ICT Systems and Related Services - Case Management Development Platform, Solution Development Services and Operational Support

Department of Justice

The Department of Justice proposes to engage in a competitive process for the establishment of a single-party framework agreement for the provision of ICT Systems and Related Services - Case Management Development Platform, Solution Development Services and Operational Support. It is expected that the solution(s) acquired as a consequence of this procurement process will be delivered via public Cloud technologies. In devising appropriate solutions, it is expected that the successful tenderer will initially work with the Department of Justice team to provide consultancy services including analysing and documenting specifications of the detailed requirements for the required solution(s) on a minimum-viable-product basis (MVP) across prioritised functional areas. The Contracting Authority will require solutions to support the following indicative areas of activity and features which are non-exhaustive and subject to timelines connected to the ISD Modernisation Programme, Implementation of the Department’s Justice Plan and ICT Strategy, funding and governance arrangements, and the securing of internal personnel and resources. Some indicative areas for which solutions are required include: 1. Development, implementation and provision of a core, enterprise level case management platform which is to be delivered via public Cloud technologies. This will include; a. a system of record and single source of data for managing the customer and case related data, b. a unified front-end for staff access with role-based access to support multiple business areas and scheme types while ensuring required data security is maintained, c. a best in class (integrated) front-end for registrant access facilitating effective and efficient two-way user engagement between Contracting Authority and its user communities (This will include a range of different user types with different requirements and access levels and rights), d. a range of self-service options accessible through the user front end and other channels, which will be defined throughout the lifetime of the implementation, e. an application solution capable of supporting multiple disparate application types, f. a case tracking, processing, and progression solution capable of supporting multiple disparate case and workflow types, With regard to licencing it is recognised that solutions proposed by participants during the dialogues / offered at tender stage, may involve software licencing solutions not owned by the participant, where the Department may need to contract separately. Depending on the platform(s) selected, the Department reserves the right to procure licenses either under existing enterprise agreements or through existing government frameworks if they are in place, or under this contract, even where it may involve the award of separate contractual arrangements on foot of this competitive process. Please consult the PQQ documents for the full suite of requirements for this service.

Deadline

The time limit for receipt of tenders was 2023-07-31. The procurement was published on 2023-06-27.

Who? What? Where?
Procurement history
Date Document
2023-06-27 Contract notice
Contract notice (2023-06-27)
Object
Scope of the procurement
Title: IT services: consulting, software development, Internet and support
Short description:
The Department of Justice proposes to engage in a competitive process for the establishment of a single-party framework agreement for the provision of ICT Systems and Related Services - Case Management Development Platform, Solution Development Services and Operational Support. It is expected that the solution(s) acquired as a consequence of this procurement process will be delivered via public Cloud technologies. In devising appropriate solutions, it is expected that the successful tenderer will initially work with the Department of Justice team to provide consultancy services including analysing and documenting specifications of the detailed requirements for the required solution(s) on a minimum-viable-product basis (MVP) across prioritised functional areas. The Contracting Authority will require solutions to support the following indicative areas of activity and features which are non-exhaustive and subject to timelines connected to the ISD Modernisation Programme, Implementation of the Department’s Justice Plan and ICT Strategy, funding and governance arrangements, and the securing of internal personnel and resources. Some indicative areas for which solutions are required include: 1. Development, implementation and provision of a core, enterprise level case management platform which is to be delivered via public Cloud technologies. This will include; a. a system of record and single source of data for managing the customer and case related data, b. a unified front-end for staff access with role-based access to support multiple business areas and scheme types while ensuring required data security is maintained, c. a best in class (integrated) front-end for registrant access facilitating effective and efficient two-way user engagement between Contracting Authority and its user communities (This will include a range of different user types with different requirements and access levels and rights), d. a range of self-service options accessible through the user front end and other channels, which will be defined throughout the lifetime of the implementation, e. an application solution capable of supporting multiple disparate application types, f. a case tracking, processing, and progression solution capable of supporting multiple disparate case and workflow types, With regard to licencing it is recognised that solutions proposed by participants during the dialogues / offered at tender stage, may involve software licencing solutions not owned by the participant, where the Department may need to contract separately. Depending on the platform(s) selected, the Department reserves the right to procure licenses either under existing enterprise agreements or through existing government frameworks if they are in place, or under this contract, even where it may involve the award of separate contractual arrangements on foot of this competitive process. Please consult the PQQ documents for the full suite of requirements for this service.
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Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: IT services: consulting, software development, Internet and support 📦
Additional CPV: Software-related services 📦
Place of performance
NUTS region: Dublin 🏙️

Procedure
Procedure type: Competitive dialogue
Type of bid: Submission for all lots
Award criteria
The most economic tender

Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Ministry or any other national or federal authority
Awarding authority name: Department of Justice
Postal address: 51 St Stephen's Green
Postal code: D02 HK52
Postal town: Dublin 2
Contact
Internet address: https://www.etenders.gov.ie 🌏
E-mail: fikelly@justice.ie 📧
URL for documents: https://www.etenders.gov.ie 🌏
URL for participation: https://www.etenders.gov.ie 🌏

Reference
Dates
Date dispatched: 2023-06-27 📅
Submission deadline: 2023-07-31 📅
Publication date: 2023-06-30 📅
Identifiers
Notice number: 2023/S 124-390356
OJ-S issue: 124
Additional information
With regard to licencing it is recognised that solutions proposed by participants during the dialogues / offered at tender stage, may involve software licencing solutions not owned by the participant, where the Department may need to contract separately. . Depending on the platform(s) selected, the Department reserves the right to procure licences either under existing enterprise agreements or through existing government frameworks if they are in place, or under this contract, even where it may involve the award of separate contractual arrangements on foot of this competitive process. .
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Object
Scope of the procurement
Estimated total value: 40 000 000 EUR 💰
Estimated value excluding VAT: 40 000 000 EUR 💰
Duration: 180 months
Additional information:
With regard to licencing it is recognised that solutions proposed by participants during the dialogues / offered at tender stage, may involve software licencing solutions not owned by the participant, where the Department may need to contract separately. . Depending on the platform(s) selected, the Department reserves the right to procure licences either under existing enterprise agreements or through existing government frameworks if they are in place, or under this contract, even where it may involve the award of separate contractual arrangements on foot of this competitive process. .
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Place of performance
Main site or place of performance: Dublin

Legal, economic, financial and technical information
Conditions for participation
Suitability to pursue the professional activity: See PQQ/Tender Documents

Procedure
Legal basis: 32014L0024
Minimum number of candidates: 5
Justification for the framework agreement:
The maximum duration of the framework agreement will be 15 years. The extended duration for the framework has been selected for a number of reasons including:. (a) The embedded and strategic nature of the proposed ICT systems amounts to a core enterprise system and requires the development of significant knowledge, learning and familiarity for successful operation on behalf of the vendor and the Department, the replacement and transition from such systems in a shorter period of time would cause significant disruption to the workings of the Department and the delivery of services for the relevant industry and members of the public reliant on such services. (b) the financial cost for The Contracting Authority in designing and implementing the ICT system will amount to a significant investment and this investment could not be optimised or the necessary return achieved if the replacement of the system and transitioning from same was required in a shorter time period and would not represent value for money on behalf of the taxpayer..
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Justification for framework agreement duration over four years:
The maximum duration of the framework agreement will be 15 years. The extended duration for the framework has been selected for a number of reasons including:. (a) The embedded and strategic nature of the proposed ICT systems amounts to a core enterprise system and requires the development of significant knowledge, learning and familiarity for successful operation on behalf of the vendor and the Department, the replacement and transition from such systems in a shorter period of time would cause significant disruption to the workings of the Department and the delivery of services for the relevant industry and members of the public reliant on such services. (b) the financial cost for The Contracting Authority in designing and implementing the ICT system will amount to a significant investment and this investment could not be optimised or the necessary return achieved if the replacement of the system and transitioning from same was required in a shorter time period and would not represent value for money on behalf of the taxpayer..
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Time of receipt of tenders: 12:00
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tender validity period: 12 months

Contracting authority
Contact
Address of the buyer profile: https://www.etenders.gov.ie 🌏
Documents URL: https://www.etenders.gov.ie 🌏

Reference
Additional information
Please consult the associated documentation, which contains full instructions regarding the submission of tenders and is available to download from www.etenders.gov.ie using eTenders Resource ID –1978614 . Interested parties must associate their organisation on the eTenders web site (www.etenders.gov.ie) in order to be included on the mailing list for clarifications and to upload tender responses. It is critical to be associated with the competition, as failure to associate your company will result in the full suite of documents and clarifications not being made available to the applicant/tenderer. All information relating to attachments, including clarifications and changes, will be published on the Irish Government Procurement Opportunities Portal (www.etenders.gov.ie) only. Registration is free of charge. The contracting authority will not accept responsibility for information relayed (or not relayed) via third parties.. 1) Suppliers should note the following when making their submission:. • Suppliers must ensure that they give themselves sufficient time to upload & submit all required documentation before the submission deadline. Suppliers should consider the fact that upload speeds vary and that the new eTenders system operates in a different manner to the old platform.. • If you experience difficulty when uploading documents, please contact eTenders Support Desk for technical assistance. Email irish-eproc-helpdesk@eurodym.com or Telephone: +353(0)818 001459 (09:00am – 17:00pm GMT). . 2) All queries regarding this tender requirement or process must be submitted through the Irish Government Procurement Opportunities Portal www.etenders.gov.ie as a specific question. Responses will be circulated to those tenderers that have registered an interest in this notice on www.etenders.gov.ie The details of the person making a query will not be disclosed when circulating the response. 3) This is the sole call for competition for this framework.. 4) The contracting authority will not be responsible for any costs, charges or expenses incurred by candidates or tenderers.. 5) Contract award will be subject to the approval of the competent authorities.. 6) It will be a condition of award that the successful tenderer is and remains tax compliant.. 7) At its absolute discretion, the contracting authority may elect to terminate this procurement process, the framework agreement or any contract awarded under the framework agreement at any time.. 8) Please note in relation to all documents, that where reference is made to a particular standard, make, source, process, trademark, type, or patent, that this is not to be regarded as a de facto requirement. In all such cases it should be understood that such indications are to be treated strictly and solely for reference purposes only, to which the words "or equivalent" will always be appended.. 9) Without prejudice to the principle of equal treatment, the contracting authority is not obliged to engage in a clarification process in respect of the procurement documents with missing or incomplete information. Therefore, respondents are advised to ensure that they return completed documentation in order to avoid the risk of elimination from the competition..
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Complementary information
Review body
Name: High Court
Postal address: Four Courts
Postal town: Dublin
Postal code: D7
Country: Ireland 🇮🇪
Phone: +353 18886000 📞
E-mail: highcourtcentraloffice@courts.ie 📧
Information about review deadlines:
In accordance with the Standstill Period as per SI 130 - Public Sector Remedies legislation
Source: OJS 2023/S 124-390356 (2023-06-27)
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