Datacentre, Hosting and Information Security Managed Services

Central Bank of Ireland

The contract is for the provision of datacentre hosting, systems management, information security, steady-state and project services.

Deadline

The time limit for receipt of tenders was 2021-09-10. The procurement was published on 2021-08-06.

Suppliers

The following suppliers are mentioned in award decisions or other procurement documents:

Who? What? Where?
Procurement history
Date Document
2021-08-06 Contract notice
2021-09-03 Additional information
2024-04-19 Contract award notice
Contract notice (2021-08-06)
Object
Scope of the procurement
Title: System and support services
Reference number: 2021P076
Short description:
The contract is for the provision of datacentre hosting, systems management, information security, steady-state and project services.
Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: System and support services 📦
Additional CPV: Data equipment 📦
Place of performance
NUTS region: Éire/Ireland 🏙️

Procedure
Procedure type: Competitive procedure with negotiation
Type of bid: Submission for all lots
Award criteria
The most economic tender

Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Body governed by public law
Awarding authority name: Central Bank of Ireland
Postal address: PO Box 559
Postal code: New Wapping Street,
Postal town: Dublin 1
Contact
Internet address: http://www.centralbank.ie 🌏
E-mail: tenders@centralbank.ie 📧
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=194938&B=ETENDERS_SIMPLE 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=194938&B=ETENDERS_SIMPLE 🌏

Reference
Dates
Date dispatched: 2021-08-06 📅
Submission deadline: 2021-09-10 📅
Publication date: 2021-08-11 📅
Identifiers
Notice number: 2021/S 154-409479
Refers to notice: 2021/S 114-299682
OJ-S issue: 154

Object
Scope of the procurement
Estimated total value: 225 000 000 EUR 💰
Short description:
The Central Bank is seeking to procure a full suite of IT services including:
- Datacentre hosting and management, to Uptime institute Tier 3 standards or better
- Network and systems administration and management, including patching and
maintenance, of a mixed virtual and physical estate (predominantly VMware and
Windows based)
- Application & middleware administration and management, including patching and
maintenance
- Cloud management and integration
- Information Security services
- Service management services, including steady-state and project delivery, aligned and
integrated to the Central Bank’s ITIL standards and tooling
The provision of an Uptime Institute-equivalent Tier3 datacentre and migration to this facility will be required as part of the transition tasks.
The Central Bank is in the process of developing and transforming the nature and delivery of its IT services, and the successful Tenderer will be required to both maintain the steady-state running of the Central Bank’s IT systems and partner with the Central Bank to research, design, implement and maintain new IT technologies and ways of working as part of this transformation. The successful Tenderer will therefore have to manage and deliver change projects, both large and small, throughout the duration of the contract. Accordingly, both the scope and value of the contract may vary significantly over its lifetime.
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The requirement is for a single supplier to be accountable for the delivery of all the above services, though this single supplier may form a group in order to use subcontractors for the delivery of individual services over the lifetime of the contract. Interested parties should note there are specific requirements with regards to the provision of security services, which are set out in the attached PQQ.
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Estimated value excluding VAT: 225 000 000 EUR 💰
Duration: 84 months
Description of renewals:
The duration of the Contract is intended to be seven (7) years although the Central Bank has the right to terminate it earlier. The Central Bank also has the right to extend the duration of the Contract by up to three (3) consecutive 12-month periods, so that the Contract may ultimately have a maximum total duration of ten (10) years.
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Legal, economic, financial and technical information
Conditions for participation
Suitability to pursue the professional activity: Please refer to the PQQ document
Economic and financial standing: Please refer to the PQQ document
Technical and professional ability: Please refer to the PQQ document

Procedure
Legal basis: 32014L0024
Time of receipt of tenders: 12:00
Languages in which tenders or requests to participate may be submitted: English 🗣️

Contracting authority
Identity
National registration number: N/a
Contact
Contact point: Michael Kavanagh
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/329 🌏
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=194938&B=ETENDERS_SIMPLE 🌏

Complementary information
Review body
Name: The High Court
Postal address: Inns Quay
Postal town: Dublin 7
Country: Ireland 🇮🇪
E-mail: highcourtcentraloffice@courts.ie 📧
Internet address: https://www.courts.ie 🌏
Information about review deadlines:
As set out at section 7 of the European Communities (Public Authorities’ Contracts) (Review Procedures) Regulations SI 130/2010, as amended
Source: OJS 2021/S 154-409479 (2021-08-06)
Additional information (2021-09-03)
Object
Notice metadata
Document type: Additional information
Common procurement vocabulary (CPV)
Code: Network servers 📦

Reference
Dates
Date dispatched: 2021-09-03 📅
Submission deadline: 2021-09-24 📅
Publication date: 2021-09-08 📅
Identifiers
Notice number: 2021/S 174-454737
Refers to notice: 2021/S 154-409479
OJ-S issue: 174
Source: OJS 2021/S 174-454737 (2021-09-03)
Contract award notice (2024-04-19)
Object
Scope of the procurement
Title: Datacentre, Hosting and Information Security Managed Services
Reference number: 2021P076
Short description:
The Central Bank is seeking to procure a full suite of IT services including: - Datacentre hosting and management, to Uptime institute Tier 3 standards or better - Network and systems administration and management, including patching and maintenance, of a mixed virtual and physical estate (predominantly VMware and Windows based) - Application & middleware administration and management, including patching and maintenance - Cloud management and integration - Information Security services - Service management services, including steady-state and project delivery, aligned and integrated to the Central Bank’s ITIL standards and tooling The provision of an Uptime Institute-equivalent Tier3 datacentre and migration to this facility will be required as part of the transition tasks. The Central Bank is in the process of developing and transforming the nature and delivery of its IT services, and the successful Tenderer will be required to both maintain the steady-state running of the Central Bank’s IT systems and partner with the Central Bank to research, design, implement and maintain new IT technologies and ways of working as part of this transformation. The successful Tenderer will therefore have to manage and deliver change projects, both large and small, throughout the duration of the contract. Accordingly, both the scope and value of the contract may vary significantly over its lifetime. The requirement is for a single supplier to be accountable for the delivery of all the above services, though this single supplier may form a group in order to use subcontractors for the delivery of individual services over the lifetime of the contract. Interested parties should note there are specific requirements with regards to the provision of security services.
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Type of contract: Services
Products/services: System and support services 📦
Estimated value excluding VAT: 225 000 000 EUR 💰
Total value of the procurement (excluding VAT): 225 000 000 EUR 💰
Description
Internal identifier: 2021P076
Additional information:
Having regard to the nature of the Central Bank’s requirements, the contract value identified in this notice represents the Central Bank’s best estimate at the time of award rather than a fixed value. The final value of the contract may be higher or lower than the estimated figure.
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Country: Ireland 🇮🇪
Place of performance: Dublin 🏙️
Duration
Start date: 2024-03-28 📅
End date: 2031-05-15 📅
Information about options
Options ✅
Description of options:
The duration of the Contract is intended to be seven (7) years although the Central Bank has the right to terminate it earlier. The Central Bank also has the right to extend the duration of the Contract by up to three (3) consecutive 12-month periods, so that the Contract may ultimately have a maximum total duration of ten (10) years
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Award criteria
Quality criterion (name): Quality - 750 Marks
Price ✅
Title
Lot Identification Number: LOT-0001

Procedure
Type of procedure
Negotiated procedure with prior call for competition ✅
Legal basis: Directive 2014/24/EU

Award of contract
A contract/lot is awarded ✅
Lot Identification Number: LOT-0001
Contract Number: 2021P076
Date of conclusion of the contract: 2024-03-28 📅
Title: Datacentre, Hosting and Information Security Managed Services
Information about tenders
Number of tenders received: 4
Tender identifier: 2021P076
Identifier of lot or group of lots: LOT-0001
Name and address of the contractor
Name: HCL Technologies UK Ltd
National registration number: 8658132
Postal address: 70, 6th Floor
Gracechruch Street
Postal code: EC3V 0XL
Postal town: London
Country: United Kingdom 🇬🇧
E-mail: eas-hclsalessup@hcl.com 📧
Phone: +44 1784480900 📞
URL: https://www.hcltech.com/ 🌏

Contracting authority
Name and addresses
Name: Central Bank of Ireland
National registration number: n/a
Postal address: New Wapping Street, North Wall Quay, Dublin 1
Postal code: D01 F7X3
Postal town: Dublin
Country: Ireland 🇮🇪
E-mail: procurementcompliance@centralbank.ie 📧
Phone: +353 (0) 1 2246000 📞
Fax: +353 (0) 1 2245550 📠
URL: http://www.centralbank.ie 🌏
Address of the buyer profile: http://www.centralbank.ie 🌏
Type of the contracting authority
Body governed by public law
Main activity
Economic and financial affairs

Complementary information
Review body
Name: The High Court of Ireland
National registration number: The High Court of Ireland
Department: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
E-mail: highcourtcentraloffice@courts.ie 📧
Phone: +353 1 8886000 📞
Review procedure
Precise information on deadline(s) for review procedures:
As set out at regulation 7 of the European Communities (Public Authorities' Contracts) (Review Procedures) Regulations SI 130/2010, as amended.
Source: OJS 2024/S 079-236388 (2024-04-19)
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