Software for Pricing and Products, Demand Forecasting, CPQ and Multi-Channel Sales Solutions for ESB

Electricity Supply Board ( ESB )

ESB Customer Solutions services electricity and gas customers in the Republic of Ireland, Northern Ireland and Great Britain. ESB Customer Solutions offers a range of products from Standard Variable Tariffs, Fixed Tariffs and bespoke tariffs for our larger customers. In addition to ESB Customer Solutions commodity offerings we provide a range of non-commodity products and services to both residential and commercial customers.
ESB Customer Solutions is seeking to acquire Cloud based SaaS solution(s) that will create and manage all current and future quotation, pricing, product management, demand forecasting and sales requirements. This is to update and enhance our current system. The business currently doesn’t have the capability for market diversification as our systems have been in place for several years which limits our ability to create newer designed products.An enduring support model will also be required for these solutions.

Deadline

The time limit for receipt of tenders was 2023-02-02. The procurement was published on 2022-12-13.

Suppliers

The following suppliers are mentioned in award decisions or other procurement documents:

Who? What? Where?
Procurement history
Date Document
2022-12-13 Contract notice
2023-01-18 Additional information
2024-10-18 Contract award notice
Contract notice (2022-12-13)
Object
Scope of the procurement
Title: IT services: consulting, software development, Internet and support
Reference number: SSCON6667
Short description:
“ESB Customer Solutions services electricity and gas customers in the Republic of Ireland, Northern Ireland and Great Britain. ESB Customer Solutions offers...”    Show more
Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: IT services: consulting, software development, Internet and support 📦
Additional CPV: IT services: consulting, software development, Internet and support 📦
Place of performance
NUTS region: Éire/Ireland 🏙️

Procedure
Procedure type: Negotiated procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender

Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Utilities entity
Awarding authority name: Electricity Supply Board ( ESB )
Postal address: 27 Fitzwilliam Street Lower
Postal code: Dublin
Postal town: Dublin
Contact
Internet address: http://www.esb.ie 🌏
E-mail: martha.maher@esb.ie 📧
Phone: +353 860681415 📞
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=230237&B=ETENDERS_SIMPLE 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=230237&B=ETENDERS_SIMPLE 🌏

Reference
Dates
Date dispatched: 2022-12-13 📅
Submission deadline: 2023-02-02 📅
Publication date: 2022-12-16 📅
Identifiers
Notice number: 2022/S 243-699191
OJ-S issue: 243
Additional information

“As stated in the pre-qualification information memorandum available on request from www.etenders.gov.ie using RFT ID 229379”

Object
Scope of the procurement
Short description:
“ESB Customer Solutions services electricity and gas customers in the Republic of Ireland, Northern Ireland and Great Britain. ESB Customer Solutions offers...”    Show more

“ESB Customer Solutions is seeking to acquire Cloud based SaaS solution(s) that will create and manage all current and future quotation, pricing, product...”    Show more
Title of the lot: Pricing/Products Software Solution
Lot number: 1
Short description:
“Lot 1 - Pricing and Products Software Solution – Business and residential commodity (gas and electricity)”

“ESB Customer Solutions has a wide range of commodity products tailored to our customer needs.”
Show more (15)
“Standard Variable Tariff: This is a bundled tariff available to customers in each segment. Bundled tariff is when all components are calculated, and a...”    Show more

“Fixed Tariff: Fixed tariffs are designed to ensure certainty for customers. Their attributes are focused on being fully or partially constant (e.g. energy...”    Show more

“Time of Day: This product is presented both bundled and unbundled. Unbundled is when the components of a quotation is separated out and displayed to the...”    Show more

“Flexible Tariff: This product allows the customer to set a price based on a current commodity index (i.e. base rate) and allows the customer throughout the...”    Show more

“Market Tracker: This product allows the customer to pay all market prices. The customer agrees to the uncertainty of the market energy prices and is charged...”    Show more

“Customer Details”

“The pricing system is required to store customer and meter details.”

“Pricing Components”

“The calculation of a price includes internal and external factors. There are several external costs which must be calculated in the price and these prices...”    Show more

“Flexible Pricing”

“Index pricing is a suite of products which ESB Customer Solutions offer. The ability to have interchangeable index’s available to the Pricing Analyst....”    Show more

“Pricing Creation”

“The creation of a tariff/price for a customer is complex and requires a lot of inputs and dependencies . The ability to allow the user to create and...”    Show more

“Financial reporting”

“ESB Customer Solutions has a demand for accurate financial forecasting. ESB Customer Solutions require a system which could report on each product or a...”    Show more
Duration: 36 months
Description of options:
“At the date of issuing this PQQ, it is envisaged that the contract will be for an initial duration of 3 years with an option to extend by a further 2 years...”    Show more
Additional information:
“As stated in the pre-qualification information memorandum available on request from www.etenders.gov.ie using RFT ID 229379”
Title of the lot: Demand Forecasting Software Solution
Lot number: 2
Short description:
“Lot 2 - Demand Forecasting Software Solution – (Portfolio & Individual)”

“Individual Point of Sale (POS) Demand Forecast”
Show more (3)
“ESB Customer Solutions has a mix of Interval and non-interval customers. When ESB Customer Solutions is creating a price for a customer or segment it relies...”    Show more

“Aggregate Demand Forecasting”

“ESB Customer Solutions creates demand forecasts for the purposes of hedging to offset market volatility. ESB Customer solutions calculates forecast for Gas...”    Show more
Additional information:
“As stated in the pre-qualification information memorandum available on request from www.eternders.gov.ie using RFT ID 229379”
Title of the lot: CPQ Software Solution
Lot number: 3
Short description:
“Lot 3 - Configure, Price, Quote (CPQ) Software Solution”

“Customer Quotation”
Show more (3)
“ESB Customer Solutions departments work closely together to create quotations. The pricing team and sales teams work to create the optimum products for our...”    Show more

“Services and Products”

“ESB Customer solutions offer a wider range of products and services beyond commodity price, such as installation of EV chargers, LED lighting, heat pumps,...”    Show more
Title of the lot: Multi-Channel Sales Software Solution
Lot number: 4
Short description:
“Lot 4 - Multi Channel Sales Software Solution”

“This requirement is to enable current and prospective customers to be able to purchase and renew products via multiple channels. The system must place the...”    Show more
Show more (1)
“The system must provide the management and tailoring of the “Join” and “Renewal” journeys across multiple sales channels (phone, online, door to door field...”    Show more
Place of performance
Main site or place of performance:
“The solution will be used in the Republic of Ireland, Northern Ireland and potentially the Great British market in the future.”

Legal, economic, financial and technical information
Conditions for participation
Suitability to pursue the professional activity:
“As stated in Procurement Qualification Questionnaire (PQQ) available to download from www.etenders.gov.ie using RFT ID 229379”
Economic and financial standing:
“As stated in Procurement Qualification Questionnaire (PQQ) available to download from www.etenders.gov.ie using RFT ID 229379”
Technical and professional ability:
“As stated in Procurement Qualification Questionnaire (PQQ) available to download from www.etenders.gov.ie using RFT ID 229379”
List and brief description of rules and criteria:
“As stated in Procurement Qualification Questionnaire (PQQ) available to download from www.etenders.gov.ie using RFT ID 229379”
Contract execution
Deposits and guarantees required:
“Will be specified in the RFT”
Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:
“Will be specified in the RFT”
Legal form to be taken by the group of economic operators to whom the contract is to be awarded:
“As stated in Procurement Qualification Questionnaire (PQQ) available to download from www.etenders.gov.ie using RFT ID 229379”
Contract performance conditions:
“Will be specified in the RFT”

Procedure
Legal basis: 32014L0025
Envisaged number of candidates: 5
Objective criteria for choosing the limited number of candidates:
“Applicants will be assessed on the quality of their responses to the rules and criteria outlined in the qualification questionnaire and it is anticipated...”    Show more
Time of receipt of tenders: 12:00
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tender validity period: 12 months

Contracting authority
Identity
National registration number: N/a
Contact
Contact point: Martha Maher
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/377 🌏
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=230237&B=ETENDERS_SIMPLE 🌏

Reference
Additional information

“1) It is our intention to use the Irish Government Procurement portal”

“(www.etenders.gov.ie) for this competition. Access to this Portal is free of”
Show more (17)
“charge. Interested parties must formally register their expression of interest for”

“this competition on eTenders before they can gain access to the PQQ”

“documentation. All information relating to and including the pre-qualification”

“documents, any clarifications and changes will be issued/published via this portal. The contracting entity will not accept responsibility for information relayed”    Show more

“(or not relayed) via third parties 2) This is the sole call for competition for this”

“service. 3) The contracting entity will not be responsible for any costs, charges”

“or expenses incurred by candidates or tenderers. 4) Contract award will be”

“subject to the approval of the competent authorities. 5) It will be a condition of”

“award that candidates are tax compliant. 6) At its absolute discretion, the contracting entity may elect to terminate this procurement process or any...”    Show more

“de facto requirement. In all such cases it should be understood that such”

“indications are to be treated strictly and solely for reference purposes only, to”

“which the words "or equivalent" will always be appended. 8) Without prejudice to”

“the principle of equal treatment, the contracting entity is not obliged to engage in”

“a clarification process in respect of questionnaires with missing or incomplete”

“information. Therefore, candidates are advised to ensure that they return fully”

“completed questionnaires in order to avoid the risk of elimination from the”

“competition.”

Complementary information
Review body
Name: Chief Registrar
Postal address: Four Courts, Inns Quay
Postal town: Dublin 7
Country: Ireland 🇮🇪
Phone: +353 18886000 📞
Internet address: http://www.courts.ie 🌏
Source: OJS 2022/S 243-699191 (2022-12-13)
Additional information (2023-01-18)
Object
Notice metadata
Document type: Additional information
Common procurement vocabulary (CPV)
Code: Software support services 📦

Reference
Dates
Date dispatched: 2023-01-18 📅
Submission deadline: 2023-02-09 📅
Publication date: 2023-01-23 📅
Identifiers
Notice number: 2023/S 016-043661
Refers to notice: 2022/S 243-699191
OJ-S issue: 16
Source: OJS 2023/S 016-043661 (2023-01-18)
Contract award notice (2024-10-18)
Object
Scope of the procurement
Title: Pricing and Products, Demand Forecasting, CPQ and Multi-Channel Sales Solution
Short description:
“Pricing and Products, Demand Forecasting, CPQ and Multi-Channel Sales Solution”
Type of contract: Services
Products/services: IT services: consulting, software development, Internet and support 📦
Total value of the procurement (excluding VAT): 12 000 000 EUR 💰
Maximum value of the framework agreements in this notice: 21 400 000 EUR 💰
Description
Internal identifier: SSCON6667 All Lots
Description of the procurement:
“Pricing and Products, Demand Forecasting, CPQ and Multi-Channel Sales Solution”
Type of contract: Services
Products/services: IT services: consulting, software development, Internet and support 📦
Country: Ireland 🇮🇪
Place of performance: Dublin 🏙️
Award criteria
Cost criterion (name): Most Economically Advantageous Tender (Technical and Cost Criteria)
Cost criterion (weighting): 1
Title
Lot Identification Number: LOT-0001
Description
Town: Dublin

Procedure
Type of procedure
Negotiated procedure with prior call for competition
Legal basis: Directive 2014/24/EU
Information about a framework agreement or a dynamic purchasing system
Framework agreement with several operators
Award criteria
Weight type: Weight (points, exact)
Fixed-number type: Fixed value (total)

Award of contract
A contract/lot is awarded
Lot Identification Number: LOT-0001
Contract Number: SSCON6667
Date of conclusion of the contract: 2024-08-31 📅
The contract is awarded within a framework agreement
Information about tenders
Number of tenders received: 18
Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot: 12 000 000 EUR 💰
Maximum value of the framework agreement: 21 400 000 EUR 💰
Tender identifier: Reply SpA
Information about subcontracting
Subcontracting value is known
Description:
“Software / Licensing”
Identifier of lot or group of lots: LOT-0001
Value excluding VAT likely to be subcontracted to third parties: 4 400 000 EUR 💰
Short description of the part of the contract to be subcontracted:
“Software / Licensing”
The contract is likely to be subcontracted
Information about tenders
Name of the tendering party: Reply SpA
Name and address of the contractor
Name: Reply SpA
National registration number: 97579210010
Postal address: Corso Francia 110 101-10143
Postal code: Turin
Postal town: Turin
Region: Milano 🏙️
Country: Italy 🇮🇹
Contact point: www.reply.com
Phone: +390117711594 📞
Fax: +390117495416 📠
URL: www.reply.com 🌏

Contracting authority
Name and addresses
Name: Electricity Supply Board
National registration number: Tba
Postal code: D02 KT92
Postal town: Dublin
Region: Dublin 🏙️
Country: Ireland 🇮🇪
E-mail: martha.maher@esb.ie 📧
Phone: +353 860681415 📞
URL: https://esb.ie 🌏
Address of the buyer profile: https://esb.ie 🌏
Type of the contracting authority
Body governed by public law
Main activity
General public services
Information about joint procurement
The contract is awarded by a central purchasing body

Complementary information
Review body
National registration number: CR123
Postal code: D07 X028
Postal town: Dublin
Region: Dublin 🏙️
Contact point: http://www.courts.ie
URL: https://esb.ie 🌏
Service from which information about the review procedure may be obtained
Name: Electricity Supply Board
National registration number: Tba
Postal code: D02 KT92
Postal town: Dublin
Region: Dublin 🏙️
Country: Ireland 🇮🇪
E-mail: martha.maher@esb.ie 📧
Phone: +353 860681415 📞
URL: https://esb.ie 🌏
Source: OJS 2024/S 205-636557 (2024-10-18)