Provision of Second Level Citrix Support Managed Service

Dublin City Council

Provision of second level Citrix support managed service.

Deadline

The time limit for receipt of tenders was 2019-09-12. The procurement was published on 2019-08-12.

Suppliers

The following suppliers are mentioned in award decisions or other procurement documents:

Who? What? Where?
Procurement history
Date Document
2019-08-12 Contract notice
2020-01-28 Contract award notice
Contract notice (2019-08-12)
Object
Scope of the procurement
Title: IT services: consulting, software development, Internet and support
Reference number: CitrixManServ
Short description: Provision of second level Citrix support managed service.
Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: IT services: consulting, software development, Internet and support 📦
Additional CPV: Network infrastructure 📦
Place of performance
NUTS region: Dublin 🏙️

Procedure
Procedure type: Open procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender

Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Regional or local authority
Awarding authority name: Dublin City Council
Postal address: Civic Offices, Wood Quay
Postal code: Dublin
Postal town: Dublin 8
Contact
Internet address: http://www.dublincity.ie 🌏
E-mail: fiona.collins@dublincity.ie 📧
Phone: +353 2226268 📞
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=151235&B=ETENDERS_SIMPLE 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=151235&B=ETENDERS_SIMPLE 🌏

Reference
Dates
Date dispatched: 2019-08-12 📅
Submission deadline: 2019-09-12 📅
Publication date: 2019-08-13 📅
Identifiers
Notice number: 2019/S 155-382982
OJ-S issue: 155

Object
Scope of the procurement
Estimated total value: 1 200 000 EUR 💰
Short description:
Dublin City Council has a wide range of ICT services and processes to support many business functions within Dublin City Council. Services provided by the Information Systems (IS) Department are provided through a number of data centres incorporating a diverse range of technologies and applications, which include Citrix and Citrix related hardware. A range of security policies are documented and are currently in place in DCC. Complex disaster recovery and business continuity processes have been established to ensure that business services can continue in most emergency situations and required maintenance events with minimal levels of downtime. Dublin City Council is currently running Citrix Xenapp 7.15 on Windows 2008 R2 SP1 on VMware hosts. There are currently 40 virtual Xenapp 7.15 servers running over 8 VMware physical servers which, includes, 1 web interface server and 1 data collector which accommodates up to 1 300 concurrent users. Citrix Software and licenses, scripts (logon, SQL, server build and maintenance), group policy objects and custom administrative templates as well as Farm documentation. Dublin City Council currently deploys 4 Citrix Netscaler MPX 8200s for server load balancing, application acceleration, and application firewall and access gateway.
Show more
Dublin City Council has an annual Gold Subscription with Citrix for Netscaler support. Dublin City Council currently deploys Access Gateway via Netscaler as the primary remote access for staff. Dublin City Council has an annual subscription with Safenet for licenses and support. Share file is the only file sharing tool permitted for Dublin City Council users. Dublin City Council currently deploys an on premise solution for 700 users. Dublin City Council currently deploys Symantec Endpoint Protection V14 across the Xenapp Farm.
Show more
This tender is for the provision of a managed service to support and ensure the services outlined above are maintained with minimal disruption to business users.
Estimated value excluding VAT: 1 200 000 EUR 💰
Duration: 48 months
Description of renewals:
The framework period will initially be for 2 years with the possibility of extending it by a further 2 years (1 year at time, following satisfactory performance of the successful tenderer) at the sole discretion of DCC.
Place of performance
Main site or place of performance: Civic Offices, Wood Quay, Dublin 8.

Legal, economic, financial and technical information
Conditions for participation
Suitability to pursue the professional activity: Please see tender documents for full details.

Procedure
Legal basis: 32014L0024
Time of receipt of tenders: 12:00
Languages in which tenders or requests to participate may be submitted: English 🗣️
Irish 🗣️
Tender validity period: 12 months
Tender opening date: 2019-09-12 📅
Tender opening time: 12:00

Contracting authority
Identity
National registration number: N/a
Contact
Contact point: Fiona Collins
Internet address: www.dublincity.ie 🌏
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/267 🌏
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=151235&B=ETENDERS_SIMPLE 🌏

Complementary information
Review body
Name: The High Court
Postal address: Chief Registrar, High Court, Inns Quay
Postal town: Dublin
Postal code: Dublin 7
Country: Ireland 🇮🇪
Phone: +353 18886000 📞
E-mail: highcourtcentraloffice@courts.ie 📧
Source: OJS 2019/S 155-382982 (2019-08-12)
Contract award notice (2020-01-28)
Object
Scope of the procurement
Total value of the procurement: 1 200 000 EUR 💰
Notice metadata
Document type: Contract award notice

Procedure
Type of bid: Not applicable

Contracting authority
Identity
Postal code: Dublin 8
Postal town: Dublin

Reference
Dates
Date dispatched: 2020-01-28 📅
Publication date: 2020-01-31 📅
Identifiers
Notice number: 2020/S 022-049156
Refers to notice: 2019/S 155-382982
OJ-S issue: 22

Object
Scope of the procurement
Short description:
Dublin City Council has a wide range of ICT services and processes to support many business functions within Dublin City Council. Services provided by the Information Systems (IS) Department are provided through a number of data centres incorporating a diverse range of technologies and applications, which include Citrix and Citrix related hardware. A range of security policies are documented and are currently in place in DCC. Complex disaster recovery and business continuity processes have been established to ensure that business services can continue in most emergency situations and required maintenance events with minimal levels of downtime. Dublin City Council is currently running Citrix Xenapp 7.15 on Windows 2008 R2 SP1 on VMware hosts. There are currently 40 virtual Xenapp 7.15 servers running over 8 VMware physical servers which, includes, one web interface server and one data collector which accommodates up to 1 300 concurrent users. Citrix software and licenses, scripts (logon, SQL, server build and maintenance), group policy objects and custom administrative templates as well as farm documentation. Dublin City Council currently deploys 4 Citrix Netscaler MPX 8200s for server load balancing, application acceleration, and application firewall and access gateway.
Show more
Dublin City Council has an annual gold subscription with Citrix for Netscaler support. Dublin City Council currently deploys Access Gateway via Netscaler as the primary remote access for staff. Dublin City Council has an annual subscription with Safenet for licenses and support. Share file is the only file sharing tool permitted for Dublin City Council users. Dublin City Council currently deploys an on premise solution for 700 users. Dublin City Council currently deploys Symantec Endpoint Protection V14 across the Xenapp Farm.
Show more
Description of options: 2-year contract with the option to extend for a further 2 years.

Procedure
Award criteria
Quality criterion (name): Quality of approach
Quality criterion (weighting): 2700
Quality criterion (name): Technical requirements
Quality criterion (weighting): 1400
Quality criterion (name): Quality and range o resources
Quality criterion (weighting): 1500
Quality criterion (name): Value added service
Quality criterion (weighting): 500
Cost criterion (name): Ultimate cost
Cost criterion (weighting): 4500

Award of contract
Date of contract conclusion: 2020-01-01 📅
Name: Zinopy Ltd
National registration number: 6566601N
Postal address: 7 Beckett Way, Park West Business Park
Postal town: Dublin
Postal code: D12 X884
Country: Ireland 🇮🇪
Phone: +353 18976750 📞
E-mail: aidan.mcevoy@zinopy.ie 📧
Country: Dublin 🏙️
Internet address: http://www.zinopy.ie 🌏
Total value of the procurement: 1 200 000 EUR 💰
Information about tenders
Number of tenders received: 2

Complementary information
Review body
Information about review deadlines: Please contact your solicitor.
Source: OJS 2020/S 022-049156 (2020-01-28)
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