A Managed IT Service Desk and associated services framework to support the contracting authority's day to day operations.
The contracting authority is seeking an innovative service partner who can provide a process driven, proactive, managed service that is flexible enough to integrate with its existing requirements while operating to the highest standards and facilitating future developments.
The service provider will be expected to provide an IT Service Desk, On-site deskside support, subject matter expertise support and service management operated under a single managed service.
Deadline
The time limit for receipt of tenders was 2021-03-31.
The procurement was published on 2021-02-15.
Object Scope of the procurement
Title: Managed IT Service Desk and Associated Services Framework RFT 2021
Products/services: Information technology services📦
Short description:
“A Managed IT Service Desk and associated services framework to support the contracting authority's day to day operations.
The contracting authority is...”
Short description
A Managed IT Service Desk and associated services framework to support the contracting authority's day to day operations.
The contracting authority is seeking an innovative service partner who can provide a process driven, proactive, managed service that is flexible enough to integrate with its existing requirements while operating to the highest standards and facilitating future developments.
The service provider will be expected to provide an IT Service Desk, On-site deskside support, subject matter expertise support and service management operated under a single managed service.
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Estimated value excluding VAT: EUR 2 500 000 💰
A Managed IT Service Desk and associated services framework to support the contracting authority's day to day operations.
The contracting authority is seeking an innovative service partner who can provide a process driven, proactive, managed service that is flexible enough to integrate with its existing requirements while operating to the highest standards and facilitating future developments.
The service provider will be expected to provide an IT Service Desk, On-site deskside support, subject matter expertise support and service management operated under a single managed service.
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Price is not the only award criterion and all criteria are stated only in the procurement documents
Scope of the procurement
Estimated total value excluding VAT: EUR 2 500 000 💰
Duration of the contract, framework agreement or dynamic purchasing system
The time frame below is expressed in number of months.
Description
Duration: 36
Duration of the contract, framework agreement or dynamic purchasing system
This contract is subject to renewal ✅ Description
Description of renewals:
“The contracting authority reserves the right to extend the term for a period or periods of up to 1 year with a maximum of 2 such extension or extensions on...”
Description of renewals
The contracting authority reserves the right to extend the term for a period or periods of up to 1 year with a maximum of 2 such extension or extensions on the same terms and conditions, subject to the contracting authority's obligations at law.
Legal, economic, financial and technical information Conditions for participation
List and brief description of conditions: Please refer to attached documentation for any/full details.
Economic and financial standing
List and brief description of selection criteria: Please refer to attached documentation for any/full details.
Conditions for participation
Please refer to attached documentation for any/full details.
Technical and professional ability
List and brief description of selection criteria: Please refer to attached documentation for any/full details.
Conditions for participation
Conditions for participation (technical and professional ability): Please refer to attached documentation for any/full details.
Procedure Type of procedure
Open procedure
Administrative information
Time limit for receipt of tenders or requests to participate: 2021-03-31
16:00 📅
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tender must be valid until: 2021-04-30 📅
Conditions for opening of tenders: 2021-03-31
16:00 📅
Complementary information Information about electronic workflows
Electronic ordering will be used
Electronic invoicing will be accepted
Electronic payment will be used
Review body
Name: The High Court
Postal address: Four Courts, Inns Quay
Postal town: Dublin 7
Country: Ireland 🇮🇪
Phone: +353 18886000📞
E-mail: highcourtcentraloffice@courts.ie📧
URL: http://www.courts.ie🌏 Body responsible for mediation procedures
Name: Ogp
Postal town: Dublin
Country: Ireland 🇮🇪
Source: OJS 2021/S 035-086367 (2021-02-15)