Recent procurements of software support services in Ireland
2023-10-12Provision, Implementation and Support of an Equine ePassport Application and Related Services (Horse Sport Ireland)
The purpose of this competition is to establish a single party Framework Agreement for the development of a secure and scalable Digital Equine Passporting System that may in the future support any of the up to 7 separate equine studbooks to opt in to using a common ePassport solution if they so desire. Under Animal Breeding Regulations, an ePassport will not replace existing physical passports, but is a complementary offering and may include a physical card or token or similar. Tenderers should …
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2023-10-03Tender for the Provision to Supply, Implementation and Support of a Catering and Nutrition System for Children's... (Health Service Executive HSE)
CHI is seeking tenders for supply, implementation and support of a Catering and Nutrition System to support its future catering and nutrition management operations. The scope of the Invitation To Tender (ITT) covers the provision, configuration and maintenance of a SaaS software solution that supports end-to-end management of catering and nutrition for almost all in-patient diet types other than parenteral nutrition (PN) CHI presently (August 2022) provides services at the following locations in the …
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2023-09-27Upgrade and development of Voter.ie and implementation as the National Electoral Registration System including... (Dublin City Council)
Dublin City Council is using the Competitive Procedure with Negotiation to establish a Single Party Framework Agreement for the supply of software development, support, maintenance and related services in connection with a new national electoral registration system. The appointed provider will be required to provide all necessary services to upgrade and develop the existing voter.ie electoral registration system into a new national registration system which will have additional business and technical …
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2023-09-16HSE 22208 Provision of National Estates Information System (NEIS) Services for HSE (Health Service Executive HSE)
The Health Service Executive invites tenders from suitably qualified economic operators for the provision of the following services under three (3) lots for the HSE National Estates Information System (NEIS) which comprises IBM TRIRIGA and Oracle Aconex applications under a SaaS model. It is HSE’s intention to award a contract to a Single Service Provider to provide the following services under three (3) lots: LOT 1: Support, Maintenance and Enhancements; LOT 2: Development of additional Tririga …
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2023-08-232314 - Provision of Support and Maintenance for Checkpoint Firewalls (An Post_391)
Within An Post, Group Technology Services (GTS), has responsibility for end to end management of the Checkpoint Firewall estate. Historically these have been deployed on premise spread across 2 x An Post owned and managed data centres located in the General Post Office (GPO) and Dublin Mail Centre (DMC). An Post is undergoing a modernisation program by which existing Information Systems and assets located in the GPO and DMC data centres are being migrated where possible to the cloud. Where there is an …
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2023-08-21NSAI - CUSTOMER RELATIONSHIP MANAGEMENT SYSTEMS CONFIGURATION, SUPPORT AND MAINTENANCE AND RELATED SERVICES (National Standards Authority of Ireland NSAI)
The Contracting Authority’s current contract with an external supplier for the provision of support and maintenance of its Microsoft Dynamics 365 Customer Relationship Management System (“CRM System”) will end on 1 November 2023. Accordingly, and in consideration of the Contracting Authority’s plans to retain and expand the use of the CRM System, the Contracting Authority is conducting a competition, seeking tenders for the provision of certain services (including configuration services, replacement …
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2023-08-09HRB 2023 Support and maintenance, software development and hosting for the HRB National drugs library 2024-33 (The Health Research Board)
The HRB require the following services to be provided from 1 January 2024 to 31 December2028 , with an option to extend up to a period of 10 years until 31 December2033. • provide support and maintenance for our EPRINTS system and for the www.drugsandalcohol.ie website, • develop additional functions for the system, • Maintain and further develop functionality added to the system, including data query systems (to interrogate treatment and prevalence data) and changes introduced to comply with EU …
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2023-08-02Finance ERP Implementation and Support Services (University College Dublin UCD)
The Contracting Authority is employing the restricted procedure to put in place a multi supplier Framework Agreement for system integrator (SI) and support services to support the implementation of a new finance ERP solution (including the integration of other university systems), EPM (Enterprise Performance Management) software, and to provide ongoing technical support after go-live, as set out in the attached PQQ document under Section B Scope of Requirements.
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2023-07-19HSE 21246 - National Shared Care Record for the Health Service Executive (HSE) (Health Service Executive HSE)
The Health Service Executive, as the Contracting Authority, is seeking to appoint a suitably qualified Economic Operator to provide a National Shared Care Record (NSCR) to include implementation, configuration, Integration, training and ongoing support and maintenance. The National Shared Care Record is a digital solution that will aggregate individual patients’ healthcare records from various electronic data sources such as health information systems in hospitals, General Practice and community …
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2023-07-18PQQ Origin Green Quality Management System (Bord Bia Irish Food Board)
Bord Bia proposes to engage in a competitive process for the establishment of a framework agreement for the Provision of Quality Management System and Related Services including: - Provision of a fully functional system (including analysis, design, development/configuration, testing and training as required), i.e., the application - Provision of a managed hosting service - Provision of end-to-end managed support services - Provision of implementation, migration and project management support services - …
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2023-07-04HSE 17339 An Integrated Community Case Management System for HSE (ICCMS) (Health Service Executive HSE)
The Health Service Executive, as the Contracting Authority, is seeking to appoint a suitably qualified Economic Operator to provide an Integrated Community Case Management System (ICCMS) to include implementation, configuration, integration, training and ongoing support and maintenance. The vision for this programme is to support the delivery of care using standardised care pathways and integrated, person-centred care through the implementation of a communication and information case management system. …
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2023-06-27ICT Systems and Related Services - Case Management Development Platform, Solution Development Services and... (Department of Justice)
The Department of Justice proposes to engage in a competitive process for the establishment of a single-party framework agreement for the provision of ICT Systems and Related Services - Case Management Development Platform, Solution Development Services and Operational Support. It is expected that the solution(s) acquired as a consequence of this procurement process will be delivered via public Cloud technologies. In devising appropriate solutions, it is expected that the successful tenderer will …
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2023-06-21Application Management ICT Solution, Implementation and Support (The Health Research Board)
The HRB is a State Agency under auspices of the Department of Health, the remit of the agency is to support and fund health and social care research and provide evidence to inform policy and practice. The HRB host both the National Office and Secretariat, providing operational and strategic support to both units The National Office for Research Ethics Committees (’National Office’), an office which is hosted by the Health Relations Board (HRB) requires an IT solution to support application management. It …
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2023-05-11Renewal of Hosting and Support of MPRO5 Application Development Platform (Office of Public Works (OPW))
The Office of Public Works (the “Contracting Authority”) invites tenders (“Tenders”) to this request for tenders (“RFT”) from economic operators (“Tenderers”) for the provision of the services as described in Appendix 1 to this RFT (the “Services”).
In summary, the Services comprise: Renewal of Hosting and Support of MPRO5 Application Development Platform.
This public procurement competition (the “Competition”) will be conducted in accordance with the open procedure under the European Union (Award of …
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2023-04-20Provision of an Online Survey Tool (National Transport Authority)
The National Transport Authority (NTA ) requires commercial offers for the provision of an online survey tool to enable the creation of online questionnaires that are sent to potential respondents. The Online Survey Tool must enable creating, sharing, downloading and analysing results of surveys by Users within a number of departments within the NTA.
View the procurement » Mentioned suppliers:Qualtrics LLC
2023-03-24Request for Tenders for the provision of a Cloud-based Customer Service Solution under a Single Party Framework Agreement (Department of Justice)
The Department for Justice is engaging in this procurement process for the supply of a cloud based customer service solution for the Department of Justice and its Agencies.
The system would comprise
• The implementation of a Digital Customer Contact Centre including a virtual call centre and associated call tracking system to manage conversations across channels, including voice.
• Real-time online conversation assistance using a Chatbot.
• An appointments booking system
• Self-service system for …
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2023-02-23Single Party Framework Agreement for the Provision of Additional Admin by Request Licences and Support (Atlantic Technological University)
Atlantic Technological University (ATU) seeks tenders from competent, authorised contractors to establish a framework agreement for the provision of Additional Admin By Request Licences and support. This framework is being put in place for use by ATU, and HEAnet, its subsidiaries, member institutions and customers to include schools serviced by the HEAnet school’s network (hereafter referred to as ‘HEAnet’s Customers’). The current list of members is available at https://www.heanet.ie/about
View the procurement » Mentioned suppliers:www.renaissance.ie
2023-01-31Provision of an Automatic Segmentation and Contouring System for Radiotherapy for the HSE (Health Service Executive (HSE))
The automatic segmentation and contouring system for radiotherapy will provide a basis to standardise patient contouring in line with best practice guidelines and improve efficiencies by automatically delineating patient datasets in a few minutes with minimal or no intervention. A system of this type will import data sent from a radiotherapy CT, use algorithms to contour critical structures based off consensus guidelines and export these structures to a radiotherapy treatment planning system.
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2022-12-13Software for Pricing and Products, Demand Forecasting, CPQ and Multi-Channel Sales Solutions for ESB (Electricity Supply Board ( ESB ))
ESB Customer Solutions services electricity and gas customers in the Republic of Ireland, Northern Ireland and Great Britain. ESB Customer Solutions offers a range of products from Standard Variable Tariffs, Fixed Tariffs and bespoke tariffs for our larger customers. In addition to ESB Customer Solutions commodity offerings we provide a range of non-commodity products and services to both residential and commercial customers.
ESB Customer Solutions is seeking to acquire Cloud based SaaS solution(s) that …
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2022-11-23Framework Agreement for the Provision of Additional Chocolatey Licences and Support (Atlantic Technological University)
Atlantic Technological University (ATU) seeks tenders from competent, authorised contractors to establish a framework agreement for the provision of Additional Choclatey Licences and support. This framework is being put in place for use by ATU, and HEAnet, its subsidiaries, member institutions and customers to include schools serviced by the HEAnet school’s network (hereafter referred to as ‘HEAnet’s Customers’). The current list of members is available at https://www.heanet.ie/about
View the procurement » Mentioned suppliers:Chocolatey Software, Inc
2022-09-08External IT Support (University College Dublin ( UCD ))
University College Dublin (UCD) wishes to establish a single party framework
agreement with a competent service provider for the provision of External IT
Support Services. Full details available in the tender document attached and
available to download from www.etenders.gov.ie
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2022-09-05A Secure Gateway WEB Solution (Health Service Executive (HSE))
The HSE invites tenderers from suitably qualified companies / individuals for supply, modification (if necessary), installation, integration, implementation and on-going support of a National Secure Web Gateway Solution for the provision of web proxy services and associated filter and reporting requirements.
Please reference supporting documents for further details / instructions.
View the procurement » Mentioned suppliers:Zinopy Ltd
2022-08-26Request for Expressions of Interest for a Critical Care Clinical Information System for the HSE (Health Service Executive (HSE))
The Health Service Executive (HSE) invites Expressions of Interest from suitably qualified service providers for the award of a contract for the provision of a Critical Care Clinical Information system that will support and assist the effective management of patient data in a Critical Care environment.
The scope of the contract awarded as a result of this procurement includes the provision of hardware, software, middleware, configuration, installation, integration, implementation, training, and support …
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