Provision of Managed ICT Services to The Arts Council

Arts Council

ICT Managed Services including support and maintenance, additional ICT Support and ICT Projects for The Arts Council.
1.3 This public procurement competition ("Competition") is divided into two (2) lots (each a “Lot”) as described below. Each Lot will result in a separate contract (each a "Services Contract").
Lot 1- ICT Managed Service - management and support of the Contracting Authority’s cloud CRM system and development as described in Section 2.1 of Appendix 1 ("Lot 1 Services").
Lot 2 - ICT Managed Service - management and support of the Contracting Authority's fully functional network infrastructure as described in Section 2.2 of Appendix 1 ("Lot 2 Services").

Deadline

The time limit for receipt of tenders was 2022-01-21. The procurement was published on 2021-11-24.

Suppliers

The following suppliers are mentioned in award decisions or other procurement documents:

Who? What? Where?
Procurement history
Date Document
2021-11-24 Contract notice
2022-05-30 Contract award notice
2023-06-07 Modification of a contract/concession during its term
2023-06-19 Modification of a contract/concession during its term
Contract notice (2021-11-24)
Object
Scope of the procurement
Title: Computer-related professional services
Short description:
ICT Managed Services including support and maintenance, additional ICT Support and ICT Projects for The Arts Council. 1.3 This public procurement competition ("Competition") is divided into two (2) lots (each a “Lot”) as described below. Each Lot will result in a separate contract (each a "Services Contract"). Lot 1- ICT Managed Service - management and support of the Contracting Authority’s cloud CRM system and development as described in Section 2.1 of Appendix 1 ("Lot 1 Services"). Lot 2 - ICT Managed Service - management and support of the Contracting Authority's fully functional network infrastructure as described in Section 2.2 of Appendix 1 ("Lot 2 Services").
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Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union
Common procurement vocabulary (CPV)
Code: Computer-related professional services 📦
Additional CPV: IT services: consulting, software development, Internet and support 📦
Place of performance
NUTS region: Éire/Ireland 🏙️

Procedure
Procedure type: Open procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender

Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: National or federal Agency/Office
Awarding authority name: Arts Council
Postal address: 70 Merrion Square
Postal code: Dublin D02 NY52
Postal town: Dublin
Contact
Internet address: http://www.artscouncil.ie 🌏
E-mail: ann@publicprocurement.ie 📧
Phone: +353 16180200 📞
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=202807&B=ETENDERS_SIMPLE 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=202807&B=ETENDERS_SIMPLE 🌏

Reference
Dates
Date dispatched: 2021-11-24 📅
Submission deadline: 2022-01-21 📅
Publication date: 2021-11-29 📅
Identifiers
Notice number: 2021/S 231-609112
OJ-S issue: 231

Object
Scope of the procurement
Short description:
ICT Managed Services including support and maintenance, additional ICT Support and ICT Projects for The Arts Council.
1.3 This public procurement competition ("Competition") is divided into two (2) lots (each a “Lot”) as described below. Each Lot will result in a separate contract (each a "Services Contract").
Lot 1- ICT Managed Service - management and support of the Contracting Authority’s cloud CRM system and development as described in Section 2.1 of Appendix 1 ("Lot 1 Services").
Lot 2 - ICT Managed Service - management and support of the Contracting Authority's fully functional network infrastructure as described in Section 2.2 of Appendix 1 ("Lot 2 Services").
Estimated total value: 3 000 000 EUR 💰
Title of the lot: Lot 1 - ICT Managed Services - Management and Support of AC’s cloud CRM system and Development
Lot number: 1
Duration: 36 months
Description of renewals:
The Contracting Authority reserves the right to extend for a period or periods of up to one (1) year with a maximum of two such extensions on the same terms and conditions, subject to the Contracting Authority’s obligations at law
Title of the lot: Lot 2 - ICT Managed Service - Management and support of the AC’s fully functional network
Lot number: 2

Procedure
Legal basis: 32014L0024
Time of receipt of tenders: 15:00
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tender opening date: 2022-01-21 📅
Tender opening time: 15:00

Contracting authority
Identity
National registration number: N/a
Contact
Contact point: Ann Clarke
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/1241 🌏
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=202807&B=ETENDERS_SIMPLE 🌏

Complementary information
Review body
Name: High Court
Postal town: Dublin
Country: Ireland 🇮🇪
Source: OJS 2021/S 231-609112 (2021-11-24)
Contract award notice (2022-05-30)
Object
Scope of the procurement
Total value of the procurement: 1 437 820 EUR 💰
Notice metadata
Document type: Contract award notice

Procedure
Type of bid: Not applicable

Reference
Dates
Date dispatched: 2022-05-30 📅
Publication date: 2022-06-03 📅
Identifiers
Notice number: 2022/S 107-301072
Refers to notice: 2021/S 231-609112
OJ-S issue: 107

Procedure
Award criteria
Quality criterion (name): Quality
Quality criterion (weighting): 700
Price (weighting): 300

Award of contract
Date of contract conclusion: 2022-05-27 📅
Name: Ergoservices Ltd
Postal address: 1st Floor, Block T, East Point Business Park
Postal town: Dublin
Country: Ireland 🇮🇪
Date of contract conclusion: 2022-05-01 📅
Name: Qualcom Systems Ltd ("Qualcom")
Postal address: Qualcom House, 3-4 Kevin Street Lower,
Information about tenders
Number of tenders received: 3
1
Source: OJS 2022/S 107-301072 (2022-05-30)
Modification of a contract/concession during its term (2023-06-07)
Object
Scope of the procurement
Total value of the procurement: 2 542 000 EUR 💰
Notice metadata
Document type: Modification of a contract/concession during its term

Procedure
Award criteria
Not applicable

Reference
Dates
Date dispatched: 2023-06-07 📅
Publication date: 2023-06-12 📅
Identifiers
Notice number: 2023/S 111-349276
Refers to notice: 2022/S 107-301072
OJ-S issue: 111

Object
Scope of the procurement
Title of the lot: ICT Managed Service
Short description:
Lot 1 - ICT Managed Services - Management and Support of AC’s cloud CRM system and Development
Duration: 60 months

Award of contract
Name: Ergoservices Limited
Postal code: D3
Total value of the procurement: 2 542 000 EUR 💰
Source: OJS 2023/S 111-349276 (2023-06-07)
Modification of a contract/concession during its term (2023-06-19)
Object
Scope of the procurement
Total value of the procurement: 3 012 075 EUR 💰

Reference
Dates
Date dispatched: 2023-06-19 📅
Publication date: 2023-06-22 📅
Identifiers
Notice number: 2023/S 119-377336
OJ-S issue: 119

Object
Scope of the procurement
Short description: ICT Managed Services

Award of contract
Total value of the procurement: 3 012 075 EUR 💰
Source: OJS 2023/S 119-377336 (2023-06-19)
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Suppliers:
Ergoservices Limited Ergoservices Ltd Qualcom Systems Ltd ("Qualcom")
Products/services:
IT services: consulting, software... Software programming and consultancy services Systems and technical consultancy services Information systems or technology... Information technology services Project management consultancy services System quality assurance planning services System and support services Helpdesk and support services Helpdesk services