Provision of an IT Service Management (ITSM) Service Desk Solution
Department of Public Expenditure and Reform
This public procurement competition relates to the provision and implementation of a IT Service Management (ITSM) based Service Desk Solution for the Office of the Government Chief Information Officer (OGCIO). The Office of the Government Chief Information Officer (OGCIO) is a division of the Department of Public Expenditure and Reform.
DeadlineThe time limit for receipt of tenders was 2022-11-14. The procurement was published on 2022-10-05.
SuppliersThe following suppliers are mentioned in award decisions or other procurement documents:
Who? What?- • Communication software package › IT software package
- • Software package and information systems › Miscellaneous software package and computer systems
- • Helpdesk and support services › Helpdesk services
- • IT services: consulting, software development, Internet and support › Computer-related services
Procurement history
| Date | Document |
|---|---|
| 2022-10-05 | Contract notice |
| 2023-08-24 | Contract award notice |
Contract notice (2022-10-05)
Object
Scope of the procurement
Title: Computer-related services
Reference number: PM407-RFT-1
Short description:
“This public procurement competition relates to the provision and implementation of a IT Service Management (ITSM) based Service Desk Solution for the Office...”
Show more
Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union
Common procurement vocabulary (CPV)
Code: Computer-related services 📦
Additional CPV: Software package and information systems 📦
Place of performance
NUTS region: Éire/Ireland 🏙️
Procedure
Procedure type: Open procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender
Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Ministry or any other national or federal authority
Awarding authority name: Department of Public Expenditure and Reform
Postal address: Government Buildings
Postal code: Upr Merrion Street
Postal town: Dublin
Contact
Internet address: https://www.gov.ie/en/organisation/department-of-public-expenditure-and-reform/ 🌏
E-mail: thomas.bohan@per.gov.ie 📧
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=226050&B=ETENDERS_SIMPLE 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=226050&B=ETENDERS_SIMPLE 🌏
Reference
Dates
Date dispatched: 2022-10-05 📅
Submission deadline: 2022-11-14 📅
Publication date: 2022-10-10 📅
Identifiers
Notice number: 2022/S 195-553510
OJ-S issue: 195
Object
Scope of the procurement
Estimated total value: 1 000 000 EUR 💰
Estimated value excluding VAT: 1 000 000 EUR 💰
Duration: 48 months
Description of renewals:
“See Section 1.5 of the tender document”
Procedure
Legal basis: 32014L0024
Time of receipt of tenders: 13:00
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tender opening date: 2022-11-14 📅
Tender opening time: 13:00
Contracting authority
Identity
National registration number: N/a
Contact
Contact point: Thomas Bohan
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/1887 🌏
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=226050&B=ETENDERS_SIMPLE 🌏
Complementary information
Review body
Name: The High Court
Postal address: The Four Courts
Postal town: Dublin
Country: Ireland 🇮🇪
Source: OJS 2022/S 195-553510 (2022-10-05)
Object
Scope of the procurement
Title: Computer-related services
Reference number: PM407-RFT-1
Short description:
“This public procurement competition relates to the provision and implementation of a IT Service Management (ITSM) based Service Desk Solution for the Office...”
Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union
Common procurement vocabulary (CPV)
Code: Computer-related services 📦
Additional CPV: Software package and information systems 📦
Place of performance
NUTS region: Éire/Ireland 🏙️
Procedure
Procedure type: Open procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender
Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Ministry or any other national or federal authority
Awarding authority name: Department of Public Expenditure and Reform
Postal address: Government Buildings
Postal code: Upr Merrion Street
Postal town: Dublin
Contact
Internet address: https://www.gov.ie/en/organisation/department-of-public-expenditure-and-reform/ 🌏
E-mail: thomas.bohan@per.gov.ie 📧
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=226050&B=ETENDERS_SIMPLE 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=226050&B=ETENDERS_SIMPLE 🌏
Reference
Dates
Date dispatched: 2022-10-05 📅
Submission deadline: 2022-11-14 📅
Publication date: 2022-10-10 📅
Identifiers
Notice number: 2022/S 195-553510
OJ-S issue: 195
Object
Scope of the procurement
Estimated total value: 1 000 000 EUR 💰
Estimated value excluding VAT: 1 000 000 EUR 💰
Duration: 48 months
Description of renewals:
“See Section 1.5 of the tender document”
Procedure
Legal basis: 32014L0024
Time of receipt of tenders: 13:00
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tender opening date: 2022-11-14 📅
Tender opening time: 13:00
Contracting authority
Identity
National registration number: N/a
Contact
Contact point: Thomas Bohan
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/1887 🌏
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=226050&B=ETENDERS_SIMPLE 🌏
Complementary information
Review body
Name: The High Court
Postal address: The Four Courts
Postal town: Dublin
Country: Ireland 🇮🇪
Source: OJS 2022/S 195-553510 (2022-10-05)
Contract award notice (2023-08-24)
Object
Scope of the procurement
Total value of the procurement: 1 000 000 EUR 💰
Notice metadata
Document type: Contract award notice
Procedure
Type of bid: Not applicable
Reference
Dates
Date dispatched: 2023-08-24 📅
Publication date: 2023-08-29 📅
Identifiers
Notice number: 2023/S 165-520545
Refers to notice: 2022/S 195-553510
OJ-S issue: 165
Procedure
Award criteria
Quality criterion (name): Quality of the Response to the Functional Requirements
Quality criterion (weighting): 40%
Quality criterion (name): Quality of the Response to the Data Privacy and Data Security Requirements
Quality criterion (weighting): 10%
Quality criterion (name): Quality of the Response to the Solution Maturity, Solution Support and Solution Support Resources
Quality criterion (weighting): 8%
Quality criterion (name): Quality of the Response of the Delivery and Implementation Methodology
Quality criterion (weighting): 7%
Quality criterion (name): Quality of the Response of the Solution Provider's Environmental and Sustainability Standards
Quality criterion (weighting): 5%
Cost criterion (name): Costs
Cost criterion (weighting): 30%
Award of contract
Date of contract conclusion: 2023-04-14 📅
Name: Softcat Ltd
Postal town: Dublin
Country: Ireland 🇮🇪
Dublin 🏙️
Total value of the procurement: 1 000 000 EUR 💰
Information about tenders
Number of tenders received: 7
Source: OJS 2023/S 165-520545 (2023-08-24)
Object
Scope of the procurement
Total value of the procurement: 1 000 000 EUR 💰
Notice metadata
Document type: Contract award notice
Procedure
Type of bid: Not applicable
Reference
Dates
Date dispatched: 2023-08-24 📅
Publication date: 2023-08-29 📅
Identifiers
Notice number: 2023/S 165-520545
Refers to notice: 2022/S 195-553510
OJ-S issue: 165
Procedure
Award criteria
Quality criterion (name): Quality of the Response to the Functional Requirements
Quality criterion (weighting): 40%
Quality criterion (name): Quality of the Response to the Data Privacy and Data Security Requirements
Quality criterion (weighting): 10%
Quality criterion (name): Quality of the Response to the Solution Maturity, Solution Support and Solution Support Resources
Quality criterion (weighting): 8%
Quality criterion (name): Quality of the Response of the Delivery and Implementation Methodology
Quality criterion (weighting): 7%
Quality criterion (name): Quality of the Response of the Solution Provider's Environmental and Sustainability Standards
Quality criterion (weighting): 5%
Cost criterion (name): Costs
Cost criterion (weighting): 30%
Award of contract
Date of contract conclusion: 2023-04-14 📅
Name: Softcat Ltd
Postal town: Dublin
Country: Ireland 🇮🇪
Dublin 🏙️
Total value of the procurement: 1 000 000 EUR 💰
Information about tenders
Number of tenders received: 7
Source: OJS 2023/S 165-520545 (2023-08-24)
New procurements in related categories 🆕