IT Service Management Tool Selection for Service Desk
Environmental Protection Agency
The EPA now requires a service desk tool that will work with the current team structure and reporting requirements while aligned to ITSM methodologies and the IT Infrastructure Library (ITIL) framework. The outcome will lead to a single system of record to allow the processing of calls/requests to be effective and efficient and help build and define further ICT services across the wider ICT team.
DeadlineThe time limit for receipt of tenders was 2020-08-27. The procurement was published on 2020-07-27.
SuppliersThe following suppliers are mentioned in award decisions or other procurement documents:
- โข Alemba Ltd
- โข Cased Dimensions Ltd
- โข SaaSam UK Ltd
- โข Unicorn Systems a.s.
- โข Communication software package โบ IT software package
- โข Document creation, drawing, imaging, scheduling and productivity software development services โบ Scheduling and productivity software development services
- โข Facilities management software package and software package suite โบ Software package suites
- โข Industry specific software package โบ Industrial control software package
- โข Information systems or technology strategic review and planning services โบ Information technology services
- โข Maintenance and repair of computer equipment โบ Maintenance and repair of information technology equipment
- โข Miscellaneous networking software package โบ Administration software package
- โข Miscellaneous software package and computer systems โบ Office automation software package
- โข Software maintenance and repair services โบ Maintenance of information technology software
- โข Software maintenance and repair services โบ Repair of information technology software
- โข Software package and information systems โบ Software package utilities
- โข Time accounting or human resources software package โบ Enterprise resource planning software package
- โข Transaction-processing software package โบ Mainframe transaction processing software package
- โข Southern โบ South-East
Procurement history
| Date | Document |
|---|---|
| 2020-07-27 | Contract notice |
| 2021-05-21 | Contract award notice |
Contract notice (2020-07-27)
Object
Scope of the procurement
Title: Information technology services
Short description:
Notice metadata
Original language: English ๐ฃ๏ธ
Document type: Contract notice
Nature of contract: Services
Regulation: European Union
Common procurement vocabulary (CPV)
Code: Information technology services ๐ฆ
Additional CPV: Software package and information systems ๐ฆ
Place of performance
NUTS region: รire/Ireland ๐๏ธ
Procedure
Procedure type: Open procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender
Contracting authority
Identity
Country: Ireland ๐ฎ๐ช
Awarding authority type: Body governed by public law
Awarding authority name: Environmental Protection Agency
Postal address: Headquarters
Postal code: PO Box 3000
Postal town: Johnstown Castle Estate
Contact
Internet address: http://www.epa.ie ๐
E-mail: m.kinsella@epa.ie ๐ง
Phone: +353 5360600 ๐
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=171201&B=ETENDERS_SIMPLE ๐
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=171201&B=ETENDERS_SIMPLE ๐
Reference
Dates
Date dispatched: 2020-07-27 ๐
Submission deadline: 2020-08-27 ๐
Publication date: 2020-07-30 ๐
Identifiers
Notice number: 2020/S 146-359578
OJ-S issue: 146
Object
Scope of the procurement
Estimated total value: 250 000 EUR ๐ฐ
Estimated value excluding VAT: 250 000 EUR ๐ฐ
Duration: 48 months
Description of renewals: 6 * 12-month extensions.
Description of options: 6 * 12 months extensions.
Place of performance
Main site or place of performance: Wexford.
Legal, economic, financial and technical information
Conditions for participation
Suitability to pursue the professional activity:
Contract performance conditions:
Procedure
Legal basis: 32014L0024
Time of receipt of tenders: 13:00
Languages in which tenders or requests to participate may be submitted: English ๐ฃ๏ธ
Tender validity period: 2021-08-27 ๐
Tender opening date: 2020-08-27 ๐
Tender opening time: 13:00
Contracting authority
Identity
National registration number: N/a
Contact
Contact point: Margaret Kinsella
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/334 ๐
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=171201&B=ETENDERS_SIMPLE ๐
Complementary information
Review body
Name: High Court
Postal address: Four Courts
Postal town: Dublin 7
Country: Ireland ๐ฎ๐ช
Phone: +353 18886000 ๐
E-mail: highcourtcentraloffice@courts.ie ๐ง
Internet address: http://www.courts.ie ๐
Source: OJS 2020/S 146-359578 (2020-07-27)
Object
Scope of the procurement
Title: Information technology services
Short description:
The EPA now requires a service desk tool that will work with the current team structure and reporting requirements while aligned to ITSM methodologies and the IT Infrastructure Library (ITIL) framework. The outcome will lead to a single system of record to allow the processing of calls/requests to be effective and efficient and help build and define further ICT services across the wider ICT team.
Show more
Original language: English ๐ฃ๏ธ
Document type: Contract notice
Nature of contract: Services
Regulation: European Union
Common procurement vocabulary (CPV)
Code: Information technology services ๐ฆ
Additional CPV: Software package and information systems ๐ฆ
Place of performance
NUTS region: รire/Ireland ๐๏ธ
Procedure
Procedure type: Open procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender
Contracting authority
Identity
Country: Ireland ๐ฎ๐ช
Awarding authority type: Body governed by public law
Awarding authority name: Environmental Protection Agency
Postal address: Headquarters
Postal code: PO Box 3000
Postal town: Johnstown Castle Estate
Contact
Internet address: http://www.epa.ie ๐
E-mail: m.kinsella@epa.ie ๐ง
Phone: +353 5360600 ๐
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=171201&B=ETENDERS_SIMPLE ๐
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=171201&B=ETENDERS_SIMPLE ๐
Reference
Dates
Date dispatched: 2020-07-27 ๐
Submission deadline: 2020-08-27 ๐
Publication date: 2020-07-30 ๐
Identifiers
Notice number: 2020/S 146-359578
OJ-S issue: 146
Object
Scope of the procurement
Estimated total value: 250 000 EUR ๐ฐ
Estimated value excluding VAT: 250 000 EUR ๐ฐ
Duration: 48 months
Description of renewals: 6 * 12-month extensions.
Description of options: 6 * 12 months extensions.
Place of performance
Main site or place of performance: Wexford.
Legal, economic, financial and technical information
Conditions for participation
Suitability to pursue the professional activity:
As detailed in the tender documentation available to download from www.etenders.gov.ie
Economic and financial standing:
As detailed in the tender documentation available to download from www.etenders.gov.ie
Minimum level(s) of standards:
As detailed in the tender documentation available to download from www.etenders.gov.ie
Technical and professional ability:
As detailed in the tender documentation available to download from www.etenders.gov.ie
Contract execution
Contract performance conditions:
As detailed in the tender documentation available to download from www.etenders.gov.ie
Procedure
Legal basis: 32014L0024
Time of receipt of tenders: 13:00
Languages in which tenders or requests to participate may be submitted: English ๐ฃ๏ธ
Tender validity period: 2021-08-27 ๐
Tender opening date: 2020-08-27 ๐
Tender opening time: 13:00
Contracting authority
Identity
National registration number: N/a
Contact
Contact point: Margaret Kinsella
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/334 ๐
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=171201&B=ETENDERS_SIMPLE ๐
Complementary information
Review body
Name: High Court
Postal address: Four Courts
Postal town: Dublin 7
Country: Ireland ๐ฎ๐ช
Phone: +353 18886000 ๐
E-mail: highcourtcentraloffice@courts.ie ๐ง
Internet address: http://www.courts.ie ๐
Source: OJS 2020/S 146-359578 (2020-07-27)
Contract award notice (2021-05-21)
Object
Scope of the procurement
Total value of the procurement: 400 000 EUR ๐ฐ
Notice metadata
Document type: Contract award notice
Regulation: European Union, with participation of GPA countries
Procedure
Type of bid: Not applicable
Reference
Dates
Date dispatched: 2021-05-21 ๐
Publication date: 2021-05-26 ๐
Identifiers
Notice number: 2021/S 100-264666
Refers to notice: 2020/S 146-359578
OJ-S issue: 100
Object
Scope of the procurement
Description of options: 6 x 12 months extensions.
Procedure
Award criteria
Quality criterion (name): Understanding of the project and methodology and programme of work to meet all the requirements
Quality criterion (weighting): 1000
Quality criterion (name): Demonstrate ability to deliver the technical requirements of the tender
Quality criterion (weighting): 2000
Quality criterion (name): Demonstrate experience in the design and implementation of ITSM solutions and the ability to deliver the requirements of the tender in this area
Quality criterion (weighting): 3500
Quality criterion (name): Quality of technical and human resources offered
Cost criterion (name): Utimate Cost
Cost criterion (weighting): 2500
Award of contract
Date of contract conclusion: 2021-04-19 ๐
Name: Alemba Ltd
National registration number: 917777772
Postal address: 1 Tanner House, Tannery Lane
Postal town: Send, Woking
Postal code: GU23 7EF
Country: United Kingdom ๐ฌ๐ง
Phone: +44 2034797900 ๐
E-mail: elzette.wilkinson@alembagroup.com ๐ง
Country: London ๐๏ธ
Name: Cased Dimensions Ltd
National registration number: 9744789E
Postal address: Unit 10A, M:Tek1
Postal town: Monaghan
Postal code: Monaghan
Country: Ireland ๐ฎ๐ช
Phone: +44 7909222065 ๐
E-mail: adam.essex@caseddimensions.com ๐ง
Country: Northern and Western ๐๏ธ
Internet address: http://www.caseddimensions.com ๐
Name: SaaSam UK Ltd
National registration number: 10909173
Postal address: 49 Greek Street
Postal town: London
Postal code: W1D 4EG
Phone: +44 2038723046 ๐
E-mail: talia@saasamgroup.com ๐ง
Internet address: http://www.saasamgroup.com ๐
Name: Unicorn Systems a.s.
National registration number: CZ25110853
Postal address: V Kapslovnฤ 2767/2
Postal town: Praha 3
Postal code: Praha
Country: Czechia ๐จ๐ฟ
Phone: +42 0721732111 ๐
E-mail: jaroslav.pesek@unicorn.com ๐ง
Country: Praha ๐๏ธ
Internet address: http://https://www.unicorn.com/ ๐
Information about tenders
Number of tenders received: 8
Complementary information
Review body
Postal town: Dublin
Postal code: 7
Service from which information about the review procedure may be obtained
Name: Consult legal advisor
Postal town: As applicable
Country: Ireland ๐ฎ๐ช
Source: OJS 2021/S 100-264666 (2021-05-21)
Object
Scope of the procurement
Total value of the procurement: 400 000 EUR ๐ฐ
Notice metadata
Document type: Contract award notice
Regulation: European Union, with participation of GPA countries
Procedure
Type of bid: Not applicable
Reference
Dates
Date dispatched: 2021-05-21 ๐
Publication date: 2021-05-26 ๐
Identifiers
Notice number: 2021/S 100-264666
Refers to notice: 2020/S 146-359578
OJ-S issue: 100
Object
Scope of the procurement
Description of options: 6 x 12 months extensions.
Procedure
Award criteria
Quality criterion (name): Understanding of the project and methodology and programme of work to meet all the requirements
Quality criterion (weighting): 1000
Quality criterion (name): Demonstrate ability to deliver the technical requirements of the tender
Quality criterion (weighting): 2000
Quality criterion (name): Demonstrate experience in the design and implementation of ITSM solutions and the ability to deliver the requirements of the tender in this area
Quality criterion (weighting): 3500
Quality criterion (name): Quality of technical and human resources offered
Cost criterion (name): Utimate Cost
Cost criterion (weighting): 2500
Award of contract
Date of contract conclusion: 2021-04-19 ๐
Name: Alemba Ltd
National registration number: 917777772
Postal address: 1 Tanner House, Tannery Lane
Postal town: Send, Woking
Postal code: GU23 7EF
Country: United Kingdom ๐ฌ๐ง
Phone: +44 2034797900 ๐
E-mail: elzette.wilkinson@alembagroup.com ๐ง
Country: London ๐๏ธ
Name: Cased Dimensions Ltd
National registration number: 9744789E
Postal address: Unit 10A, M:Tek1
Postal town: Monaghan
Postal code: Monaghan
Country: Ireland ๐ฎ๐ช
Phone: +44 7909222065 ๐
E-mail: adam.essex@caseddimensions.com ๐ง
Country: Northern and Western ๐๏ธ
Internet address: http://www.caseddimensions.com ๐
Name: SaaSam UK Ltd
National registration number: 10909173
Postal address: 49 Greek Street
Postal town: London
Postal code: W1D 4EG
Phone: +44 2038723046 ๐
E-mail: talia@saasamgroup.com ๐ง
Internet address: http://www.saasamgroup.com ๐
Name: Unicorn Systems a.s.
National registration number: CZ25110853
Postal address: V Kapslovnฤ 2767/2
Postal town: Praha 3
Postal code: Praha
Country: Czechia ๐จ๐ฟ
Phone: +42 0721732111 ๐
E-mail: jaroslav.pesek@unicorn.com ๐ง
Country: Praha ๐๏ธ
Internet address: http://https://www.unicorn.com/ ๐
Information about tenders
Number of tenders received: 8
Complementary information
Review body
Postal town: Dublin
Postal code: 7
Service from which information about the review procedure may be obtained
Name: Consult legal advisor
Postal town: As applicable
Country: Ireland ๐ฎ๐ช
Source: OJS 2021/S 100-264666 (2021-05-21)
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