2020-03-11Contract for the Provision of a Financial Management System to Rehab Group and Subsidiaries (The Rehab Group)
Rehab is a charity that champions the value of diversity and inclusion for people with a disability or disadvantage in their communities. Our mission is to help the people we serve to be more independent and to contribute to and be more included in their communities; empowering them with the skills and confidence to be active in the workforce and supporting them to be in charge of their health and wellness. Over 20 000 people use Rehab’s services — children and adults with disability, people on the …
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2020-02-2419/085 — Enterprise Mobile Application Platform and Mobility Management Service (Irish Water)
The contracting entity is undertaking a competitive tender process for a range of services through the competition in relation to the provision of a mobile application platform and enterprise mobility management services to Irish Water.
These services will be divided into 2 lots: lot 1 and lot 2. The services will for the initial contract to be awarded under the framework agreement for each lot are further detailed in Appendix 3.
It is anticipated that Irish Water will enter into a separate …
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2019-12-16ICT Managed Support Services for LauraLynn Children's Hospice (Health Service Executive (HSE))
LauraLynn, Ireland’s Children’s Hospice requires a fully-managed IT service contract (hardware and software) to fulfil its ICT needs and enable seamless business continuity across all departments within the service (clinical and non-clinical).
The initial contract duration will be for 36 months with the option to extend annually for a further 24 months.
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2019-10-29Single Party Framework for the Provision of ICT Hosting, Support and Related Services (PSI — the Pharmacy Regulator)
The PSI wishes to create a single party framework under which contracts can be awarded. An initial contract will be awarded under the framework for four (4) years, with the option to extend for a further period of three (3) years, subject to a maximum duration of seven (7) years. The scope of the framework is intended to provide PSI with ICT Application hosting, support and related services. It should be noted that PSI is also currently undergoing a large organisation-wide Business Transformation Project …
View the procurement » Mentioned suppliers:It Force
2019-08-08Single Party Framework Agreement for the Provision of IT Managed Service for Business Systems (University College Dublin (UCD))
University College Dublin (UCD) invites tender submissions for the provision of an IT Managed Service for Business Systems to UCD. It is the intention of the University to put in place a framework agreement with a single service provider. The agreement will be to host the service for a period of 3 years, with the option to extend the agreement by 1 further 1-year period. UCD wishes to complement internal IT Services with an externally provided fully managed platform service for its business systems. The …
View the procurement » Mentioned suppliers:Version 1
2019-07-19Outsourced Business Process Services to Support SEAI Programmes (Sustainable Energy Authority of Ireland)
The Sustainable Energy Authority of Ireland (SEAI) was established under the Sustainable Energy Act 2002. It works with the public, businesses, government and communities to achieve a cleaner energy future. The objective of this RFT is to identify and appoint a suitably resourced multi-disciplined customer and business process services provider to efficiently and effectively support the delivery of SEAI programmes.
The successful service provider will be responsible for all elements of the Outsourced …
View the procurement » Mentioned suppliers:FEXCO Unlimited Company
2019-07-18Arrangement Register, Case Management System and Associated Technology Required to operationalise the Decision... (Mental Health Commission)
The Mental Health Commission (MHC) proposes to award a contract for the design, development, testing and support of ICT systems required to support the operationalisation of the Decision Support Service (DSS). This includes:
— software to support system requirements,
— implementation of all ICT systems and services to support the activities of the DSS,
— implementation of a secure integration platform.
The DSS would like to identify and implement an arrangements register, online portal and case …
View the procurement » Mentioned suppliers:Codec
2019-07-03RFT in Relation to the Provision of ICT External Resources (The Pensions Authority)
The Authority wishes to procure an economic operator to provide the following Services:
(a) the provision of external Information and Communications Technology (‘ICT’) resources to support the delivery of ICT projects for the Authority (the ‘Personnel Requirements’); and
(b) the provision of a support desk for the Authority's Pensions Data Register system (the ‘Support Desk Requirements’).
View the procurement » Mentioned suppliers:AspiraCon Ltd
2019-07-01Managed IT Service (Irish Blood Transfusion Service)
The IBTS wishes to tender for a managed service contract to support their IT Infrastructure.
The IBTS is seeking an innovative service partner who can provide a process driven, proactive, managed service that is flexible enough to integrate with its existing requirements while operating to the highest standards and facilitating future developments.
The service provider will be expected to provide a 24/7 Service Desk, On-site Deskside Support, back office infrastructure support and service management …
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2019-06-28Case Management System (Central Statistics Office)
The provision of a dynamic and editable Integrated Case Management System (CMS), including support services, for use on smart devices for the Census Field Operation. The CMS Solution proposed must allow the CSO to create digital forms which will provide enumerators with the functionality they need to complete the 10-week census field operation.
View the procurement » Mentioned suppliers:Stroma Certification Ltd
2019-06-07Provision and Operation of Travel Information Systems and Ancillary Systems and Services (National Transport Authority)
The Authority is seeking to engage a suitable party to, in summary:
— uninterrupted continuance of current Travel Information Services during migration from current contract,
— open and interoperable data exchange protocols,
— system for managing,
—— schedule data,
—— real time data,
—— mapping and gazetteer data,
—— exports to Open Data and re-users of NTA data,
— real-Time, All Ireland, Door to Door Intermodal Journey Planner,
— innovation in travel information technology during the life of the …
View the procurement » Mentioned suppliers:Trapeze Group (UK) lTD
2019-05-22Request for Tender for the Provision of Web as a Managed Service (Sustainable Energy Authority of Ireland)
SEAI are inviting tenders for the provision of web as a fully managed service to include deploying and maintaining a secure, robust, accessible system. High levels of governance and supporting SEAI’s continuous improvement process are critical requirements from any service provider.
The successful tenderer must be capable of efficiently transitioning the current website design and content in its entirety to their preferred/recommended content management system and deploying it to their recommended …
View the procurement » Mentioned suppliers:Dept Digital Ltd
2019-05-03Contract for the Provision of a Financial Management System to Horse Racing Ireland and Subsidiaries (Horse Racing Ireland (HRI))
Horse Racing Ireland (HRI) was established by the Irish Government under the Horse and Greyhound Racing Act 2001 and the Irish Horseracing Industry Act 1994. HRI subsidiaries include Irish Thoroughbred Marketing Ltd (ITM), Tote Ireland Ltd; and HRI Racecourses Ltd; consisting of Leopardstown Racecourse, Fairyhouse Racecourse, Navan Racecourse, Tipperary Racecourse and Leopardstown Golf Centre. HRI headquarters are located in Ballymany, Newbridge, Co Kildare.
The Contracting Authority is publishing a …
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2019-03-0719/021 — Single Party Framework for the Provision of Data Loss Prevention Managed Service (Ervia)
The Contracting Entity is undertaking a competitive tender process to establish a single supplier framework agreement for the provision of a full managed service to support Ervia’s recently deployed Symantec Data Leakage Prevention (DLP) solution.
It is the intention to appoint a single service provider to support the delivery of the following services:
The solution covers data leaving Ervia’s systems and networks over web, email, removable media and printing, along with data-at-rest. Services required …
View the procurement » Mentioned suppliers:Arkphire Security Ltd
2019-02-26146648 (Dublin City Council)
DCC wishes to engage a suitable vendor to provide a a 24 x 7 x 365 managed security service encompassing a Security Operations Centre (SOC) and a Security Information and Event Management (SIEM) solution which it is proposed to implement on a phased basis. Please see tender documents for further details.
The framework period will initially be for 2 years with the possibility of extending it by 2 further periods of 1 year each, following satisfactory performance of the supplier and at the sole discretion of DCC.
View the procurement » Mentioned suppliers:Zinopy Ltd
2018-12-04Single Party Framework for the Supply of Contact Centre Services to Irish Water (Irish Water)
Irish Water is committed to meeting customer expectations with the objective of establishing trust and reputation for excellent customer service. Providing an excellent service to customers that meets customers evolving needs and requirements, while taking into account the challenges faced with Ireland's dated water/wastewater system is a key priority for the company. Refer to PQQ document.
View the procurement » Mentioned suppliers:Capita Customer Solutions Ltd
2018-11-14Provision of Support and Maintenance for Microsoft NAV (Central Bank of Ireland)
This public procurement competition is seeking a service provider to provide routine support and maintenance including live system support, making minor changes to existing functionality, as required; and expert advice and assistance in relation to project work. This would include contributing NAV expertise and customising NAV as required to facilitate future system changes. These changes may include amendments to the customised NAV functionalities, and any other NAV related changes required.
View the procurement » Mentioned suppliers:Datapac Ltd
2018-11-06ICT Support Services (Quality and Qualifications Ireland (QQI))
QQI is issuing this Request for Tender (RFT) in order to select a supplier or suppliers for the provision of ICT Support Services. The tender is offered in seven lots. Lots may be awarded separately or to a single supplier. To fulfil its responsibilities QQI needs its ICT services to perform, be highly available and highly responsive to customer needs with minimal downtime. In order to achieve this, it is intended by means of this tender process to appoint a supplier(s) to one or more lots based on …
View the procurement » Mentioned suppliers:Infopulse Ukraine LLC
2018-11-01Competition for the Provision of Leap Operations Services (National Transport Authority)
The performance of the contract will require the provision of services during the following 3 main phases, as set out below.
Phase 1: Mobilisation and Transition Management Services
The service provider will be required to proactively manage the mobilisation and transition activities.
Phase 2: Operations Services
Following the successful implementation of Phase 1, the service provider will be required to manage the delivery of operational services.
Phase 3: Contract Termination and Handover
The service …
View the procurement » Mentioned suppliers:Cubic Transportation Limited
2018-10-18Competition for the Provision of sales and related services of Child 16-18 and Student Leap Cards (National Transport Authority)
The Authority intends to award a contract to a service provider to provide three different types of personalised Leap Cards for the purposes of offering discounted travel fares to verified eligible cardholders:
1) Child 16-18 Leap Card;
2) Student Leap Card; and
3) A third card type, Young Adult Leap Card that may be introduced during the lifetime of the contract.
The contract is for the establishment and operation of an online and national over the counter sales network for such cards. The Authority …
View the procurement » Mentioned suppliers:Credit Card Systems Ireland Ltd
2018-09-20Single Provider Framework Agreement for the Provision of ICT Managed Services (Health and Social Care Professionals Council (CORU))
On-Site ICT support and maintenance — the “support and maintenance” component is based upon an unconditional fixed price per annum. The annual fixed price is not subject to variation across the maximum 3 year term of the Framework Agreement.
Off-Site Helpdesk and ICT Support — the number of helpdesk tickets per month that the off-site helpdesk will need to support is estimated to be 100 per month. This off-site helpdesk support service will be utilised as a drawdown facility and will be based upon a …
View the procurement » Mentioned suppliers:IPOptions Ltd
2018-07-23Competition for the Provision of Tax Saver website and operations services (National Transport Authority)
The Authority aims to provide an accessible single point for employers to order Tax Saver tickets, offering a user-friendly system for employers and employees alike, with the aim of increasing the use of public transportation by making it easier for employers to participate in the Tax Saver scheme, thus increasing the number of Tax Saver tickets being purchased by commuters.
In this regard, the Authority is seeking to engage a suitable party to carry out the requirements as set out in Section II.2.4.
View the procurement » Mentioned suppliers:Global Entserv Solutions Ireland Ltd (DXC...
2018-06-22Single Party Framework for the provision of Service Desk and Deskside Support Services (Ervia)
The Contracting Entity is undertaking a competitive tender process to establish a single supplier Framework agreement for the provision of a suite of SLA-governed IT Service Management Managed Services (to ITIL standard). Including “Service Management” projects across Ervia.
It is the intention to appoint a Single Service Provider to support the delivery of the following services:
1) End to End Service Management Services for ITIL processes.
2) Service Desk.
3) Onsite Deskside Support.
4) Non-Core Hours …
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2018-06-11ICT Managed Service (Bord Iascaigh Mhara - Irish Sea Fisheries Board (BIM))
BIM invites tenders for a Managed Service — ICT Helpdesk, Infrastructure, Monitoring and Support Service. This contract will be for up to a maximum of five (5) years. A performance review will be carried out every six (6) months and BIM reserve the right to cancel the contract at any point giving one month notice.
View the procurement » Mentioned suppliers:Nostra Systems Ltd
2018-05-10Ervia ITSM Platform as a Service(PaaS) Solution (Ervia)
Ervia has a requirement for an ITSM PaaS software solution that will be used for IT Service Management and the wider Ervia Business Services Divisions. The application should support all ITIL Processes, and should support workflow and process development and customisation which will allow us manage a number of internal processes through system automation. The solution should have BI and Reporting capabilities, user management, data management and the ability to integrate with other applications and IT Solutions.
View the procurement » Mentioned suppliers:Accenture Ltd
2018-04-04SAP Support, Maintenance and Hosting (SOLAS)
SOLAS wishes to enter into contract for the on-going application & technical support for SAP’s ECC6 and SRM systems including project support for an archiving process and deletion of data; annual health check to ensure system is optimized; assistance in assessing the best migration path to move to a HANA database including necessary preparatory work and provide for a possible to move to a hosted service during the period of the contract. SOLAS proposes to move the end to end management of the …
View the procurement » Mentioned suppliers:Client Solutions Limited
2017-12-20Pasturebase Ireland Farmline Service (Teagasc)
In summary the services comprise the provision of a farmline help service to users of Pasturebase Ireland. A telephone, email and online helpline service to Farmer users of Pasturebase, providing Information Systems help on usage and access to PBI and logging and management of system issues. The service includes the provision of an online help centre, regular reporting of service and activity levels for the Farmline, and a drawdown facility for providing technical training sessions for users and …
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2017-12-15Provision of ICT Managed Services (Commission for Regulation of Utilities)
The Commission for Regulation of Utilities (CRU) is Ireland’s independent energy and water regulator.
The CRU was originally established as the Commission for Energy Regulation (CER) in 1999.
The CER changed its name to the CRU in 2017 to better reflect the expanded powers and functions of the organization.
CRU now invites tenders for the Provision of ICT Managed Services and ad-hoc project.
A detailed specification of requirements is set out in Appendix 1 of the request for the tender document available …
View the procurement » Mentioned suppliers:Qualcom
2017-11-15Provision of Support and Maintenance of the Rural Transport ITMS Booking System (National Transport Authority)
The National Transport Authority seeks an experienced IT Service Provider who can provide technical support and expertise to maintain and develop ICT elements of the Authority's ITMS business systems. The Authority will require a range of support services, some of which will be on an on-going basis and others as needs arise. This contract will involve the provision of operation support and development services for ITMS and any other business systems that may be selected by the Authority in future.
The …
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