Provision of an ICT Helpdesk Service

Contract notice (2020-09-04)
Object
Scope of the procurement
Title: Helpdesk and support services
Short description:
“An efficient and professional ICT Helpdesk is required to provide quality, onsite and remote resources to support, maintain and enhance ICT services and to...”    Show more
Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union
Common procurement vocabulary (CPV)
Code: Helpdesk and support services 📦
Additional CPV: Information technology services 📦
Place of performance
NUTS region: Éire/Ireland 🏙️

Procedure
Procedure type: Open procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender

Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Ministry or any other national or federal authority
Awarding authority name: Department of Health
Postal address: Block 1, Miesian Plaza
Postal town: Dublin 2
Contact
Internet address: https://www.gov.ie/en/organisation/department-of-health/ 🌏
E-mail: elaine_tallon@health.gov.ie 📧
Phone: +353 6353014 📞
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=173331&B=ETENDERS_SIMPLE 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=173331&B=ETENDERS_SIMPLE 🌏

Reference
Dates
Date dispatched: 2020-09-04 📅
Submission deadline: 2020-10-16 📅
Publication date: 2020-09-09 📅
Identifiers
Notice number: 2020/S 175-423017
OJ-S issue: 175

Object
Scope of the procurement
Estimated total value: 600 000 EUR 💰
Estimated value excluding VAT: 600 000 EUR 💰
Duration: 36 months
Place of performance
Main site or place of performance:
“Dublin 2.”

Procedure
Legal basis: 32014L0024
Time of receipt of tenders: 12:00
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tender opening date: 2020-10-16 📅
Tender opening time: 12:00

Contracting authority
Identity
National registration number: N/a
Contact
Contact point: Elaine Tallon
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/1121 🌏
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=173331&B=ETENDERS_SIMPLE 🌏

Complementary information
Review body
Name: Department of Health
Postal town: Dublin
Country: Ireland 🇮🇪
Source: OJS 2020/S 175-423017 (2020-09-04)