Competition for the Provision of Tax Saver website and operations services

National Transport Authority

The Authority aims to provide an accessible single point for employers to order Tax Saver tickets, offering a user-friendly system for employers and employees alike, with the aim of increasing the use of public transportation by making it easier for employers to participate in the Tax Saver scheme, thus increasing the number of Tax Saver tickets being purchased by commuters.
In this regard, the Authority is seeking to engage a suitable party to carry out the requirements as set out in Section II.2.4.

Deadline

The time limit for receipt of tenders was 2018-08-29. The procurement was published on 2018-07-23.

Suppliers

The following suppliers are mentioned in award decisions or other procurement documents:

• Global Entserv Solutions Ireland Ltd (DXC Technology)

Who?

• National Transport Authority

What?

Where?

• Eastern and Midland › Dublin

Procurement history

Date	Document
2018-07-23	Contract notice
2020-04-17	Contract award notice

Contract notice (2018-07-23)
Object
Scope of the procurement
Title: Business services: law, marketing, consulting, recruitment, printing and security
Short description:

The Authority aims to provide an accessible single point for employers to order Tax Saver tickets, offering a user-friendly system for employers and employees alike, with the aim of increasing the use of public transportation by making it easier for employers to participate in the Tax Saver scheme, thus increasing the number of Tax Saver tickets being purchased by commuters. In this regard, the Authority is seeking to engage a suitable party to carry out the requirements as set out in Section II.2.4.

Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: Business services: law, marketing, consulting, recruitment, printing and security 📦
Additional CPV: Smart cards 📦
Place of performance
NUTS region: Ireland 🏙️

Procedure
Procedure type: Restricted procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender

Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: National or federal Agency/Office
Awarding authority name: National Transport Authority
Postal address: Dun Sceine, Iveagh Court, Harcourt Lane
Postal code: D02 WT20
Postal town: Dublin 2
Contact
Internet address: https://nationaltransport.ie 🌏
E-mail: procurement@nationaltransport.ie 📧
Phone: +353 1-8798362 📞
Fax: +353 1-8798333 📠
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=132583&B=ETENDERS_SIMPLE 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=132583&B=ETENDERS_SIMPLE 🌏

Reference
Dates
Date dispatched: 2018-07-23 📅
Submission deadline: 2018-08-29 📅
Publication date: 2018-07-26 📅
Identifiers
Notice number: 2018/S 142-324722
OJ-S issue: 142
Additional information

The Contracting Authority will not be responsible for any costs, charges or expenses incurred by candidates or tenderers relating to this contract award procedure irrespective of the outcome of the competition, or if the competition is postponed or cancelled. All costs incurred by interested parties in participating in this competition must be borne by them. Any contract award will be subject to a number of preconditions, including production of a current tax clearance certificate or tax clearance statement from the Revenue Commissioners in Ireland. The Contracting Authority may terminate this competition (or any part thereof), change the basis of and the procedures for the bidding process, at any time, or procure the project by alternative means if it appears that the project can thereby be more advantageously procured. The most economically advantageous or any tender will not automatically be accepted. Refer to procurement documents for further information.

Object
Scope of the procurement
Short description:

In this regard, the Authority is seeking to engage a suitable party to carry out the requirements as set out in Section II.2.4.

The Tax Saver Commuter Ticket Scheme was established in Ireland in 2000 as an incentive to encourage more people to avail of public transport and the Authority is seeking to engage a suitable party to, in summary:

— manage the day-to-day running of the Tax Saver system resulting from this competition,

— design, develop, test, commission and host an integrated Tax Saver system,

— provide production,test, staging, training, load and business continuity environments,

— provide monitoring dashboard showing status of system components,

— conduct regular vulnerability checks and penetration tests on the Tax Saver system,

— manage Tax Saver information security and data protection,

— manage Tax Saver scheme finances, including exception handling, reconciling transactions and payments, interfacing to banks and effecting settlement, processing commissions, debt collection and other claims,

— manage orders and fulfilment to deliver personalised tickets via Leap Cards or mTicketing or other ticket channels (if so requested by NTA),

— manage operational risks,

— provide customer service via phone, email, web and social media,

— prepare reports,

— manage changes and enhancements to Tax Saver system for production, test and certification, business continuity environments,

— carry out IT and project services,

— facilitate and support external financial and IT security audits, and

— carry out such other services as are required to promote the effective operation of the Tax Saver scheme.

Duration: 60 months
Description of renewals:

It is anticipated that the term of the Contract will be for 5 years from the date of entry, with options for the Authority to extend the term for any period or succession of periods up to a further 5 years. The option to extend rests solely with the Authority.

Place of performance
Main site or place of performance: Ireland.

Legal, economic, financial and technical information
Conditions for participation
Suitability to pursue the professional activity: As set out in the procurement documents.
Contract execution
Contract performance conditions: As set out in the procurement documents.

Procedure
Legal basis: 32014L0024
Envisaged number of candidates: 6
Objective criteria for choosing the limited number of candidates: As set out in the procurement documents.
Time of receipt of tenders: 12:00
Languages in which tenders or requests to participate may be submitted: English 🗣️

Contracting authority
Identity
National registration number: N/a
Contact
Contact point: Mark Bradwell
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/1149 🌏
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=132583&B=ETENDERS_SIMPLE 🌏

Reference
Additional information

The most economically advantageous or any tender will not automatically be accepted.

Refer to procurement documents for further information.

Complementary information
Review body
Name: High Court of Ireland
Postal address: Four Courts, Ground Floor (East Wing), Inns Quay
Postal town: Dublin 7
Postal code: D7
Country: Ireland 🇮🇪
Phone: +353 18886000 📞
E-mail: highcourtcentraloffice@courts.ie 📧
Fax: +353 18886125 📠
Internet address: http://www.courts.ie 🌏
Information about review deadlines:

As set out in SI nº 130/2010 European Communities (Public Authorities' Contracts) (Review Procedures) Regulations 2010 (in particular Regulation 7 thereof).

Source: OJS 2018/S 142-324722 (2018-07-23)

Contract award notice (2020-04-17)
Object
Scope of the procurement
Reference number: 137244
Short description:

The Authority aims to provide an accessible single point for employers to order Tax Saver tickets, offering a user-friendly system for employers and employees alike, with the aim of increasing the use of public transportation by making it easier for employers to participate in the Tax Saver scheme, thus increasing the number of Tax Saver tickets being purchased by commuters. In this regard, the Authority is seeking to engage a suitable party to carry out the requirements as set out in section II.2.4).

Total value of the procurement: 9 831 122 EUR 💰
Notice metadata
Document type: Contract award notice

Procedure
Type of bid: Not applicable

Reference
Dates
Date dispatched: 2020-04-17 📅
Publication date: 2020-04-21 📅
Identifiers
Notice number: 2020/S 078-184796
Refers to notice: 2018/S 142-324722
OJ-S issue: 78
Additional information
The contract cost relates to 5 years

Object
Scope of the procurement
Short description:

In this regard, the Authority is seeking to engage a suitable party to carry out the requirements as set out in section II.2.4).

The Tax Saver commuter ticket scheme was established in Ireland in 2000 as an incentive to encourage more people to avail of public transport and the Authority is seeking to engage a suitable party to, in summary:

• manage the day-to-day running of the Tax Saver system resulting from this competition;

• design, develop, test, commission and host an integrated Tax Saver system;

• provide production, test, staging, training, load and business continuity environments;

• provide monitoring dashboard showing status of system components;

• conduct regular vulnerability checks and penetration tests on the Tax Saver system;

• manage Tax Saver information security and data protection;

• manage Tax Saver scheme finances, including exception handling, reconciling transactions and payments, interfacing to banks and effecting settlement, processing commissions, debt collection and other claims;

• manage orders and fulfilment to deliver personalised tickets via Leap Cards or mTicketing or other ticket channels (if so requested by NTA);

• manage operational risks;

• provide customer service via phone, email, web and social media;

• prepare reports;

• manage changes and enhancements to Tax Saver system for production, test and certification, business continuity environments;

• carry out IT and project services;

• facilitate and support external financial and IT security audits; and

• carry out such other services as are required to promote the effective operation of the Tax Saver scheme.

Additional information: The contract cost relates to 5 years
Place of performance
Main site or place of performance: IRELAND.

Procedure
Award criteria
Quality criterion (name): Quality of the Tenderer’s Proposed Initial Services
Quality criterion (weighting): 20 %
Quality criterion (name): Operations Plan
Quality criterion (weighting): 30 %
Quality criterion (name): System Design
Price (weighting): 30 %

Award of contract
Date of contract conclusion: 2020-03-12 📅
Name: Global Entserv Solutions Ireland Ltd (DXC Technology)
Postal address: Liffey Park Technology Campus, Barnhall Road, Co. Kildare
Postal town: Lexilip
Country: Ireland 🇮🇪
Internet address: www.dxc.technology 🌏
Total value of the procurement: 9 831 122 EUR 💰
Information about tenders
Number of tenders received: 3

Reference
Additional information

The contracting authority will not be responsible for any costs, charges or expenses incurred by candidates or tenderers relating to this contract award procedure irrespective of the outcome of the competition, or if the competition is postponed or cancelled. All costs incurred by interested parties in participating in this competition must be borne by them. Any contract award will be subject to a number of preconditions, including production of a current tax clearance certificate or tax clearance statement from the Revenue Commissioners in Ireland. The contracting authority may terminate this competition (or any part thereof), change the basis of and the procedures for the bidding process, at any time or procure the project by alternative means if it appears that the project can thereby be more advantageously procured.

Complementary information
Review body
Information about review deadlines:

As set out in S.I. No 131/2010 European Communities (Award of Contracts by Utilities Undertakings) (Review Procedures) Regulations 2010 (in particular Regulation 7 thereof).

Source: OJS 2020/S 078-184796 (2020-04-17)

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