NSAI - CUSTOMER RELATIONSHIP MANAGEMENT SYSTEMS CONFIGURATION, SUPPORT AND MAINTENANCE AND RELATED SERVICES

National Standards Authority of Ireland NSAI

The Contracting Authority’s current contract with an external supplier for the provision of support and maintenance of its Microsoft Dynamics 365 Customer Relationship Management System (“CRM System”) will end on 1 November 2023. Accordingly, and in consideration of the Contracting Authority’s plans to retain and expand the use of the CRM System, the Contracting Authority is conducting a competition, seeking tenders for the provision of certain services (including configuration services, replacement support and maintenance services) relating to the CRM System. Hosting services are not required.

Deadline

The time limit for receipt of tenders was 2023-09-25. The procurement was published on 2023-08-21.

Who?

• National Standards Authority of Ireland NSAI

What?

Where?

• Éire/Ireland › Ireland

Procurement history

Date	Document
2023-08-21	Contract notice

Contract notice (2023-08-21)
Object
Scope of the procurement
Title: IT services: consulting, software development, Internet and support
Short description:

The Contracting Authority’s current contract with an external supplier for the provision of support and maintenance of its Microsoft Dynamics 365 Customer...

Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: IT services: consulting, software development, Internet and support 📦
Additional CPV: Software support services 📦
Place of performance
NUTS region: Éire/Ireland 🏙️

Procedure
Procedure type: Open procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender

Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: National or federal Agency/Office
Awarding authority name: National Standards Authority of Ireland NSAI
Postal address: 1 Swift Square, Northwood,
Postal code: D09 A0E4
Postal town: Santry
Contact
Internet address: https://www.etenders.gov.ie 🌏
E-mail: valerie.murphy@nsai.ie 📧
URL for documents: https://www.etenders.gov.ie 🌏
URL for participation: https://www.etenders.gov.ie 🌏

Reference
Dates
Date dispatched: 2023-08-21 📅
Submission deadline: 2023-09-25 📅
Publication date: 2023-08-25 📅
Identifiers
Notice number: 2023/S 163-512718
OJ-S issue: 163

Object
Scope of the procurement
Estimated total value: 700 000 EUR 💰
Estimated value excluding VAT: 700 000 EUR 💰
Duration: 36 months
Description of renewals: Potential extensions 1+1

Procedure
Legal basis: 32014L0024
Time of receipt of tenders: 17:00
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tender validity period: 6 months
Tender opening date: 2023-09-26 📅
Tender opening time: 00:00

Contracting authority
Contact
Contact point: Valerie E Murphy
Address of the buyer profile: https://www.etenders.gov.ie 🌏
Documents URL: https://www.etenders.gov.ie 🌏

Complementary information
Review body
Name: National Standards Authority of Ireland
Postal address: 1 Swift Square, Northwood,
Postal town: Santry
Postal code: D09 A0E4
Country: Ireland 🇮🇪
E-mail: valerie.murphy@nsai.ie 📧
Source: OJS 2023/S 163-512718 (2023-08-21)

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