Managed IT Service Desk and Associated Services Framework RFT 2021

Cork County Council

A Managed IT Service Desk and associated services framework to support the contracting authority's day to day operations.
The contracting authority is seeking an innovative service partner who can provide a process driven, proactive, managed service that is flexible enough to integrate with its existing requirements while operating to the highest standards and facilitating future developments.
The service provider will be expected to provide an IT Service Desk, On-site deskside support, subject matter expertise support and service management operated under a single managed service.

Deadline

The time limit for receipt of tenders was 2021-03-31. The procurement was published on 2021-02-15.

Who? What? Where?
Procurement history
Date Document
2021-02-15 Contract notice
Contract notice (2021-02-15)
Object
Scope of the procurement
Title: Information technology services
Short description:
A Managed IT Service Desk and associated services framework to support the contracting authority's day to day operations. The contracting authority is seeking an innovative service partner who can provide a process driven, proactive, managed service that is flexible enough to integrate with its existing requirements while operating to the highest standards and facilitating future developments. The service provider will be expected to provide an IT Service Desk, On-site deskside support, subject matter expertise support and service management operated under a single managed service.
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Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: Information technology services 📦
Additional CPV: Repair, maintenance and associated services related to personal computers, office equipment, telecommunications and audio-visual equipment 📦
Place of performance
NUTS region: Southern 🏙️

Procedure
Procedure type: Open procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender

Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Regional or local authority
Awarding authority name: Cork County Council
Postal address: County Hall, Carrigrohane Road
Postal town: Cork
Contact
Internet address: http://www.corkcoco.ie 🌏
E-mail: ger.mccarthy@corkcoco.ie 📧
Phone: +353 214276891 📞
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=182993&B=ETENDERS_SIMPLE 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=182993&B=ETENDERS_SIMPLE 🌏

Reference
Dates
Date dispatched: 2021-02-15 📅
Submission deadline: 2021-03-31 📅
Publication date: 2021-02-19 📅
Identifiers
Notice number: 2021/S 035-086367
OJ-S issue: 35

Object
Scope of the procurement
Short description:
A Managed IT Service Desk and associated services framework to support the contracting authority's day to day operations.
The contracting authority is seeking an innovative service partner who can provide a process driven, proactive, managed service that is flexible enough to integrate with its existing requirements while operating to the highest standards and facilitating future developments.
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The service provider will be expected to provide an IT Service Desk, On-site deskside support, subject matter expertise support and service management operated under a single managed service.
Estimated total value: 2 500 000 EUR 💰
Estimated value excluding VAT: 2 500 000 EUR 💰
Duration: 36 months
Description of renewals:
The contracting authority reserves the right to extend the term for a period or periods of up to 1 year with a maximum of 2 such extension or extensions on the same terms and conditions, subject to the contracting authority's obligations at law.
Place of performance
Main site or place of performance: County Hall, Cork.

Legal, economic, financial and technical information
Conditions for participation
Suitability to pursue the professional activity: Please refer to attached documentation for any/full details.
Economic and financial standing: Please refer to attached documentation for any/full details.
Minimum level(s) of standards: Please refer to attached documentation for any/full details.
Technical and professional ability: Please refer to attached documentation for any/full details.

Procedure
Legal basis: 32014L0024
Time of receipt of tenders: 16:00
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tender validity period: 2021-04-30 📅
Tender opening date: 2021-03-31 📅
Tender opening time: 16:00

Contracting authority
Identity
National registration number: N/a
Contact
Contact point: Ger McCarthy
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/406 🌏
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=182993&B=ETENDERS_SIMPLE 🌏

Complementary information
Review body
Name: The High Court
Postal address: Four Courts, Inns Quay
Postal town: Dublin 7
Country: Ireland 🇮🇪
Phone: +353 18886000 📞
E-mail: highcourtcentraloffice@courts.ie 📧
Internet address: http://www.courts.ie 🌏
Body responsible for mediation procedures
Name: Ogp
Postal town: Dublin
Source: OJS 2021/S 035-086367 (2021-02-15)
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