Managed IT Service

Irish Blood Transfusion Service

The IBTS wishes to tender for a managed service contract to support their IT Infrastructure.
The IBTS is seeking an innovative service partner who can provide a process driven, proactive, managed service that is flexible enough to integrate with its existing requirements while operating to the highest standards and facilitating future developments.
The service provider will be expected to provide a 24/7 Service Desk, On-site Deskside Support, back office infrastructure support and service management operated under a single managed service.
While the IBTS requirements are listed as the IBTS understands them at the point of writing, prospective service providers should expect a certain level of ongoing change throughout the lifetime of the contract and should specifically take the dynamic nature of this service into consideration when making their offering.

Deadline

The time limit for receipt of tenders was 2019-08-12. The procurement was published on 2019-07-01.

Who? What? Where?
Procurement history
Date Document
2019-07-01 Contract notice
Contract notice (2019-07-01)
Object
Scope of the procurement
Title: Helpdesk and support services
Reference number: IBTS/007/2019
Short description:
The IBTS wishes to tender for a managed service contract to support their IT Infrastructure. The IBTS is seeking an innovative service partner who can provide a process driven, proactive, managed service that is flexible enough to integrate with its existing requirements while operating to the highest standards and facilitating future developments. The service provider will be expected to provide a 24/7 Service Desk, On-site Deskside Support, back office infrastructure support and service management operated under a single managed service. While the IBTS requirements are listed as the IBTS understands them at the point of writing, prospective service providers should expect a certain level of ongoing change throughout the lifetime of the contract and should specifically take the dynamic nature of this service into consideration when making their offering.
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Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: Helpdesk and support services 📦
Additional CPV: Technical support services 📦
Place of performance
NUTS region: Éire/Ireland 🏙️

Procedure
Procedure type: Open procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender

Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Body governed by public law
Awarding authority name: Irish Blood Transfusion Service
Postal address: National Blood Centre, James's Street
Postal code: D08 NH5R
Postal town: Dublin
Contact
Internet address: http://www.giveblood.ie 🌏
E-mail: paul.behan@ibts.ie 📧
Phone: +353 14322846 📞
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=149774&B=ETENDERS_SIMPLE 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=149774&B=ETENDERS_SIMPLE 🌏

Reference
Dates
Date dispatched: 2019-07-01 📅
Submission deadline: 2019-08-12 📅
Publication date: 2019-07-03 📅
Identifiers
Notice number: 2019/S 126-308569
OJ-S issue: 126

Object
Scope of the procurement
Short description:
The IBTS wishes to tender for a managed service contract to support their IT Infrastructure.
The IBTS is seeking an innovative service partner who can provide a process driven, proactive, managed service that is flexible enough to integrate with its existing requirements while operating to the highest standards and facilitating future developments.
Show more
The service provider will be expected to provide a 24/7 Service Desk, On-site Deskside Support, back office infrastructure support and service management operated under a single managed service.
While the IBTS requirements are listed as the IBTS understands them at the point of writing, prospective service providers should expect a certain level of ongoing change throughout the lifetime of the contract and should specifically take the dynamic nature of this service into consideration when making their offering.
Show more
Estimated total value: 2 000 000 EUR 💰
Short description:
The service provider will be expected to provide a 24/7 Service Desk, On-site Deskside Support, back office Infrastructure support and service management operated under a single managed service.
Estimated value excluding VAT: 2 000 000 EUR 💰
Duration: 24 months
Description of renewals: Up to another 2 years at the sole discretion of the IBTS.

Legal, economic, financial and technical information
Conditions for participation
Suitability to pursue the professional activity: As per documentation.
Economic and financial standing: As per RFT.

Procedure
Legal basis: 32014L0024
Time of receipt of tenders: 12:00
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tender validity period: 2019-11-11 📅
Tender opening date: 2019-08-12 📅
Tender opening time: 12:00

Contracting authority
Identity
National registration number: N/a
Contact
Contact point: Paul Behan
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/1186 🌏
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=149774&B=ETENDERS_SIMPLE 🌏

Reference
Additional information
Estimated timing for further notices: Every 4 years.

Complementary information
Review body
Name: Remedies Directive applies
Postal town: Dublin
Country: Ireland 🇮🇪
Body responsible for mediation procedures
Same as: Review body
Source: OJS 2019/S 126-308569 (2019-07-01)
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