Provision of CRM Services to Atlantic Technological University to include Implementation, Hosting, Support and related services

Atlantic Technological University

Atlantic Technological University requests tenders for the provision of CRM Services to include implementation, hosting, support, and related services.
Pre-Qualification Phase Stage 1
The Pre-Qualification Phase (this phase) will be used to short-list the number of applicants, depending on the quality of the responses received in response to the Pre Qualification Questionnaire.

Deadline

The time limit for receipt of tenders was 2022-12-16. The procurement was published on 2022-11-17.

Suppliers

The following suppliers are mentioned in award decisions or other procurement documents:

Who? What? Where?
Procurement history
Date Document
2022-11-17 Contract notice
2023-10-13 Contract award notice
Contract notice (2022-11-17)
Object
Scope of the procurement
Title: Customer Relation Management software development services
Reference number: RFT06/22SG
Short description:
Atlantic Technological University requests tenders for the provision of CRM Services to include implementation, hosting, support, and related services. Pre-Qualification Phase Stage 1 The Pre-Qualification Phase (this phase) will be used to short-list the number of applicants, depending on the quality of the responses received in response to the Pre Qualification Questionnaire.
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Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: Customer Relation Management software development services 📦
Additional CPV: Software support services 📦
Place of performance
NUTS region: Northern and Western 🏙️

Procedure
Procedure type: Competitive procedure with negotiation
Type of bid: Submission for all lots
Award criteria
The most economic tender

Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Body governed by public law
Awarding authority name: Atlantic Technological University
Postal address: Donegal Port Road
Postal code: Co.Donegal
Postal town: Letterkenny
Contact
Internet address: http://www.atu.ie 🌏
E-mail: mary.feighney@atu.ie 📧
Phone: +353 719305815 📞
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=228963&B=ETENDERS_SIMPLE 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=228963&B=ETENDERS_SIMPLE 🌏

Reference
Dates
Date dispatched: 2022-11-17 📅
Submission deadline: 2022-12-16 📅
Publication date: 2022-11-22 📅
Identifiers
Notice number: 2022/S 225-648570
OJ-S issue: 225

Object
Scope of the procurement
Short description:
Atlantic Technological University requests tenders for the provision of CRM Services to include implementation, hosting, support, and related services.
Pre-Qualification Phase Stage 1
The Pre-Qualification Phase (this phase) will be used to short-list the number of applicants, depending on the quality of the responses received in response to the Pre Qualification Questionnaire.
Estimated total value: 1 900 000 EUR 💰
Short description:
Atlantic Technological University requests tenders for the provision of CRM Services to include implementation, hosting, support and related services. A competitive procedure with negotiation procedure is being used.
Tender Phase Stage 2
The shortlisted applicants will then be invited to the next phase which is the Tender stage. At this point applicants will be invited to submit a full tender.
Negotiation Stage Stage 3
Tenderers may be invited at the discretion of ATU to attend negotiation meeting(s) at which all aspects of the tender submitted may be discussed, including costs.
Full details of the operation of the competitive procedure with negoiation are set out in paragraph 3.7 of the Pre qualification Questionnaire document.
Estimated value excluding VAT: 1 900 000 EUR 💰
Duration: 72 months
Place of performance
Main site or place of performance: Sligo F91YW50

Procedure
Legal basis: 32014L0024
Maximum number of candidates: 5
Objective criteria for choosing the limited number of candidates:
The top scoring five (5) applicants will be invited to tender, subject to that number meeting the minimum requirements.
Justification for the framework agreement:
The longer term of 6 years is chosen to provide an optimum long term solution for Atlantic Technological University and is justified on the grounds of the considerable disruption that a change in the service within a shorter period would entail.
Justification for framework agreement duration over four years:
The longer term of 6 years is chosen to provide an optimum long term solution for Atlantic Technological University and is justified on the grounds of the considerable disruption that a change in the service within a shorter period would entail.
Time of receipt of tenders: 16:00
Date of dispatch of invitations: 2023-01-16 📅
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tender validity period: 12 months

Contracting authority
Identity
National registration number: IE3926731JH
Contact
Contact point: Mary Feighney
Internet address: www.atu.ie 🌏
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/206645 🌏
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=228963&B=ETENDERS_SIMPLE 🌏

Complementary information
Review body
Name: The High Court
Postal address: Four Courts, Inns Quay
Postal town: Dublin 7
Country: Ireland 🇮🇪
Phone: +353 18886000 📞
Internet address: www.courts.ie 🌏
Service from which information about the review procedure may be obtained
Same as: Review body
Source: OJS 2022/S 225-648570 (2022-11-17)
Contract award notice (2023-10-13)
Object
Scope of the procurement
Total value of the procurement: 1 900 000 EUR 💰
Notice metadata
Document type: Contract award notice

Procedure
Type of bid: Not applicable

Reference
Dates
Date dispatched: 2023-10-13 📅
Publication date: 2023-10-18 📅
Identifiers
Notice number: 2023/S 201-631911
Refers to notice: 2022/S 225-648570
OJ-S issue: 201

Procedure
Award criteria
Quality criterion (name): Quality of Proposal
Quality criterion (weighting): 40%
Quality criterion (name): Management and oversight
Quality criterion (weighting): 5%
Quality criterion (name): Professional Services and Support
Key project Members
Quality criterion (weighting): 25%
Cost criterion (name): Ultimate Cost
Cost criterion (weighting): 25%

Award of contract
Date of contract conclusion: 2023-07-01 📅
Name: Intuity Technologies
National registration number: 9672591H
Postal address: Innovation House
Postal town: Galway
Postal code: Galway
Country: Ireland 🇮🇪
Phone: +91 477600 📞
E-mail: donal.murphy@intuity.ie 📧
Country: Northern and Western 🏙️
Internet address: http://www.intuity.ie 🌏
Total value of the procurement: 1 900 000 EUR 💰
Information about tenders
Number of tenders received: 2
Source: OJS 2023/S 201-631911 (2023-10-13)
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Region:
Éire/Ireland Ireland Northern and Western
Products/services:
IT services: consulting, software... Software programming and consultancy services Programming services of packaged software products Programming services of application software Business transaction and personal... Financial analysis and accounting... Customer Relation Management software... Software-related services Software support services Software development services