ICT Managed Service
Bord Iascaigh Mhara - Irish Sea Fisheries Board (BIM)
BIM invites tenders for a Managed Service — ICT Helpdesk, Infrastructure, Monitoring and Support Service. This contract will be for up to a maximum of five (5) years. A performance review will be carried out every six (6) months and BIM reserve the right to cancel the contract at any point giving one month notice.
DeadlineThe time limit for receipt of tenders was 2018-07-11. The procurement was published on 2018-06-11.
SuppliersThe following suppliers are mentioned in award decisions or other procurement documents:
Who? What?- • Computer support services › Technical computer support services
- • Data network management and support services › Data network support services
- • Helpdesk and support services › Systems support services
- • Software-related services › Software support services
Procurement history
| Date | Document |
|---|---|
| 2018-06-11 | Contract notice |
| 2020-05-20 | Contract award notice |
Contract notice (2018-06-11)
Object
Scope of the procurement
Title: Helpdesk and support services
Reference number: Bord Iascaigh Mhara 2018
Short description:
Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union
Common procurement vocabulary (CPV)
Code: Helpdesk and support services 📦
Additional CPV: Systems support services 📦
Place of performance
NUTS region: Éire/Ireland 🏙️
Procedure
Procedure type: Open procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender
Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Body governed by public law
Awarding authority name: Bord Iascaigh Mhara - Irish Sea Fisheries Board (BIM)
Postal address: PO Box No 12, Crofton Road
Postal town: Dun Laoghaire
Contact
Internet address: http://www.bim.ie 🌏
E-mail: tenders@bim.ie 📧
Phone: +353 12144100 📞
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=130497&B=ETENDERS_SIMPLE 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=130497&B=ETENDERS_SIMPLE 🌏
Reference
Dates
Date dispatched: 2018-06-11 📅
Submission deadline: 2018-07-11 📅
Publication date: 2018-06-13 📅
Identifiers
Notice number: 2018/S 111-253017
OJ-S issue: 111
Object
Scope of the procurement
Estimated total value: 400 000 EUR 💰
Estimated value excluding VAT: 500 000 EUR 💰
Duration: 60 months
Procedure
Time of receipt of tenders: 17:00
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tender opening date: 2018-07-11 📅
Tender opening time: 17:00
Award criteria
Quality criterion (name): Operational Details
Quality criterion (weighting): 20
Quality criterion (name): Human Resources
Quality criterion (weighting): 45
Quality criterion (name): Service Level Agreement
Quality criterion (weighting): 5
Quality criterion (name): Knowledge Management
Quality criterion (weighting): 10
Price weighting: 20
Contracting authority
Identity
National registration number: N/a
Contact
Contact point: Procurement Officer
Internet address: www.bim.ie 🌏
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/215 🌏
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=130497&B=ETENDERS_SIMPLE 🌏
Complementary information
Review body
Name: High Courts
Postal town: Dublin
Country: Ireland 🇮🇪
Source: OJS 2018/S 111-253017 (2018-06-11)
Object
Scope of the procurement
Title: Helpdesk and support services
Reference number: Bord Iascaigh Mhara 2018
Short description:
BIM invites tenders for a Managed Service — ICT Helpdesk, Infrastructure, Monitoring and Support Service. This contract will be for up to a maximum of five (5) years. A performance review will be carried out every six (6) months and BIM reserve the right to cancel the contract at any point giving one month notice.
Show more
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union
Common procurement vocabulary (CPV)
Code: Helpdesk and support services 📦
Additional CPV: Systems support services 📦
Place of performance
NUTS region: Éire/Ireland 🏙️
Procedure
Procedure type: Open procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender
Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Body governed by public law
Awarding authority name: Bord Iascaigh Mhara - Irish Sea Fisheries Board (BIM)
Postal address: PO Box No 12, Crofton Road
Postal town: Dun Laoghaire
Contact
Internet address: http://www.bim.ie 🌏
E-mail: tenders@bim.ie 📧
Phone: +353 12144100 📞
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=130497&B=ETENDERS_SIMPLE 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=130497&B=ETENDERS_SIMPLE 🌏
Reference
Dates
Date dispatched: 2018-06-11 📅
Submission deadline: 2018-07-11 📅
Publication date: 2018-06-13 📅
Identifiers
Notice number: 2018/S 111-253017
OJ-S issue: 111
Object
Scope of the procurement
Estimated total value: 400 000 EUR 💰
Estimated value excluding VAT: 500 000 EUR 💰
Duration: 60 months
Procedure
Time of receipt of tenders: 17:00
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tender opening date: 2018-07-11 📅
Tender opening time: 17:00
Award criteria
Quality criterion (name): Operational Details
Quality criterion (weighting): 20
Quality criterion (name): Human Resources
Quality criterion (weighting): 45
Quality criterion (name): Service Level Agreement
Quality criterion (weighting): 5
Quality criterion (name): Knowledge Management
Quality criterion (weighting): 10
Price weighting: 20
Contracting authority
Identity
National registration number: N/a
Contact
Contact point: Procurement Officer
Internet address: www.bim.ie 🌏
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/215 🌏
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=130497&B=ETENDERS_SIMPLE 🌏
Complementary information
Review body
Name: High Courts
Postal town: Dublin
Country: Ireland 🇮🇪
Source: OJS 2018/S 111-253017 (2018-06-11)
Contract award notice (2020-05-20)
Object
Scope of the procurement
Short description:
Total value of the procurement: 1 080 000 EUR 💰
Notice metadata
Document type: Contract award notice
Procedure
Type of bid: Not applicable
Contracting authority
Identity
Awarding authority name: Bord Iascaigh Mhara — Irish Sea Fisheries Board (BIM)
Postal town: IRL-Dun Laoghaire
Reference
Dates
Date dispatched: 2020-05-20 📅
Publication date: 2020-05-25 📅
Identifiers
Notice number: 2020/S 100-241978
Refers to notice: 2018/S 111-253017
OJ-S issue: 100
Procedure
Award criteria
Quality criterion (name): Operational details
Human resources
Service level agreement
Knowledge management
Price (weighting): 20
Award of contract
Date of contract conclusion: 2018-12-22 📅
Name: Nostra Systems Ltd
National registration number: 9581827E
Postal address: Unit 1-2 Blackthorn Close, Stillorgan Business
Postal town: Dublin
Postal code: s
Country: Ireland 🇮🇪
Phone: +353 0877433444 📞
E-mail: gary.byrne@nostrasystems.ie 📧
Internet address: http://www.nostrasystems.ie 🌏
Total value of the procurement: 1 080 000 EUR 💰
Information about tenders
Number of tenders received: 3
Complementary information
Review body
Postal address: Four Courts, Inns Quay
Postal town: Dublin 7
E-mail: highcourtcentraloffice@courts.ie 📧
Internet address: www.courts.ie 🌏
Source: OJS 2020/S 100-241978 (2020-05-20)
Object
Scope of the procurement
Short description:
BIM invites tenders for a managed service — ICT Helpdesk, infrastructure, monitoring and support service. This contract will be for up to a maximum of five (5) years. A performance review will be carried out every six (6) months and BIM reserve the right to cancel the contract at any point giving one month notice.
Show more
Notice metadata
Document type: Contract award notice
Procedure
Type of bid: Not applicable
Contracting authority
Identity
Awarding authority name: Bord Iascaigh Mhara — Irish Sea Fisheries Board (BIM)
Postal town: IRL-Dun Laoghaire
Reference
Dates
Date dispatched: 2020-05-20 📅
Publication date: 2020-05-25 📅
Identifiers
Notice number: 2020/S 100-241978
Refers to notice: 2018/S 111-253017
OJ-S issue: 100
Procedure
Award criteria
Quality criterion (name): Operational details
Human resources
Service level agreement
Knowledge management
Price (weighting): 20
Award of contract
Date of contract conclusion: 2018-12-22 📅
Name: Nostra Systems Ltd
National registration number: 9581827E
Postal address: Unit 1-2 Blackthorn Close, Stillorgan Business
Postal town: Dublin
Postal code: s
Country: Ireland 🇮🇪
Phone: +353 0877433444 📞
E-mail: gary.byrne@nostrasystems.ie 📧
Internet address: http://www.nostrasystems.ie 🌏
Total value of the procurement: 1 080 000 EUR 💰
Information about tenders
Number of tenders received: 3
Complementary information
Review body
Postal address: Four Courts, Inns Quay
Postal town: Dublin 7
E-mail: highcourtcentraloffice@courts.ie 📧
Internet address: www.courts.ie 🌏
Source: OJS 2020/S 100-241978 (2020-05-20)
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