (Cork County Council)
A Managed IT Service Desk and associated services framework to support the contracting authority's day to day operations.
The contracting authority is seeking an innovative service partner who can provide a process driven, proactive, managed service that is flexible enough to integrate with its existing requirements while operating to the highest standards and facilitating future developments.
The service provider will be expected to provide an IT Service Desk, On-site deskside support, subject matter …
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2020-12-09Supply of IT Managed Services (Financial Services and Pensions Ombudsman)
The Financial Services and Pensions Ombudsman is seeking to appoint a suitably experienced and qualified contractor to provide an ICT Managed service to replace the existing internal provision of such services. This managed service will include ICT infrastructure, backup, disaster recovery and security assessment. In addition to providing managed services, the contractor is expected to provide project-based services to manage and deliver change.
View the procurement » Mentioned suppliers:PFH Technology Group
2020-09-04Next Generation Ticketing (National Transport Authority)
The authority intends to procure a nationwide multi-modal Account Based Ticketing (ABT) system supporting both public and private operated transport services, with the eventual aim of enabling the provision of Mobility as a Service 'MaaS' type offerings. The solution is expected to include the delivery of a fully functioning and fit for purpose ABT back office system including all necessary equipment, hosting, software, services and supporting systems. The solution is also expected to include the supply, …
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2020-06-05Onsite IT Support (Kildare and Wicklow Education and Training Board)
KWETB wishes to establish a single supplier framework agreement for onsite IT support to KWETB schools and Centres to include the following:
— the supply of two onsite technical support technicians for KWETB;
— management and support of the onsite technical support technicians;
— monitoring and maintenance of all servers in further education buildings in KWETB;
— provision of all necessary insurance, equipment, transport and any other elements required for the technicians to successfully carry out their …
View the procurement » Mentioned suppliers:GPS IT Services Ltd
2019-12-23ICT Server and Desktop related Hardware Maintenance and Support Services (St James's Hospital)
Please see attached documents for details. St James's Hospital is tendering for the following services:
Maintenance and support of:
— VMS system servers and related peripheral equipment,
— VMS operating systems and related network software,
— servers,
— operating and back-office system software,
— server environment peripheral infrastructure,
— desktop equipment,
— desktop systems software,
— disaster recovery,
— engineers onsite.
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2019-11-06Pre-Qualification Questionnaire for the Provision of Maintenance and Repair of Wayfarer Machines (Bus Eireann/Irish Bus)
The contracting authority proposes awarding a contract for the provision of maintenance and repair of Wayfarer machines for 3 years period. The contracting authority reserves the right to extend this contract(s) for a further period/s of up to 12 months and a further 12 months as agreed by the contracting authority. The proposed contract is for maintenance and repair of 3 types of electronic ticketing machines (ETM’s), the ticket machines includes the TGX150, Wayfarer3, depot readers, and point of sales …
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2019-11-01Provision of IT Managed Services (Enable Ireland Disability Services Ltd)
Enable Ireland invites tenders from suitably qualified companies for the supply of IT Services. This tender is divided into two (2) lots:
Lot 1: IT Managed Services;
Lot 2: On-Site Helpdesk Personnel.
Note: Lot 1 also includes the upgrade of Enable Ireland’s data centre and a review of Enable Ireland’s migration to the Cloud.
View the procurement » Mentioned suppliers:Evros Technology Group
2019-10-24Provision of IT Managed Services to Enable Ireland (Enable Ireland Disability Services Ltd)
Enable Ireland invites tenders from suitably qualified companies for the supply of IT services. This tender is divided into two (2) lots:
Lot 1: IT Managed Services;
Lot 2: On-Site Helpdesk Personnel.
Note:
Lot 1 also includes the upgrade of Enable Ireland’s data centre, a review of Enable Ireland’s migration to the cloud and the implementation of a SIEM and SOC service.
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2019-10-24Provision of Technical and Cloud Advisory, Systems Integration and Support Services (National Transport Authority)
The scope of this tender covers the provision of technical and cloud advisory, systems integration and support services across multiple business units and associated IT deployments within the authority. Details of the particular service requirements are set out in Section 3.3 of the request for tenders under the following headings:
— analysis requirements,
— planning and design requirements,
— implementation requirements,
— support and assistance requirements,
— key technical component requirements,
— …
View the procurement » Mentioned suppliers:Zarrdia Ltd
2018-09-06Naval Service ICT Support Services (Defence Forces Ireland)
The Naval Computer Centre of the Irish Defence Forces located in Haulbowline, Cork, Ireland supports the Irish Defence Forces Naval Service’s IT infrastructure and systems. These systems include GIS systems such as the National Fisheries Database and other geographical systems with data interfaces to other internal and external systems. The Naval Service requires an external managed professional service to support these systems in the following 3 roles:
— Database Administrator,
— Network and Security …
View the procurement » Mentioned suppliers:AspiraCon Ltd (T/A as Aspira)
2018-06-22Single Party Framework for the provision of Service Desk and Deskside Support Services (Ervia)
The Contracting Entity is undertaking a competitive tender process to establish a single supplier Framework agreement for the provision of a suite of SLA-governed IT Service Management Managed Services (to ITIL standard). Including “Service Management” projects across Ervia.
It is the intention to appoint a Single Service Provider to support the delivery of the following services:
1) End to End Service Management Services for ITIL processes.
2) Service Desk.
3) Onsite Deskside Support.
4) Non-Core Hours …
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2017-09-25IT Managed Support Services (EirGrid plc)
EirGrid Group is in the process of implementing the Integrated Single Electricity Market (I-SEM), the next iteration of the all island wholesale electricity market. Due to the requirements of I-SEM as well as existing service desk requirements, EirGrid now needs a fully Managed IT Service Desk.
Services include but not limited to:
Service Desk;
Desktop, Mobility and Meeting Room Services;
24/ Support Service.
EirGrid intends to establish a single supplier framework for the provision of these …
View the procurement » Mentioned suppliers:Hewlett Packard
2017-08-18Electronic Logbook Recording System (ERS) Support Services for the Sea Fisheries Protection Authority (Sea Fisheries Protection Authority)
He Authority intends to establish a Contract with one service provider to supply Electronic Logbook Recording System (ERS) Support Services to Irish fishing vessels based in the ports primarily in the South East of Ireland.
The successful tenderer will be required to manage and maintain existing laptops and if necessary provide like for like replacement where applicable.
The successful Tenderer will be required to visit vessels which require support or upgrades to the ieCatch software when instructed to …
View the procurement » Mentioned suppliers:Cluain Daingean Ltd
2016-09-02IT Support Services (Marine Institute)
Currently a total of 280 users require IT Support services at the following locations
Oranmore, Co Galway (HQ), Central Dublin, Newport (Co Mayo).
Five regional offices (housing 2-3 users each) located in Killybegs (Co. Donegal),
Dunmore East (Co. Waterford), Castletownbere (Co. Cork), Rossaveal (Co.
Galway), Clogher Head (Co. Louth) require support.
In addition, the Marine Institute operates two ocean going vessels which are
normally dock in Galway, however may also dock at Killybegs (Co. Donegal),
Cobh …
View the procurement » Mentioned suppliers:PFH
2016-01-20Data Centre Migration (Iarnrod Eireann-Irish Rail)
CIE seeks to engage a single IT Managed Service Provider for the delivery of a suite of SLA-governed Data Hosting and IT Managed Services (to ITIL standard) from modern data centre facilities (to TIA-942 Tier3 or equivalent standard). For business operational reasons the data centre locations for CIE principal processing and disaster recovery sites should be accessible within 2 hours from Dublin. A detailed scope of services is set out in the attached PQQ document. The Service Provider may use …
View the procurement » Mentioned suppliers:Vodafone Ireland Ltd
2015-11-16On board Passenger Wi-Fi Support and Maintenance (Iarnrod Eireann-Irish Rail)
Iarnród Éireann (IÉ) are advertising a tender process for a 3 year contract (with an option to extend for an additional year) for the provision of maintenance and technical support of its free to access passenger Wi-Fi service. The Wi-Fi service is currently provided by means of Icomera X 6 and X 4 internet gateways installed on board the rolling stock.
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