The National Shared Services Office is seeking Tender Responses for the Provision of a Managed Service and Helpdesk Facility for the PeopleSoft HRMS and CRM Solutions
National Shared Services Office (NSSO)
The National Shared Services Office (NSSO) invites tenders for the provision of a managed service and help-desk function in relation to supporting the existing PeopleSoft HRMS and PeopleSoft CRM solutions. These applications have been deployed and are currently operational in the NSSO. In addition, the successful tenderer is required to maintain the PeopleSoft HRMS and CRM solutions to appropriate versions and to support the requirements of the entire civil service client base.
DeadlineThe time limit for receipt of tenders was 2020-08-19. The procurement was published on 2020-07-14.
SuppliersThe following suppliers are mentioned in award decisions or other procurement documents:
Who? What?- • Helpdesk and support services › Systems support services
- • Helpdesk and support services › Helpdesk services
- • IT services: consulting, software development, Internet and support › Computer-related services
- • Software programming and consultancy services › Software-related services
- • Software programming and consultancy services › Systems and technical consultancy services
Procurement history
| Date | Document |
|---|---|
| 2020-07-14 | Contract notice |
| 2020-10-14 | Contract award notice |
Contract notice (2020-07-14)
Object
Scope of the procurement
Title: Computer-related services
Reference number: Managed Service Provider
Short description:
“The National Shared Services Office (NSSO) invites tenders for the provision of a managed service and help-desk function in relation to supporting the...”
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Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union
Common procurement vocabulary (CPV)
Code: Computer-related services 📦
Additional CPV: IT services: consulting, software development, Internet and support 📦
Place of performance
NUTS region: Éire/Ireland 🏙️
Procedure
Procedure type: Open procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender
Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Ministry or any other national or federal authority
Awarding authority name: National Shared Services Office (NSSO)
Postal address: Trinity Point, 10/11 South Leinster Street
Postal code: D02EF85
Postal town: Dublin 2
Contact
Internet address: http://www.nsso.gov.ie 🌏
E-mail: andrew.devine@nsso.gov.ie 📧
Phone: +353 761007253 📞
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=170492&B=ETENDERS_SIMPLE 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=170492&B=ETENDERS_SIMPLE 🌏
Reference
Dates
Date dispatched: 2020-07-14 📅
Submission deadline: 2020-08-19 📅
Publication date: 2020-07-16 📅
Identifiers
Notice number: 2020/S 136-334947
OJ-S issue: 136
Additional information
“The National Shared Services Office is seeking tender responses for the provision of a managed service and helpdesk facility for the PeopleSoft HRMS and CRM...”
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Object
Scope of the procurement
Estimated total value: 7 000 000 EUR 💰
Short description:
“The National Shared Services Office (NSSO) invites tenders for the provision of a managed service and help-desk function in relation to supporting the...”
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Estimated value excluding VAT: 7 000 000 EUR 💰
Duration: 24 months
Description of renewals:
“Option to renew for 12 months with three such extensions permitted.”
Additional information:
“The National Shared Services Office is seeking tender responses for the provision of a managed service and helpdesk facility for the PeopleSoft HRMS and CRM...”
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Place of performance
Main site or place of performance:
“Block 5, Belfield Office Park, Beech Hill Road, Clonskeagh, Dublin 4, D02 A9P2.”
Procedure
Legal basis: 32014L0024
Time of receipt of tenders: 12:00
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tender opening date: 2020-08-19 📅
Tender opening time: 12:00
Contracting authority
Identity
National registration number: 9849665S
Contact
Contact point: Andrew Devine
Internet address: www.nsso.gov.ie 🌏
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/152037 🌏
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=170492&B=ETENDERS_SIMPLE 🌏
Complementary information
Review body
Name: National Shared Services Office
Postal address: Trinity Point, 10-11 South Leinster Street
Postal town: Dublin 2
Postal code: D02 EF85
Country: Ireland 🇮🇪
Source: OJS 2020/S 136-334947 (2020-07-14)
Object
Scope of the procurement
Title: Computer-related services
Reference number: Managed Service Provider
Short description:
“The National Shared Services Office (NSSO) invites tenders for the provision of a managed service and help-desk function in relation to supporting the...”
Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union
Common procurement vocabulary (CPV)
Code: Computer-related services 📦
Additional CPV: IT services: consulting, software development, Internet and support 📦
Place of performance
NUTS region: Éire/Ireland 🏙️
Procedure
Procedure type: Open procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender
Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Ministry or any other national or federal authority
Awarding authority name: National Shared Services Office (NSSO)
Postal address: Trinity Point, 10/11 South Leinster Street
Postal code: D02EF85
Postal town: Dublin 2
Contact
Internet address: http://www.nsso.gov.ie 🌏
E-mail: andrew.devine@nsso.gov.ie 📧
Phone: +353 761007253 📞
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=170492&B=ETENDERS_SIMPLE 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=170492&B=ETENDERS_SIMPLE 🌏
Reference
Dates
Date dispatched: 2020-07-14 📅
Submission deadline: 2020-08-19 📅
Publication date: 2020-07-16 📅
Identifiers
Notice number: 2020/S 136-334947
OJ-S issue: 136
Additional information
“The National Shared Services Office is seeking tender responses for the provision of a managed service and helpdesk facility for the PeopleSoft HRMS and CRM...”
Object
Scope of the procurement
Estimated total value: 7 000 000 EUR 💰
Short description:
“The National Shared Services Office (NSSO) invites tenders for the provision of a managed service and help-desk function in relation to supporting the...”
Estimated value excluding VAT: 7 000 000 EUR 💰
Duration: 24 months
Description of renewals:
“Option to renew for 12 months with three such extensions permitted.”
Additional information:
“The National Shared Services Office is seeking tender responses for the provision of a managed service and helpdesk facility for the PeopleSoft HRMS and CRM...”
Place of performance
Main site or place of performance:
“Block 5, Belfield Office Park, Beech Hill Road, Clonskeagh, Dublin 4, D02 A9P2.”
Procedure
Legal basis: 32014L0024
Time of receipt of tenders: 12:00
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tender opening date: 2020-08-19 📅
Tender opening time: 12:00
Contracting authority
Identity
National registration number: 9849665S
Contact
Contact point: Andrew Devine
Internet address: www.nsso.gov.ie 🌏
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/152037 🌏
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=170492&B=ETENDERS_SIMPLE 🌏
Complementary information
Review body
Name: National Shared Services Office
Postal address: Trinity Point, 10-11 South Leinster Street
Postal town: Dublin 2
Postal code: D02 EF85
Country: Ireland 🇮🇪
Source: OJS 2020/S 136-334947 (2020-07-14)
Contract award notice (2020-10-14)
Object
Scope of the procurement
Short description:
“The National Shared Services Office (NSSO) invites tenders for the provision of a managed service and help-desk function in relation to supporting the...”
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Total value of the procurement: 7 000 000 EUR 💰
Notice metadata
Document type: Contract award notice
Procedure
Type of bid: Not applicable
Reference
Dates
Date dispatched: 2020-10-14 📅
Publication date: 2020-10-19 📅
Identifiers
Notice number: 2020/S 203-494030
Refers to notice: 2020/S 136-334947
OJ-S issue: 203
Additional information
“The National Shared Services Office is seeking tender responses for the provision of a managed service and Helpdesk Facility for the PeopleSoft HRMS and CRM...”
Show more
Object
Scope of the procurement
Short description:
“The National Shared Services Office (NSSO) invites tenders for the provision of a managed service and help-desk function in relation to supporting the...”
Show more
Additional information:
“The National Shared Services Office is seeking tender responses for the provision of a managed service and Helpdesk Facility for the PeopleSoft HRMS and CRM...”
Show more
Procedure
Award criteria
Quality criterion (name): Approach to the provision of the managed services and service methodology
Quality criterion (weighting): 250
Quality criterion (name): Proposal for extending the functionality of current PeopleSoft HRMS and CRM solutions
Quality criterion (weighting): 150
Quality criterion (name): Quality, relevant experience, technical skillset and availability of resources of proposed team
Contract management approach
Price (weighting): 300
Award of contract
Date of contract conclusion: 2020-10-06 📅
Name: BearingPoint Ireland
National registration number: IE 9761673F
Postal address: Montague House, Adelaide Road
Postal town: Dublin 2
Country: Ireland 🇮🇪
Phone: +353 14181176 📞
E-mail: andrew.montgomery@bearingpoint.com 📧
Internet address: http://www.bearingpoint.com 🌏
Total value of the procurement: 7 000 000 EUR 💰
Information about tenders
Number of tenders received: 3
Source: OJS 2020/S 203-494030 (2020-10-14)
Object
Scope of the procurement
Short description:
“The National Shared Services Office (NSSO) invites tenders for the provision of a managed service and help-desk function in relation to supporting the...”
Total value of the procurement: 7 000 000 EUR 💰
Notice metadata
Document type: Contract award notice
Procedure
Type of bid: Not applicable
Reference
Dates
Date dispatched: 2020-10-14 📅
Publication date: 2020-10-19 📅
Identifiers
Notice number: 2020/S 203-494030
Refers to notice: 2020/S 136-334947
OJ-S issue: 203
Additional information
“The National Shared Services Office is seeking tender responses for the provision of a managed service and Helpdesk Facility for the PeopleSoft HRMS and CRM...”
Object
Scope of the procurement
Short description:
“The National Shared Services Office (NSSO) invites tenders for the provision of a managed service and help-desk function in relation to supporting the...”
Additional information:
“The National Shared Services Office is seeking tender responses for the provision of a managed service and Helpdesk Facility for the PeopleSoft HRMS and CRM...”
Procedure
Award criteria
Quality criterion (name): Approach to the provision of the managed services and service methodology
Quality criterion (weighting): 250
Quality criterion (name): Proposal for extending the functionality of current PeopleSoft HRMS and CRM solutions
Quality criterion (weighting): 150
Quality criterion (name): Quality, relevant experience, technical skillset and availability of resources of proposed team
Contract management approach
Price (weighting): 300
Award of contract
Date of contract conclusion: 2020-10-06 📅
Name: BearingPoint Ireland
National registration number: IE 9761673F
Postal address: Montague House, Adelaide Road
Postal town: Dublin 2
Country: Ireland 🇮🇪
Phone: +353 14181176 📞
E-mail: andrew.montgomery@bearingpoint.com 📧
Internet address: http://www.bearingpoint.com 🌏
Total value of the procurement: 7 000 000 EUR 💰
Information about tenders
Number of tenders received: 3
Source: OJS 2020/S 203-494030 (2020-10-14)
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