For the provision of system support and maintenance for SEAI Business Process Information Systems: ACA and TripleE; PEP and ELS CRM Microsoft and SharePoint; Inspections systems; and BI Platform

Sustainable Energy Authority of Ireland

Data and information are key assets for SEAI. SEAI has identified a number of key IT Services and Skill requirements for maximum efficiencies of SEAI business and to deliver its objectives. This public procurement competition will be divided into 4 lots (each a “Lot”) as described below. Each Lot will result in a separate contract.
Lot 1: TripleE and ACA System Support and Development.
Lot 2: PEP and ELS CRM Microsoft system and Sharepoint support and development.
Lot 3: Inspections system support and development.
Lot 4: Business intelligence platform support and development.
Further details on the requirements of each Lot, is set out in Appendix 1 requirements and specifications in the RFT document. Please refer to the notice on www.etenders.ie

Deadline

The time limit for receipt of tenders was 2018-01-23. The procurement was published on 2017-12-18.

Suppliers

The following suppliers are mentioned in award decisions or other procurement documents:

Who?

• Sustainable Energy Authority of Ireland

What?

Where?

• Éire/Ireland

Procurement history

Date	Document
2017-12-18	Contract notice
2018-11-16	Contract award notice

Contract notice (2017-12-18)
Object
Scope of the procurement
Title: Systems support services
Short description:

Data and information are key assets for SEAI. SEAI has identified a number of key IT Services and Skill requirements for maximum efficiencies of SEAI business and to deliver its objectives. This public procurement competition will be divided into 4 lots (each a “Lot”) as described below. Each Lot will result in a separate contract. Lot 1: TripleE and ACA System Support and Development. Lot 2: PEP and ELS CRM Microsoft system and Sharepoint support and development. Lot 3: Inspections system support and development. Lot 4: Business intelligence platform support and development. Further details on the requirements of each Lot, is set out in Appendix 1 requirements and specifications in the RFT document. Please refer to the notice on www.etenders.ie

Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: Systems support services 📦
Additional CPV: Database systems 📦
Place of performance
NUTS region: Éire/Ireland 🏙️

Procedure
Procedure type: Open procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender

Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Body governed by public law
Awarding authority name: Sustainable Energy Authority of Ireland
Postal address: Wilton Park House
Postal code: Wilton Place
Postal town: Dublin
Contact
Internet address: http://www.seai.ie 🌏
E-mail: deirdre.miller@seai.ie 📧
Phone: +353 18082130 📞
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=122994&B=ETENDERS_SIMPLE 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=122994&B=ETENDERS_SIMPLE 🌏

Reference
Dates
Date dispatched: 2017-12-18 📅
Submission deadline: 2018-01-23 📅
Publication date: 2017-12-20 📅
Identifiers
Notice number: 2017/S 244-509855
Refers to notice: 2017/S 219-455178
OJ-S issue: 244

Object
Scope of the procurement
Short description:

Lot 1: TripleE and ACA System Support and Development.

Lot 2: PEP and ELS CRM Microsoft system and Sharepoint support and development.

Lot 3: Inspections system support and development.

Lot 4: Business intelligence platform support and development.

Further details on the requirements of each Lot, is set out in Appendix 1 requirements and specifications in the RFT document. Please refer to the notice on www.etenders.ie

Estimated total value: 2 250 000 EUR 💰
Title of the lot: TripleE and ACA system support and development
Lot number: 1
Short description:

Lot 1: TripleE and ACA system support and development.

SEAI operates and maintains the ACA specified list on behalf of the Department of Communications, Climate Action and Environment (DCCAE). The primary activity of SEAI in this regard is to develop detailed eligibility criteria for qualifying equipment, assessment of product eligibility and maintenance of the online database of qualifying equipment.

Triple E is an expansion of the current ACA structure in terms of the online administrative system and specified products list. Essentially, the triple E was developed as an all-encompassing product register under which the ACA and other product-based programmes that may be developed in future are covered.

The main requirements of the successful tenderer(s), within each Lot, are as follows:

1. Application technical support and monitoring: Provide software support, Maintenance and monitoring of the existing developed business process information systems. Support to include correction of identified bugs and additional functions or features deployed during the life of the contract (either within this contract by the successful Tenderer or by alternative service providers) for all aspects of the system.

2. Application development services to provide application development and maintenance services to deliver additional software configuration and components.

3. Provision of helpdesk support: Provision of a level 2 and 3 support (hereafter referred to as ‘Helpdesk Support’) to act as a primary point of contact for SEAI and its other support resources, for the management and resolution of all software faults and errors that arise during the course of the support period.

The detailed requirements are set out in sections 2 of Appendix 1 of the RFT document which is published with the notice for this procurement on www.etenders.ie

Estimated value excluding VAT: 300 000 EUR 💰
Duration: 36 months
Description of renewals:

Any contract that may result from this competition will be issued for a term of 1 year. The Contracting Authority reserves the right to extend the term for a period or periods of up to 12 months with a maximum of 2 such extensions on the same terms and conditions, subject to the Contracting Authority's obligation at law.

Name of EU-financed project or programme: Erdf
Title of the lot: PEP and ELS CRM Microsoft system and SharePoint support and development
Lot number: 2
Short description:

The project evaluation platform (PEP) and the portal is a secure web-based application managed by SEAI. The PEP web-portal enables applications to register and apply for funding from SEAI supported programmes.

The ELS CRM systems was, developed foSEAI's market surveillance programme to deliver the digital data collection, while conducting energy labelling and tyre labelling inspections, in physical stores and of e-commerce websites, and storing the data in a systematised central location, to facilitate better reporting and connectivity to future CRM based information and communication management system, for post inspection processes.

1. Application technical support and monitoring: Provide software support, Maintenance and monitoring of the existing developed business process information systems. Support to include correction of identified bugs and additional functions or features deployed during the life of the contract (either within this contract by the successful tenderer or by alternative service providers) for all aspects of the system.

3. Provision of Helpdesk support: Provision of a level 2 and 3 support (hereafter referred to as ‘Helpdesk Support’) to act as a primary point of contact for SEAI and its other support resources, for the management and resolution of all software faults and errors that arise during the course of the support period.

The detailed requirements are set out in sections 2 of Appendix 1.

Estimated value excluding VAT: 750 000 EUR 💰
Title of the lot: Inspections system support and development
Lot number: 3
Short description:

SEAI has an obligation to ensure good governance of its programmes and it carries out inspections of its programmes to ensure its minimum standards are met. In order to facilitate these inspections, it has developed an inspections backend scheduler and a mobile application (App).

1. Application technical support and monitoring: Provide software support, Maintenance and monitoring of the existing developed Business Process Information systems. Support to include correction of identified bugs and additional functions or features deployed during the life of the contract (either within this contract by the successful Tenderer or by alternative Service Providers) for all aspects of the system.

Estimated value excluding VAT: 660 000 EUR 💰
Description of renewals:

Any contract that may result from this Competition will be issued for a term of 1 year. The Contracting Authority reserves the right to extend the term for a period or periods of up to 12 months with a maximum of 2 such extensions on the same terms and conditions, subject to the Contracting Authority's obligation at law.

Title of the lot: Business intelligence platform support and development
Lot number: 4
Short description:

To ensure the efficient operation of its work, SEAI has created a business intelligence (BI) reporting environment to provide a centralised repository of clean, accurate data to its staff. The BI platform holds the data and allows users to access this central repository for their reporting purposes.

Estimated value excluding VAT: 540 000 EUR 💰

Procedure
Time of receipt of tenders: 12:00
Languages in which tenders or requests to participate may be submitted: Spanish 🗣️
Tender validity period: 4 months
Tender opening date: 2018-01-23 📅
Tender opening time: 12:00

Contracting authority
Identity
National registration number: N/a
Contact
Contact point: Deirdre Miller
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/1188 🌏
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=122994&B=ETENDERS_SIMPLE 🌏

Complementary information
Review body
Name: Seai
Postal address: Wilton Park House, Wilton Place
Postal town: Dublin
Postal code: 2
Country: Ireland 🇮🇪
Source: OJS 2017/S 244-509855 (2017-12-18)

Contract award notice (2018-11-16)
Object
Scope of the procurement
Short description:

Data and information are key assets for SEAI. SEAI has identified a number of key IT Services and Skill requirements to maximum efficiencies of SEAI business and deliver its objectives. This public procurement competition will be divided into 4 lots (each a “Lot”) as described below. Each Lot will result in a separate contract. Lot 1: TripleE and ACA System Support and Development; Lot 2: PEP and ELS CRM Microsoft System and SharePoint Support and Development; Lot 3: Inspections System Support and Developmen; Lot 4: Business Intelligence Platform Support and Development. Further details on the requirements of each lot is set out in Appendix 1 Requirements and Specifications in the RFT document. Please refer to the notice on www.etenders.ie

Total value of the procurement: 2 033 054 EUR 💰
Notice metadata
Document type: Contract award notice

Procedure
Type of bid: Not applicable

Reference
Dates
Date dispatched: 2018-11-16 📅
Publication date: 2018-11-21 📅
Identifiers
Notice number: 2018/S 224-513039
Refers to notice: 2017/S 244-509855
OJ-S issue: 224

Object
Scope of the procurement
Short description:

Lot 1: TripleE and ACA System Support and Development;

Lot 2: PEP and ELS CRM Microsoft System and SharePoint Support and Development;

Lot 3: Inspections System Support and Developmen;

Lot 4: Business Intelligence Platform Support and Development.

Further details on the requirements of each lot is set out in Appendix 1 Requirements and Specifications in the RFT document. Please refer to the notice on www.etenders.ie

Title of the lot: TripleE and ACA System Support and Development
Short description:

Triple E is an expansion of the current ACA structure in terms of the online administrative system and specified products list. Essentially, the Triple E was developed as an all-encompassing product register under which the ACA and other product-based programmes that may be developed in future are covered.

The main requirements of the successful Tenderer(s), within each lot, are as follows:

1) Application Technical Support and Monitoring: provide software support, maintenance and monitoring of the existing developed Business Process Information systems. Support to include correction of identified bugs and additional functions or features deployed during the life of the contract (either within this contract by the successful Tenderer or by alternative Service Providers) for all aspects of the system;

2) Application Development Services: provide application development and maintenance services to deliver additional software configuration and components;

3) Provision of Helpdesk Support: provision of a Level 2 and 3 support (hereafter referred to as “Helpdesk Support”) to act as a primary point of contact for SEAI and its other support resources, for the management and resolution of all software faults and errors that arise during the course of the support period.

Title of the lot: PEP and ELS CRM Microsoft System and SharePoint Support and Development
Short description:

Lot 2: PEP and ELS CRM Microsoft System and SharePoint Support and Development.

The Project Evaluation Platform (PEP) and portal is a secure web based application managed by SEAI. The PEP webportal enables applications to register and apply for funding from SEAI supported programmes.

THE ELS CRM systems was developed foSEAI's Market Surveillance Programme to deliver the digital data collection, while conducting energy labelling and tyre labelling inspections, in physical stores and of e-commerce websites, and storing the data in a systematised central location, to facilitate better reporting and connectivity to future CRM based information and communication management system, for post inspection processes.

The main requirements of the successful tenderer(s), within each lot, are as follows:

Title of the lot: Inspections System Support and Development
Short description:

Lot 3: Inspections System Support and Development.

2) Application Development Services: provide application development and maintenance services to deliver additional software configuration and components.

3) Provision of Helpdesk Support: Provision of a Level 2 and 3 support (hereafter referred to as “Helpdesk Support”) to act as a primary point of contact for SEAI and its other support resources, for the management and resolution of all software faults and errors that arise during the course of the support period.

Title of the lot: Business Intelligence Platform Support and Development
Short description:

To ensure the efficient operation of its work, SEAI has created a Business Intelligence (BI) reporting environment to provide a centralised repository of clean, accurate data to its staff. The BI platform holds the data and allows users to access this central repository for their reporting purposes.

3) Provision of Helpdesk Support: provision of a level 2 and 3 support (hereafter referred to as “Helpdesk Support”) to act as a primary point of contact for SEAI and its other support resources, for the management and resolution of all software faults and errors that arise during the course of the support period.

Place of performance
Main site or place of performance: Ireland.

Procedure
Award criteria
Quality criterion (name): Quality of organisational capacity to deliver services
Quality criterion (weighting): 300
Quality criterion (name): Quality of approach to delivery of requirements and quality of tender proposal and methodology
Price (weighting): 400
Quality criterion (name): Quality of organisational capacity to deliver

Award of contract
Date of contract conclusion: 2018-03-29 📅
Name: Parallel Internet t/a pTools Software
Postal address: Content House, 46 Stephens Place
Postal town: Dublin 2
Postal code: D02 FP44
Country: Ireland 🇮🇪
Total value of the procurement: 106 500 EUR 💰
Name: OpenSky Data Systems Ltd
Postal address: Unit 8 Osprey Business Campus, Devoy Quarter, Naas, Co. Kildare
Postal town: Naas
Total value of the procurement: 792 194 EUR 💰
724 453 EUR 💰
Postal address: Campus, Devoy Quarter, Naas, Co. Kildare
Total value of the procurement: 409 907 EUR 💰
Information about tenders
Number of tenders received: 2

Complementary information
Review body
Information about review deadlines: High Court, Dublin, Ireland.
Source: OJS 2018/S 224-513039 (2018-11-16)

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