2022-09-08External IT Support (University College Dublin ( UCD ))
University College Dublin (UCD) wishes to establish a single party framework
agreement with a competent service provider for the provision of External IT
Support Services. Full details available in the tender document attached and
available to download from www.etenders.gov.ie
View the procurement »
2022-04-08RTÉ IT Helpdesk and Managed Support Services (Raidio Teilifis Eireann ( RTÉ ))
RTÉ invites submissions from suitable competent suppliers for the supply of an IT Helpdesk and Managed Support Service as follows:
Provide an offsite Service Desk function which will include:
• Ticket resolution, where tickets are generated by RTÉ end users using software to be provided as a result of this Tender.
• Where the ticket cannot be resolved offsite by the vendor, assign it to the appropriate RTÉ Resolver Group.
• Work with RTÉ resolver teams to proactively drive the volume of tickets lower and …
View the procurement » Mentioned suppliers:Atos IT Solutions and Services Limited
2022-01-28ICT Managed Service Provider (Irish Aviation Authority (IAA/CAR))
The newly forming Irish Aviation Authority (IAA) which comprises of the current IAA Safety Regulation Division and the Commission for Aviation Regulation - CAR, are seeking tenders from suitably qualified service providers for the provision of a comprehensive outsourced ICT Managed Service. It is expected that a contract will be awarded in May 2022 for commencement in July 2022.
View the procurement »
2021-11-24Provision of Managed ICT Services to The Arts Council (Arts Council)
ICT Managed Services including support and maintenance, additional ICT Support and ICT Projects for The Arts Council.
1.3 This public procurement competition ("Competition") is divided into two (2) lots (each a “Lot”) as described below. Each Lot will result in a separate contract (each a "Services Contract").
Lot 1- ICT Managed Service - management and support of the Contracting Authority’s cloud CRM system and development as described in Section 2.1 of Appendix 1 ("Lot 1 Services").
Lot 2 - ICT Managed …
View the procurement » Mentioned suppliers:Ergoservices LimitedErgoservices LtdQualcom Systems Ltd ("Qualcom")
2021-06-21Teagasc ICT Managed Service (Teagasc)
A single party framework for the supply of ICT Managed Services — to include Level 1, Level 2 and Level 3 services covering services desk, deskside support, and back office infrastructure management, operated under a single managed service.
See attached documentation for additional information.
View the procurement » Mentioned suppliers:IT Alliance Group
2021-06-11Provision of an ICT Managed Service (Grangegorman Development Agency)
The Grangegorman Development Agency (GDA/the Agency) is seeking a turnkey solution for the provision of a managed IT support service. The service will manage data on servers either in-house or in the cloud, to enable document sharing, printing, storage, backup and recovery, and a secure ICT infrastructure for the Agency’s Data. The Agency operates in Microsoft 365 and is seeking a service provider for IT infrastructure, support, consultancy and training for hardware and software.
View the procurement »
2021-01-13Provision of Contact Management and Business Administration Services (National Transport Authority)
The National Transport Authority requires the provision of contact management and business administration services under five (5) service categories. These service categories are as follows:
• Service Category 1: Information provision service;
• Service Category 2: Booking service;
• Service Category 3: Business analysis and administration support service;
• Service Category 4: Back office administration and fulfilment service; and
• Service Category 5: General reception call services.
Further details …
View the procurement » Mentioned suppliers:SGS Ireland Ld
2020-12-1620/095 — Step 1 — Single Party Framework for the Supply of Contact Centre Services to Gas Networks Ireland (Ervia)
Gas Networks Ireland is committed to meeting customer expectations with the objective of establishing trust and reputation for excellent customer service. Providing a quality and flexible service to customers, one that helps to strengthen the company’s core values and sustainability ethos is paramount for Gas Networks Ireland.
Gas Networks Ireland requires the provision of a multi-channel contact centre and associated administration services for business and domestic customers.
As per PQQ Doc.
View the procurement » Mentioned suppliers:Fexco Limited
2020-12-09Supply of IT Managed Services (Financial Services and Pensions Ombudsman)
The Financial Services and Pensions Ombudsman is seeking to appoint a suitably experienced and qualified contractor to provide an ICT Managed service to replace the existing internal provision of such services. This managed service will include ICT infrastructure, backup, disaster recovery and security assessment. In addition to providing managed services, the contractor is expected to provide project-based services to manage and deliver change.
View the procurement » Mentioned suppliers:PFH Technology Group
2020-12-01Provision of ICT Helpdesk Service (Department of Health)
The Department is seeking tenders for the provision of a quality, onsite and remote ICT Helpdesk to support staff across the Department and its supported agencies in order to support, maintain and enhance ICT services.
View the procurement »
2020-10-15Provision of a Case Management System (National Council for Special Education)
Provision of a case management system for NCSE
The NCSE provide support to almost 4 000 schools in the Republic of Ireland. NCSE are looking to procure an online case management system that allows each school submit online support requests to the NCSE. Each school will have a unique login on the system that gives them access to their own customer portal where they can submit support requests and also monitor support requests they have already submitted to the NCSE. Each support request is assigned a …
View the procurement »
2020-09-04Next Generation Ticketing (National Transport Authority)
The authority intends to procure a nationwide multi-modal Account Based Ticketing (ABT) system supporting both public and private operated transport services, with the eventual aim of enabling the provision of Mobility as a Service 'MaaS' type offerings. The solution is expected to include the delivery of a fully functioning and fit for purpose ABT back office system including all necessary equipment, hosting, software, services and supporting systems. The solution is also expected to include the supply, …
View the procurement »
2020-09-04Provision of an ICT Helpdesk Service (Department of Health)
An efficient and professional ICT Helpdesk is required to provide quality, onsite and remote resources to support, maintain and enhance ICT services and to support staff across the Department and its supported agencies.
View the procurement »
2019-07-19Outsourced Business Process Services to Support SEAI Programmes (Sustainable Energy Authority of Ireland)
The Sustainable Energy Authority of Ireland (SEAI) was established under the Sustainable Energy Act 2002. It works with the public, businesses, government and communities to achieve a cleaner energy future. The objective of this RFT is to identify and appoint a suitably resourced multi-disciplined customer and business process services provider to efficiently and effectively support the delivery of SEAI programmes.
The successful service provider will be responsible for all elements of the Outsourced …
View the procurement » Mentioned suppliers:FEXCO Unlimited Company
2019-07-01Managed IT Service (Irish Blood Transfusion Service)
The IBTS wishes to tender for a managed service contract to support their IT Infrastructure.
The IBTS is seeking an innovative service partner who can provide a process driven, proactive, managed service that is flexible enough to integrate with its existing requirements while operating to the highest standards and facilitating future developments.
The service provider will be expected to provide a 24/7 Service Desk, On-site Deskside Support, back office infrastructure support and service management …
View the procurement »
2019-06-28Case Management System (Central Statistics Office)
The provision of a dynamic and editable Integrated Case Management System (CMS), including support services, for use on smart devices for the Census Field Operation. The CMS Solution proposed must allow the CSO to create digital forms which will provide enumerators with the functionality they need to complete the 10-week census field operation.
View the procurement » Mentioned suppliers:Stroma Certification Ltd
2019-02-26146648 (Dublin City Council)
DCC wishes to engage a suitable vendor to provide a a 24 x 7 x 365 managed security service encompassing a Security Operations Centre (SOC) and a Security Information and Event Management (SIEM) solution which it is proposed to implement on a phased basis. Please see tender documents for further details.
The framework period will initially be for 2 years with the possibility of extending it by 2 further periods of 1 year each, following satisfactory performance of the supplier and at the sole discretion of DCC.
View the procurement » Mentioned suppliers:Zinopy Ltd
2018-12-04Single Party Framework for the Supply of Contact Centre Services to Irish Water (Irish Water)
Irish Water is committed to meeting customer expectations with the objective of establishing trust and reputation for excellent customer service. Providing an excellent service to customers that meets customers evolving needs and requirements, while taking into account the challenges faced with Ireland's dated water/wastewater system is a key priority for the company. Refer to PQQ document.
View the procurement » Mentioned suppliers:Capita Customer Solutions Ltd
2018-11-14Provision of Support and Maintenance for Microsoft NAV (Central Bank of Ireland)
This public procurement competition is seeking a service provider to provide routine support and maintenance including live system support, making minor changes to existing functionality, as required; and expert advice and assistance in relation to project work. This would include contributing NAV expertise and customising NAV as required to facilitate future system changes. These changes may include amendments to the customised NAV functionalities, and any other NAV related changes required.
View the procurement » Mentioned suppliers:Datapac Ltd
2018-11-01Competition for the Provision of Leap Operations Services (National Transport Authority)
The performance of the contract will require the provision of services during the following 3 main phases, as set out below.
Phase 1: Mobilisation and Transition Management Services
The service provider will be required to proactively manage the mobilisation and transition activities.
Phase 2: Operations Services
Following the successful implementation of Phase 1, the service provider will be required to manage the delivery of operational services.
Phase 3: Contract Termination and Handover
The service …
View the procurement » Mentioned suppliers:Cubic Transportation Limited
2018-07-23Competition for the Provision of Tax Saver website and operations services (National Transport Authority)
The Authority aims to provide an accessible single point for employers to order Tax Saver tickets, offering a user-friendly system for employers and employees alike, with the aim of increasing the use of public transportation by making it easier for employers to participate in the Tax Saver scheme, thus increasing the number of Tax Saver tickets being purchased by commuters.
In this regard, the Authority is seeking to engage a suitable party to carry out the requirements as set out in Section II.2.4.
View the procurement » Mentioned suppliers:Global Entserv Solutions Ireland Ltd (DXC...
2017-12-20Pasturebase Ireland Farmline Service (Teagasc)
In summary the services comprise the provision of a farmline help service to users of Pasturebase Ireland. A telephone, email and online helpline service to Farmer users of Pasturebase, providing Information Systems help on usage and access to PBI and logging and management of system issues. The service includes the provision of an online help centre, regular reporting of service and activity levels for the Farmline, and a drawdown facility for providing technical training sessions for users and …
View the procurement »
2017-10-27SharePoint Support Services (EirGrid plc)
EirGrid has a requirement for a SharePoint Consultant who will provide a number of SharePoint Support Services. The Scope of Requirements is expected to include, but is not limited to:
— Provision of support for all EirGrid Group SharePoint environments and all current versions of SharePoint — 2007 and 2013.
— Provision of Support for the EirGrid Extranet which uses SharePoint on-line.
— Expertise in Nintex work-flow design and build.
See attached Information Memorandum and Pre-Qualification …
View the procurement » Mentioned suppliers:Storm Technology Ltd