Provision of a Case Management System
National Council for Special Education
Provision of a case management system for NCSE
The NCSE provide support to almost 4 000 schools in the Republic of Ireland. NCSE are looking to procure an online case management system that allows each school submit online support requests to the NCSE. Each school will have a unique login on the system that gives them access to their own customer portal where they can submit support requests and also monitor support requests they have already submitted to the NCSE. Each support request is assigned a unique ticket number. The case management system will also have an admin portal, where NCSE staff (agents) will receive the support tickets submitted by the school. These tickets will be automatically assigned to them based on information submitted by the school when the school raises the support ticket. These staff(agents) will then process the support ticket and feedback to the school using the case management system before closing the support ticket.
The time limit for receipt of tenders was 2020-11-17. The procurement was published on 2020-10-15.
Who? What?- • Database systems › Database software package
- • Database systems › Database-management system
- • Helpdesk and support services › Helpdesk services
- • Data-processing services › Data capture services
- • Data-processing services › Data collection and collation services
- • Data-processing services › Data analysis services
- • Data-processing services › Data storage services
- • Data-processing services › Data transmission services
- • Database services › Data management services
| Date | Document |
|---|---|
| 2020-10-15 | Contract notice |
Object
Scope of the procurement
Title: Data capture services
Reference number: Case Management System
Short description:
“Provision of a case management system for NCSE The NCSE provide support to almost 4 000 schools in the Republic of Ireland. NCSE are looking to procure an...”
Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union
Common procurement vocabulary (CPV)
Code: Data capture services 📦
Additional CPV: Database software package 📦
Place of performance
NUTS region: Mid-East 🏙️
Procedure
Procedure type: Open procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender
Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: National or federal Agency/Office
Awarding authority name: National Council for Special Education
Postal address: 1-2 Mill Street
Postal town: Trim
Contact
Internet address: http://www.ncse.ie 🌏
E-mail: rowan.dardis@ncse.ie 📧
Phone: +353 16033269 📞
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=176016&B=ETENDERS_SIMPLE 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=176016&B=ETENDERS_SIMPLE 🌏
Reference
Dates
Date dispatched: 2020-10-15 📅
Submission deadline: 2020-11-17 📅
Publication date: 2020-10-20 📅
Identifiers
Notice number: 2020/S 204-496620
OJ-S issue: 204
Additional information
“Provision of case management system to NCSE.”
Object
Scope of the procurement
Short description:
“Provision of a case management system for NCSE”
“The NCSE provide support to almost 4 000 schools in the Republic of Ireland. NCSE are looking to procure an online case management system that allows each...”
Estimated total value: 250 000 EUR 💰
Short description:
“Provision of case management system to NCSE.”
Estimated value excluding VAT: 250 000 EUR 💰
Duration: 24 months
Description of renewals:
“The contracting authority reserves the right to extend the term of the contract for a period of 1 year with a maximum of 2 such extensions on the same terms...”
Additional information:
“Provision of case management system to NCSE.”
Place of performance
Main site or place of performance:
“Trim.”
Procedure
Legal basis: 32014L0024
Time of receipt of tenders: 18:00
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tender opening date: 2020-11-17 📅
Tender opening time: 18:00
Contracting authority
Identity
National registration number: N/a
Contact
Contact point: Rowan Dardis
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/556 🌏
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=176016&B=ETENDERS_SIMPLE 🌏
Complementary information
Review body
Name: The High Court of Ireland
Postal town: Dublin
Country: Ireland 🇮🇪
Information about review deadlines:
“Please consult with your own legal advisors.”
Source: OJS 2020/S 204-496620 (2020-10-15)
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