ICT Support Services
Quality and Qualifications Ireland (QQI)
QQI is issuing this Request for Tender (RFT) in order to select a supplier or suppliers for the provision of ICT Support Services. The tender is offered in seven lots. Lots may be awarded separately or to a single supplier. To fulfil its responsibilities QQI needs its ICT services to perform, be highly available and highly responsive to customer needs with minimal downtime. In order to achieve this, it is intended by means of this tender process to appoint a supplier(s) to one or more lots based on technologies in use. Tenderers responding should have a proven track record and demonstrated experience in the provision of ICT Support Services to organisations similar in size to QQI, including public sector organisations.
DeadlineThe time limit for receipt of tenders was 2019-01-18. The procurement was published on 2018-11-06.
SuppliersThe following suppliers are mentioned in award decisions or other procurement documents:
Who? What?- • Helpdesk and support services › Systems support services
- • Software-related services › Software support services
Procurement history
| Date | Document |
|---|---|
| 2018-11-06 | Contract notice |
| 2019-06-17 | Contract award notice |
Contract notice (2018-11-06)
Object
Scope of the procurement
Title: Systems support services
Reference number: QQI ICT Support
Short description:
“QQI is issuing this Request for Tender (RFT) in order to select a supplier or suppliers for the provision of ICT Support Services. The tender is offered in...”
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Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: Systems support services 📦
Additional CPV: Systems support services 📦
Place of performance
NUTS region: Éire/Ireland 🏙️
Procedure
Procedure type: Open procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender
Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Body governed by public law
Awarding authority name: Quality and Qualifications Ireland (QQI)
Postal address: 26-27 Denzille Lane
Postal code: Dublin 2
Postal town: Dublin 2
Contact
Internet address: https://www.qqi.ie 🌏
E-mail: gzaidan@qqi.ie 📧
Phone: +353 19058112 📞
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=137810&B=ETENDERS_SIMPLE 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=137810&B=ETENDERS_SIMPLE 🌏
Reference
Dates
Date dispatched: 2018-11-06 📅
Submission deadline: 2019-01-18 📅
Publication date: 2018-11-09 📅
Identifiers
Notice number: 2018/S 216-494152
OJ-S issue: 216
Object
Scope of the procurement
Estimated total value: 1 000 000 EUR 💰
Estimated value excluding VAT: 1 000 000 EUR 💰
Duration: 24 months
Description of renewals:
“It is intended that the Contract will be awarded for an initial period of 2 years. It will be further renewable thereafter annually, for up to a maximum...”
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Procedure
Legal basis: 32014L0024
Time of receipt of tenders: 12:00
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tender opening date: 2019-01-18 📅
Tender opening time: 12:00
Contracting authority
Identity
National registration number: N/a
Contact
Contact point: Giovanni Zaidan
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/244 🌏
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=137810&B=ETENDERS_SIMPLE 🌏
Complementary information
Review body
Name: Quality and Qualifications Ireland (QQI)
Postal address: 26-27 Denzille Lane
Postal town: Dublin 2
Postal code: D02 P266
Country: Ireland 🇮🇪
Phone: +343 19058112 📞
E-mail: gzaidan@qqi.ie 📧
Fax: +343 19058112 📠
Source: OJS 2018/S 216-494152 (2018-11-06)
Object
Scope of the procurement
Title: Systems support services
Reference number: QQI ICT Support
Short description:
“QQI is issuing this Request for Tender (RFT) in order to select a supplier or suppliers for the provision of ICT Support Services. The tender is offered in...”
Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: Systems support services 📦
Additional CPV: Systems support services 📦
Place of performance
NUTS region: Éire/Ireland 🏙️
Procedure
Procedure type: Open procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender
Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Body governed by public law
Awarding authority name: Quality and Qualifications Ireland (QQI)
Postal address: 26-27 Denzille Lane
Postal code: Dublin 2
Postal town: Dublin 2
Contact
Internet address: https://www.qqi.ie 🌏
E-mail: gzaidan@qqi.ie 📧
Phone: +353 19058112 📞
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=137810&B=ETENDERS_SIMPLE 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=137810&B=ETENDERS_SIMPLE 🌏
Reference
Dates
Date dispatched: 2018-11-06 📅
Submission deadline: 2019-01-18 📅
Publication date: 2018-11-09 📅
Identifiers
Notice number: 2018/S 216-494152
OJ-S issue: 216
Object
Scope of the procurement
Estimated total value: 1 000 000 EUR 💰
Estimated value excluding VAT: 1 000 000 EUR 💰
Duration: 24 months
Description of renewals:
“It is intended that the Contract will be awarded for an initial period of 2 years. It will be further renewable thereafter annually, for up to a maximum...”
Procedure
Legal basis: 32014L0024
Time of receipt of tenders: 12:00
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tender opening date: 2019-01-18 📅
Tender opening time: 12:00
Contracting authority
Identity
National registration number: N/a
Contact
Contact point: Giovanni Zaidan
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/244 🌏
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=137810&B=ETENDERS_SIMPLE 🌏
Complementary information
Review body
Name: Quality and Qualifications Ireland (QQI)
Postal address: 26-27 Denzille Lane
Postal town: Dublin 2
Postal code: D02 P266
Country: Ireland 🇮🇪
Phone: +343 19058112 📞
E-mail: gzaidan@qqi.ie 📧
Fax: +343 19058112 📠
Source: OJS 2018/S 216-494152 (2018-11-06)
Contract award notice (2019-06-17)
Object
Scope of the procurement
Short description:
“QQI is issuing this Request for Tender (RFT) in order to select a supplier or suppliers for the provision of ICT support services. The tender is offered in...”
Show more
Total value of the procurement: 1 000 000 EUR 💰
Notice metadata
Document type: Contract award notice
Procedure
Type of bid: Not applicable
Contracting authority
Identity
Postal code: D02 P266
Reference
Dates
Date dispatched: 2019-06-17 📅
Publication date: 2019-06-19 📅
Identifiers
Notice number: 2019/S 116-285242
Refers to notice: 2018/S 216-494152
OJ-S issue: 116
Object
Scope of the procurement
Title of the lot: Applications
Lot number: 1
Short description:
“QQI is issuing this Request for Tender (RFT) in order to select a supplier or suppliers for the provision of ICT support services. The tender is offered in...”
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Procedure
Award criteria
Quality criterion (name): Overall
Quality criterion (weighting): 89
Price (weighting): 40
Award of contract
Date of contract conclusion: 2019-03-27 📅
Name: Infopulse Ukraine LLC
National registration number: 30522902
Postal address: 24, Polyova Str.
Postal town: Kyiv
Postal code: 03056
Country: Ukraine 🇺🇦
Phone: +380 444578468 📞
E-mail: info@infopulse.com 📧
Country: 00 🏙️
Total value of the procurement: 812 770 EUR 💰
Information about tenders
Number of tenders received: 5
Source: OJS 2019/S 116-285242 (2019-06-17)
Object
Scope of the procurement
Short description:
“QQI is issuing this Request for Tender (RFT) in order to select a supplier or suppliers for the provision of ICT support services. The tender is offered in...”
Total value of the procurement: 1 000 000 EUR 💰
Notice metadata
Document type: Contract award notice
Procedure
Type of bid: Not applicable
Contracting authority
Identity
Postal code: D02 P266
Reference
Dates
Date dispatched: 2019-06-17 📅
Publication date: 2019-06-19 📅
Identifiers
Notice number: 2019/S 116-285242
Refers to notice: 2018/S 216-494152
OJ-S issue: 116
Object
Scope of the procurement
Title of the lot: Applications
Lot number: 1
Short description:
“QQI is issuing this Request for Tender (RFT) in order to select a supplier or suppliers for the provision of ICT support services. The tender is offered in...”
Procedure
Award criteria
Quality criterion (name): Overall
Quality criterion (weighting): 89
Price (weighting): 40
Award of contract
Date of contract conclusion: 2019-03-27 📅
Name: Infopulse Ukraine LLC
National registration number: 30522902
Postal address: 24, Polyova Str.
Postal town: Kyiv
Postal code: 03056
Country: Ukraine 🇺🇦
Phone: +380 444578468 📞
E-mail: info@infopulse.com 📧
Country: 00 🏙️
Total value of the procurement: 812 770 EUR 💰
Information about tenders
Number of tenders received: 5
Source: OJS 2019/S 116-285242 (2019-06-17)
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